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This document provides an overview and instructions for using the request module in the ManageEngine ServiceDesk Plus user guide. Key points include:
1) The request module allows users to create new requests, view existing requests, and track the status of requests.
2) To create a new request, users provide additional request details, requester details, classify the request category and priority, and describe the issue.
3) Users can also add attachments to their requests for additional context.
4) Existing requests can be viewed, printed, and their history, resolution, replies, and survey results accessed by the user.
This document provides an overview and instructions for using the request module in the ManageEngine ServiceDesk Plus user guide. Key points include:
1) The request module allows users to c…