WIPRO CONSULTING SERVICES I

PROCESS EXCELLENCE

Creating a world class ADM organization for improved maturity

System Maturity Model

Complexity in business and technology landscapes has reduced agility of IT and led to an increase in costs associated with Application Development & Maintenance (ADM). While IT infrastructure organizations have undergone consolidation and standardization, Applications organizations are more fragmented and complex in nature. Our SMM (System Maturity Models) Consulting Practice focuses on increasing efficiency of ADM teams through organizational maturity enhancement, process transformation, cost optimization and quality management. Our solutions leverage industry best practices engrained in models/ methodologies like CMMI, SPICE, ISO 9001, TL 9000, Lean and Six Sigma.

ADM Transformation

Process Harmonization
Global organizations are focusing on consolidation regionally or across IT process functions, in order to lower costs, increase process maturity, improve flexibility and break down organizational silos.

The need for consolidation stems from ! Mergers and acquisition activity ! Disparate or fragmented processes across IT lines of business ! The need to improve IT effectiveness and reduce costs In order to achieve global process synergies, we aim to:

Consolidate and Standardize

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Cataloguing and mining of internal best practices and methods Common roles and responsibilities definition mapped to hierarchy structures of different units Define an overarching governance function Processes benchmarked and defined to industry models (e.g. CMMI, ITIL, COBIT, PCMM) and best practices Design balanced scorecards to align, report and analyze metrics at different organization hierarchies Organizational roll-out of harmonized processes Interim maturity assessment and audits to ensure adherence Continuously improve processes by leveraging Six Sigma and Lean concepts

Benchmark and Optimize

Sustain, Monitor and Improve

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Model Based Consulting

Application development and maintenance projects typically face challenges like schedule slippage, high defect density, poor team coordination, lack of visibility resulting in customer dissatisfaction. The above challenges can be addressed by enhancing the organization and process maturity by leveraging quality frameworks / models such as CMMI, SPICE, ISO 9001, etc. Our model based consulting solutions help organizations elevate their process maturity through ! Implementation of maturity models such as CMMI (or complementary models like SPICE / ISO ) to address the CIO / CQOs improvement strategy ! One or more model-based / SCAMPI -based / customized assessments/gap analysis with respect to industry best practices ! Accelerated process definition through Rapid-Series (Wipros Intellectual Property) that provides an integrated end-to-end process framework across the IT portfolio, for continual process improvement, adaptable to the size of the organization ! Process deployment / rollout ! COE Design based on best practices and processes as defined by the CMMI framework coupled with role structuring and competency definition

Managed Quality Services

Our Managed Services model reduces the overheads associated with a dedicated Quality Assurance team onsite, by leveraging the global delivery model for cost effective services. It facilitates process institutionalization, establishes appropriate controls during SDLC to ensure product quality, reduces project execution costs through rework reduction and reduces the cost of quality.

Our Services
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Assess current QA strategy, operating model and processes Design a QA strategic framework to set up / enhance / improve the QA operations and infrastructure Define a QA service catalogue Establish and implement an approach to monitor and assess operation and cost efficiency, as well as effectiveness of the designed and practiced quality strategy and operations Operate QA activities in a Managed Service mode that enables movement to a service based cost model

Point Solution in SDLC

This service focuses on addressing specific pain points across the engineering lifecycle.

Cost of Quality
Economics of application development and maintenance (ADM) are not well understood in the software development world. The later a defect is fixed in the product lifecycle, the higher the cost of rework and it increases exponentially. Quality costs are important because every dollar and labor hour spent on rework could be used for making superior products leading to optimized ADM costs. Cost of Quality (COQ) helps quantify rework and non value added activities so that projects can optimize and eliminate / reduce them.

Our Services
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Assess cost / wastages associated with rework and failure by conducting COQ assessment Establish a COQ baseline in comparison with industry benchmarks Identify and operationalize initiatives to improve COQ 10 15 % reduction in ADM costs 2:1 to 5:1 ROI over 3 years for cost optimization initiative 20- 30% reduction in defect leakage to production Improved customer satisfaction

Potential Benefits
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COQ Baselining

Process Redesigning

The Return
Savings

Maturity Improvement
Application Development Process Cost of Performance
n

Total Cost of Quality

Prevention Cost of Quality Appraisal Internal Failure External Failure

Most projects are in this area Prevention & Appraisal Costs

Spending a little more here translates into much less cost later
n # of Product Defects 0

Prevention Appraisal

GOAL

Internal Failure External Failure

Starting with COQ baselining gives a quantitative approach to process improvement direction

Rework costs drastically reduces as maturity improves

Product Quality
With critical business processes being implemented in software, depletion in quality is a primary business risk. Quality issues in software results in revenue lost due to the business impact from poor quality as well as sunk costs due to cancelled projects. Our diagnostics solutions have helped organizations improve software quality by identifying the root causes and take corrective actions.

ADM Cost Optimization

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Identify high impact, practical, measurable cost reduction initiatives to reduce ADM spend through: Smart Spend analysis to align ADM spend with business value > Process / Tools / Skills analysis Identify redundancies, under-utilization, productivity drivers, and reuse > Improvement recommendations > Deploying improvements Mentoring and piloting the prioritized improvements Enable improved business alignment of activities, spending, and continual improvement of services Optimize ADM Costs and release budgets for Transformation
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Accelerators: Rapid Series

Wipro offers an integrated solution in the form of a readymade, customizable, web-based process assets library called RapidITMS. Rapid-ITMS has been developed, incorporating years of consulting experience and compliance to standards such as CMMi, ITIL, PCMM, MSP, VAL IT, PMBOK and PRINCE2. Rapid-ITMS is a library of processes, templates, procedures, guidelines which can be tailored to an IT organization, business domain, technology and infrastructure. Rapid ITMS consists of tightly coupled System Delivery, System Operations, Enterprise Business Management and Talent Management processes. It can be tailored to integrate requirements in multiple divisions, programs and projects. Project level tailoring can be done to suit projects that use different technologies, lifecycles, and contract type and vary by their project size and complexity.

Case in Point
CLIENT PROFILE: Insurance Major CHALLENGES
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Different versions of truth across business units Inconsistent metrics and dashboards Inefficient use of resources and organizational structures Multiple project management frameworks, governance mechanisms and redundant processes Low practitioner involvement in process definition led to a poor adoption of the processes

Designed the Process & Quality (P&Q) organization Designed a unique Process Factory model to have a single version of truth (QMS)

Ac t i ve m e nto r i n g / co a c h i n g d u r i n g p ro ce s s implementation

BUSINESS IMPACT
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WIPRO SOLUTION
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Set up a Process Governance Council (PGC) across all the client business units to ensure cross functional process ownership Conducted a Cataloguing & Mining exercise to build an inventory of re-usable process artifacts Conducted an assessment exercise with respect to CMMi, ITIL, PCMM to create an improvement roadmap

Established end-to-end process integration among processes across various domains (Engineering, Support, IT Operations and People Capability) Reduced project management overheads by 10% and development cycle time Using the Process Factory model, the new QMS definition cost was a fraction of the cost of a traditional definition approximately 50% Entire QMS was defined over a period of 5 months less than a third of the time that the traditional methods would have taken

For more information, contact wipro.consulting@wipro.com. Visit us at www.wipro.com

Reduce COQ

Failure Coasts
Cost of Quality