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VISHAL DAS

Reliance Communications Ltd 3rd Floor, Maru Tower, Kanke Road, Ranchi-800001 : 9308388080, 9835049939, Email : sonuvishal@hotmail.com D.O.B : 09/ 12/ 82

OBJECTIVE
Looking for and opening in a fast paced, growth oriented organization to carve out a responsible position with practical exposure of Office Management & Financial Inclination wherein I can utilize my skills and concomitantly develop new ones and Im punctual, hard working & positive thinking person and always take initiative for challenging jobs and contribute best of my self for the betterment of the organization.

PROFILE & STRENGTHS


Ambitious, proactive & industrious professional, currently working as a Sr. Executive Customer Care with Reliance Communications Ltd. In-depth knowledge & understanding of computer Hardware & software, backed by a performance-driven experience of working with Dos(Ver 6.0) , Windows XP, FoxPro, ORACLE & SQL, C, C++, Visual Basic & MS Office, Windows 2000, 2003 & Windows XP Professional. Demonstrated success & expertise in Office Management & Customer Service, Installation & troubleshooting on Windows 2000 & Windows XP Professional as well as Hardware Assembling & installation in Windows Environment. Highly energetic, positive & goal-oriented team player, with demonstrated professionalism, high-degree of flexibility, resourcefulness & commitment, capable of working in diverse & challenging environment. Equipped with strong problem-solving & interpersonal abilities, with the ability to grasp, analyse situations & implement solutions, wherever required. Quick learner, possessing an analytical & innovative approach towards work with an eye for detail along with the ability to quickly grab new concepts & technology. Excellent communicator, Sincere and dedicated professional, with ability to handle multiple tasks and activities in a high pressure environment with deadlines.

TECHNICAL COMPETENCIES
Installation and troubleshooting on Windows 2000 & Windows XP Professional. Hardware Assembling and installation in Windows Environment. Practical exposure to Internet Process using MS Internet Explorer 8 & Netscape navigator. Experience of Operating Systems-Dos (Ver 6.0), and Windows 2000, 2003 & XP. Programming Language Known- FoxPro, C, C++, Visual Basic and SQL Oracle.

PROFESSIONAL EXPERIENCE
RELIANCE INTEGRATED SEVICES PVT LTD
VTM LEAD Job Description -

Since 3-Dec07

Co-ordination with CAF Management, AV/CV & Telecalling agency for smooth operation on daily basis. Co-ordinate with team member related to VTM activity when ever required with the help of sales team. To ensure 100% collection of Pre Paid & Post Paid CAF and first hand audit. MIS circulation to Channel Partners, Team members on daily basis. To ensure 100% CAF Scanning & Storage of Prepaid & Postpaid CAF & retrieval within TAT. Co-ordination with scanning and storage agency. To ensure 100% AV/CV of Postpaid customer within TAT. Co-ordination with Agency for updation of AV/CV with help of MIS circulation. To ensure 100% verification of Bulk Connection within given TAT Customer Service of Walk-in customer related to API on Daily basis. De-provisioning of Non Revenue MDNs

I-PROCESS (ICICI BANK LTD) 31Nov07


TEAM LEADER (TRAINER EAST-3) Job Description -

1-Nov07 -

Product training to BDE, SE, SSE and Fresher, AML, Fraud prevention, Sales Tips, Compliance, Sales Pitch.

ICICI BANK LTD Oct07


REGIONAL COORDINATOR (EAST-3) Job Description

1-Nov06 31-

Maintaining co-ordination with all the Solution Manager & Team Leaders related to A/c. opening Process. Maintaining Regional MIS. Current A/c servicing. Looking after Form Processing. Debit Balance Waiver. Coordinating with Branch for all the service Issue. Coordinating with COPS on regular Basis for all service issues. Each and every step of form processing i.e. Scanning, error checking & sending to Cops. LMS Entry & Updation.

ICICI BANK LTD Oct06


DEPUTY RELATIONSHIP EXECUTIVE Job Description -

9-Feb06 - 31-

Working Knowledge in banking software FINACLE. Handling Front Desk. Current A/c servicing Corporate & Retail FCRM (Finacle customer relationship management) Current a/c opening & closing (Branch Walk-In) Trade Services (OD, FD, and BG) & completing all the Documents. Quarterly Float Generation. Efficiently handling liabilities products like RCA, LCA, Privilege Current Account and M2O Current Account, Pre-paid Current Account. Mobilizing big as well as granular deposits and big floats. Dealing third party products to generate the fee income for the bank, Third party include Life Insurance, General Insurance, Mutual Funds, and Gold Coins.

ICICI BANK LTD Feb06


PROCESSING INCHARGE Job Description -

01-Jan05 - 08-

Looking for form processing. Form Filling, In warding, Scanning

Maintaining coordination with all the Sales Executive & MRE

Career Progression

Total Experience of 3 years


B ANKING Mo bil e Tel epho n y In d us t r y Rel ian c e C o mmun ic at io n s Lt d . 1 -No v-07 3 -Dec -07

IC IC I B ANK LTD 1-J an-0 5 9-F eb-0 6 1 -No v-06 Regio nal C o o r dinat o r (E AST-3)

P r o c es s ing Deput y Rel at io n s hip Inc har g e Exec ut ive

Team Leader O f f ic er (VTM L E AD)

EDUCATIONAL & PROFESSIONAL CREDENTIALS


Pursuing M.B.A. IMT Ghaziabad BCA M.C.R.P Bhopal University (2003) With 68% Marks Intermediate B.I.E.C Patna (1999) With 55 % Marks Secondary B.S.E.B Patna (1997) With 48% Marks

ADDITIONAL INFORMATION
LANGUAGES KNOWN: Hindi, English & Bengali. HOBBIES: Playing Video Games, interacting with people & surfing Net. REFERENCES: Available on Request. PERMANENT ADD: C/o Sonu, Opposite Shankar Asthan, Rajapul, Patna - 800001. PRESENT LOCATION: Ranchi. CURRENT CTC: 1.4 Lakh per Annum

Declaration All the information provided above is correct and will be supported by original document whenever required. Date Vishal Das