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Diagnostics Agents
Added by Michael Kloeffer, last edited by Olivier MONTABERT on May 13, 2011
The diagnostics agent is a central component of the SAP Solution Manager system landscape. This page summarizes all relevant information on the agent and provides detail information on all relevant topics. 1 Installation 1.1 Which agent version should be used? 1.2 Where to install an agent? 1.3 Where to download the agent installation files? 1.4 Installation Step-By-Step 1.5 Uninstallation Step-By-Step 2 Configuration 2.1 Connection options 2.1.1 SLD Registration - Agent Candidates Management 2.1.2 Direct Solution Manager Registration 2.2 SSL Communication 3 Troubleshooting
Installation
Which agent version should be used?
Before starting the installation you need to identify the Diagnostics Agent version that complies with the version of the Solution Manager system. Solution Manager Managed Version Diagnostics Agent Version / SAP Note
Versions 7.00 (prior to EhP1) 6.40, 7.0, 7.0 EhP1 & 2, 7.1 EhP1,7.2 7.01 SR1 SAP Note 1357812 Versions 7.0 EhP1 >= SP 18 6.40, 7.0, 7.0 EhP1 & 2, 7.1 EhP1,7.2 7.01 SR1 SAP Note 1357812 Versions 7.0 EhP1 >= SP 20 (SP4 SP2) Versions 7.1 6.40, 7.0x, 7.1x, 7.2x, 7.3 6.40, 7.0, 7.0 EhP1 & 2, 7.1 EhP1,7.2 7.20 SAP Note 1368413 7.3 SP02 SAP Note 1448655 In case of Solution Manager uprade, it is not mandatory to upgrade the Diagnostics Agent version. This specification applies only to new installations. More information see SAP Note 1365123 .
Installation Step-By-Step
Please check the installation step-by-step here.
Uninstallation Step-By-Step
Please check the uninstallation step-by-step here.
Configuration
Please refer to the installation procedures contained inside the Diagnostics Setup Guide.
Connection options
Before starting the installation make sure that you have identified which installation strategy you want to use. This means that you need to choose between the two following scenarios: SLD Registration: In this scenario, the SMD Agent registers itself into the production SLD assigned to the managed system on which the SMD Agent will be installed. This scenario should be used if Solution Manager is not yet installed. Direct Solution Manager Registration: In this scenario, the Diagnostics agent establishes a direct connection to the Solution Manager system. Using this type of connection no SLD attachment is necessary, neither the link "Agent Candidates Management" needs to be used in the "Agent Administration".
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Click on Apply" Button. At this point, two tabs are available: SLD View - displays information retrieved from the SLD. A table displays the list of SMD Agent Candidates. If no SMD Agents are registered to the SLD the list is empty. SMD View - allows checking the list of SMD Agent registered to SLD and already connected to the Managing System.
How to bind a candidate SMD Agent On the SLD View tab, select one of the candidate SMD Agents, and then click on Attach A new frame is displayed in the bottom of the screen. It allows to provide the User and Password to connect to the SAP Solution Manager. The information is automatically send to the SMD Agents when pressing the apply button. SMD Agent connects itself to the SAP Solution Manager.
Once the registration is over the agent is visible in the regular Agent Administration UI and its state in the list of candidates is (associated). Agent reconnection may require waiting several minutes. It depends on settings which are set on the SMD Agent side. As soon as it detects that the association has been changed the SLD state is updated and the registration should proceed.
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You can see the solution manager P4 port listed. To find the P4 port you can also refer to this help. Having all necessary information, we just have to perform the smdsetup script to connect the diagnostics agent to the solution manager: 1. STOP the SMD Agent using the command stopsap or by the SAP MMC. 2. Open a prompt command and navigate to the script folder inside of the agent path: usr/sap/<SID_AGT>/SMDAXX/script 3. Run the smdsetup script as the following examples: Connection by Message Server: - smdsetup managingconf hostname:"sapms://solman.full.qual.host.name" port:"8101" user:"SMD_ADMIN" pwd:"XXXXXXXX" Connection by P4 port: - smdsetup managingconf hostname:"solman.full.qual.host.name port:"5004" user:"SMD_ADMIN" pwd:"XXXXXXXX" Afterwards, the command should finish successfully:
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4. START the diagnostics agent using startsap or by the SAP MMC. Then check at the Agent Administration if the agent is connected to the Solution manager. If the agent does not connect to the Solman system check the SMDSystem log for error. This log file can be found into the log folder at the agent path.
SSL Communication
Starting with Diagnostics Agent 7.20, the connection to the Solution Manager system can be based on SSL. You can specify the Route between the Diagnostics Agent and Solution Manager. Please refer to the "Diagnostics Setup Guide" attached to note 1368413 for more information.
Troubleshooting
Please refer to the Diagnostics Agent Troubleshooting Guide available in http://service.sap.com/diagnostics -> media library
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