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Assignment of communication skills

Ans

DEFINATION
The Oxford Dictionary defines communication as: ``The action of conveying or exchange information and ideas``

IMPORTANCE OF COMMUNICATION
1. A key to success 2. Life blood of organization 3. Contact with external parties 4. Quick decisions 5. Career builder 6. Building goodwill 7. Basic need 8 .Smooth working of an organization 9. Building Human relations

EXAMPLE
Nonverbal Communication Nonverbal communication is also known as body language. Nonverbal communication shows others that you are ready to communicate effectively when you maintain eye contact, sit attentively and position your body to face the person who is speaking. Folding your arms across your chest, clenching your fists and looking downward signify that you are guarded and consequently, can hinder communication. Be Open-minded

Facilitate effective communication by maintaining an "open mind." Avoid passing judgment on or expressing criticism of communicated messages. You do not have to agree entirely with the other person's thoughts and opinions, but it is important that you respect them. Demonstrate empathy by trying to understand the situation from the other person's perspective. Active Listening

Active listening allows you to increase your understanding of another person's thoughts and feelings. To demonstrate this communication skill, show that you are listening by focusing intently on the person speaking; nod your head and make verbal indications of agreement such as "uh-huh." Do not interrupt when someone else is speaking; this can disturb the flow of conversation and may cause a power struggle. Reflection

Validate the thoughts and feelings of the person speaking by reflecting back what he has communicated. This can be accomplished by summarizing the main idea of the speaker's message. For example, "You feel like you have tried several options and are not sure about what step to take next." This communication skill helps the speaker feel like she is being understood and gives her the opportunity to clarify and add more detail if necessary. "I" Statements

An "I" statement is a component of assertive communication that allows an individual to take responsibility for her thoughts and emotions. This communication skill discourages the speaker from placing blame on an outside person or event. An article on effective communication published by the University of Main gives the example "you know that's not right" and replaces it with "I see it differently than you do." Compromise

Effective communication is a necessary component of compromise. When a problem exists, both individuals must work collaboratively to formulate a list of potential solutions as well as trade-offs that they will agree to. For example, a child asks his parent if he can go out on a school night with friends even though he has not completed his homework. The parent and

child compromise that the child can go out, but the parent will pick him up at a designated time so he can complete his homework before bedtime.

COMMUNICATION CREATE A PROBLEM


Following are the main problems 1. Noise 2. Distortion 3. Lack of knowledge 4. Language 5. Incorrect choice of medium 6. Message complexity 7. Deficiency in communication skills 8. Closed minds 9. Unethical communication 10. Lack of trust 11. Lack of interest

Example
Almost all conflicts involve communication problems, as both a cause and an effect. Misunderstandings, resulting from poor communication, can easily cause a conflict or make it worse. Further, once a conflict has started, communication problems often develop because people in conflict do not communicate with each other as frequently, as openly, and as accurately as they do when relationships are not strained. Thus communication is central to most conflict situations. Communication involves at least two parties--the speaker and the listener. Sometimes there are third parties: in-between people who carry messages from one person to another, or the media, for example, which has such transmission of information as its primary goal. Problems can develop at all three of these sources. Speakers often are not clear themselves about what they mean, which almost assures that what they say will be unclear as well. Even when people know what they mean, they often do not say it as clearly as they should. They may hide their true feelings or ideas intentionally or unintentionally. Either way, people often get confused about other people's messages. This is especially common when people from different cultures try to communicate. Even if their languages are the same, culture acts like a lens through

which we see and interpret the world. If their cultures are different, it is easy for the same statement to mean one thing to one person and something different to someone else. Thus intercultural communication is especially prone to errors.