Build for Change

Data Sheet

PegaRULES Process Commander

SmartBPM

PegaRULES Process Commander (PRPC), a central component of Pegasystems SmartBPM Suite, helps to narrow the gap between business goals and execution. By managing both business practice goals and business process execution, PRPC enables enterprises to manage the full lifecycle of work day to day, while simultaneously encouraging continuous improvement. Pegasystems unique enterprise process integration approach gives organizations strategic and competitive advantage. With PRPC, they gain control over vital operations and obtain a clear focus on critical success factors: productivity, quality, agility, and compliance.

Process Commander Features Support the Full Life Cycle of Work

Receive: Capturing and controlling work regardless of source
Web Services, e-mail, fax, imaging, call center, or browsers Ready-to-run HTML forms for productive work entry Mass data entry tools Developer/business analyst portal customization tools

Route: Getting work to the right person or systems

Sophisticated decision rules integrated into process flows Move work items individually or in bulk with single click Visualized flows to track work Skill-, urgency-, and role-based routing Resource availability monitoring and execution

Report: Dynamic Business Activity Monitoring (BAM)

Extensive work, productivity, and bottleneck reporting Report generation wizard for custom requirements Monitoring of work via pre-built reports where it was, where it is, and where it goes next Secure history and detailed audit trails to meet compliance regulations

Research: Rules-driven automatic data and image gathering

Rapid Web Services integration via Service Oriented Architecture (SOA) Forward and backward chaining automates data gathering Support for leading integration and database technologies Easy-to-use connections to external EJBs Accelerators for rapid connection to external databases

Respond: Automatic response via all communication channels

Securely engage with external parties Automatically creates and sends e-mails, faxes, letters, wireless messages as part of workflow Extensive alerts and triggers to automatically respond to events

Resolve: Automating critical business decisions

Straight-through processing handled with integrated rules engine Extensive declarative capabilities Easily integrate external Java code Bulk processing of assignments and work

Solution Accelerator auto-generates solutions links to Pegasystems Process Simulator for what-if testing Web-based tools provided for trace, debug rules and performance management Graphical decision trees with natural language expression Push-button documentation for project tracking and compliance requirements Portal interface for architects, developers, and business analysts Integrated Microsoft Visio for process and rule creation, as well as Visio flow import Extensive array of fit-for-purpose forms to speed implementation and allow business user change

Built for Scale, Performance and Integration: A BPM solution designed for mission-critical applications
A single process and rules database can support distributed concurrent nodes on and across Windows, Solaris, Linux, z/OS, and/or AIX Process Commanders monitoring and analysis capabilities support todays Business Activity Monitoring (BAM) imperatives. Utilizes leading applications servers, including IBM WebSphere, BEA WebLogic, and Apache Tomcat Process and business rules reside in a common rulebase running on Oracle, Microsoft SQL Server, or IBM DB2 Universal Database Optimized to run at Java speed Open Java and XML architecture

Integrated Microsoft Visio enables quick process design, and is extended to empower access to business rules and ease process change.

Process Commander: Business Change on Demand

Build for Change : Rapid development of solutions that support fast and safe real-time changes
Built-in versioning makes interactive change and selected pilots easy and safe to manage Process Commanders common rulebase and distributed process execution deliver enterprise application scale and performance.

Pegasystems, the leader in BPM, helps customers grow revenue, improve customer service and optimize efficiencies with its SmartBPM suite. Copyright 2007 Pegasystems Inc. All rights reserved