CCM 5.0 Slide Show

Cisco Unified CallManager 5.
Igor Sikorski Cisco Systems CEE
2006 Cisco Systems, Inc. All rights reserved.
Agenda
Cisco CallManager 5.0 Appliance model and administration Expanding SIP portfolio Enhancements CCM 4.x or 5.x ?
Cisco CallManager 5.0 Themes

Appliance model
Improved installation and upgrades
Administration
Enhancements Licensing compliance
Expanding SIP portfolio

SIP line side Enhanced networking Presence
Enhancements
2006 Cisco Systems, Inc. All rights reserved. 3
Choice of Platform for CallManager

Platform Model CM Releases
Release 3.X
Windows Server Model
Release 4.X Future Releases Consistent Features, choice of Platform
Appliance Model
Release 5.X
Agenda
Cisco CallManager roadmap Appliance model and administration Expanding SIP portfolio Enhancements CCM 4.x or 5.x ?
Cisco CallManager Appliance

Complete hardware software solution Alternative operating system
Improve installation and upgrade Increased security and reliability
Software solution
Cisco Security Agent included as with Windows version
Interfaces provide access to system

Administration via CLI and GUI Third-party access is through documented APIs
Supported on Cisco MCS servers

7815, 7825, 7835 and 7845
Cisco CallManager Appliance Benefits

Reduced installation time
Software pre-loaded on MCS servers Faster Install timeLess than half the time of CM 4.x to install
Upgrade simplicity
Install upgrade while in service Reduced downtimeLess than a quarter of the time
Increased resiliency
System locked down to external applications Removes Windows security issues More secure
Software can be loaded on approved HP and IBM server

Pre-loaded Cisco MCS server will save installation time
Appliance Model Installation

Ships with application preloaded Administrator powers up the system Provide removable media with network config file or enter via CLI, such as IP Address Ready for configuration via Cisco CallManager GUI No access to OS is available or necessary
No Linux knowledge or training required
When I arrived at training, I believed that we will need shell access to the appliance. After understanding the capabilities of RTMT and CLI, Ive changed my mind.
Jerry Steinhauer Senior Voice Engineer, Berbee
Appliance Model Upgrade

Once on the appliance
2 partitions System running on partition A Load upgrade on partition B while A is running Migrate Database then switch from A to B If problem occurs with upgrade can switch back to partition A
Upgrades to appliance direct from:

4.0, 4.1 Upgrade from 4.2 is available in later release Upgrade from 3.3(5) will require upgrade of the publisher to 4.x, then 5.0, then subscribers upgraded to 5.x Note: All CM 5.0 Servers require a minimum 2G DRAM and 72 Gig Hard Disk
Appliance Management Approach

Functionality
Fault
Approach
SNMP TrapsRIS and syslog-MIB E-mail and Pager Notifications Serviceability SOAP Polling DVD/USB/CLI to configure web access Existing Cisco CallManager User Interface AXL SOAP access to DB Serviceability SOAP API Real-Time Monitoring Tool (RTMT) (s)FTP push for CMR records SNMPPlatform Statistics (s)FTP push for CDR records Trace Collection ToolSyslog/trace files RTMT
Configuration
Performance Accounting Diagnostics and Troubleshooting
Administration Enhancements
Administration improvements Cisco common look and feel Windows Internet Explorer for access to GUI Licensing compliance Administration Improvements
Easier and quicker user add and delete Line ImprovementsArrange lines on 7914 Copy station Quick password reset Scheduled provisioning (BAT)
11
Cisco CallManager Command Line Interface (CLI)

CLI used for initial set up and troubleshooting Commands include: Ping, Traceroute System restart, poweroff, switch-ver Show status, hw, security Show files weblog, activelog, inactivelog, install Show files install XXX Set password admin Set dhcp, ip, gw, security Service list, start, stop set/get trace levels
12
CLI Example
13
Licensing Compliance
Cisco CallManager licensing compliance for:
Devices Application
Device licenses
The maximum number of provisioned devices (IP phones, video devices) in CM database will be tracked and enforced Customer will only be able to support the number of devices they have purchased licenses for
Application licenses
The CM software will be tied to a server via mac address The number of nodes is enforced
Licenses will be created and distributed in accordance with Cisco FlexLM process used for Cisco Unity today
Agenda
Cisco CallManager roadmap Appliance model and administration Expanding SIP portfolio Enhancements CCM 4.x or 5.x ?
15
Cisco Has a Long History in SIP

Drive new applications to market Introduce SIP support on Cisco Platforms & new products Drive Protocol Development to Maturity
IP Phones Voice Gateways RFC 2543 PC-to-Phone Softswitch/ Network Gateway
Integrate SIP into Cisco solutions
MVS VIA Voice Portal CLEC services Cisco Unity SRST
Enterprise IP Communications
Conferencing IP Phone Messenger Productivity Portal
Call Manager MeetingPlace IP/VC
Proxy Server
RSVP 3PCC 3GPP NAT/FW Regulatory
RFC 3261
16
SIP Support In CallManager Release 4.X

CallManager 4.x
Gateways SIP Trunk
Conf/ Xcode
SIP Network
Cisco SIP Proxy Server (CSPS)
DSP Resources
Rich-Media Conferencing
Video Endpoints
SIP Apps
Unified Messaging CTI Apps Cisco and 3rd-Party Phones
Soft Phones SIP SoftClients SIP Phones
SIP Gateways
CallManager 4.X SIP support limited to trunk-side interfaces only. Basic audio calls only no SIMPLE/presence support, no video, etc.
SCCP MGCP H.323 CTI SIP

17
Current Cisco SIP Product Portfolio

Cisco SIP Proxy Server Cisco IOS including Voice Gateways, IP-IP Gateway, Cisco SRST, Cisco CallManager Express
Cisco IP Phones
Cisco PIX Firewall

2-port FXS Gateway Cisco ATA 186/188 Cisco Softswitch BTS-10200 and PGW 2200
Cisco Unity
Cisco MeetingPlace Express

Cisco CallManager
Linksys IP Phone Linksys Phone Adapter Cisco MeetingPlace 8100

18 2006 Cisco Systems, Inc. All rights reserved.
Cisco SIP Enterprise Solution CallManager Release 5.0

CallManager 5.0
Gateways
CCME
Carriers / Other PBXs CallManager 5.0
MeetingPlace / MP Express
Cisco Unified Presence Server
Unity / Unity Connection
Soft Phones
Microsoft LCS IBM Sametime
CTI Apps Cisco and rd-Party Phones 3

Cisco Unified Video Endpoints Communicator
SCCP MGCP H.323 CTI SIP/SIMPLE/KPML
CallManager 5.0 integrates rich, native SIP and SIMPLE support on both line-side and trunk-side interfaces (for both audio and video calls) with integrated presence on phones and applications; KPML and RFC 2833 support for DTMF; TLS and Digest Authentication for security; seamless protocol inter-working between SIP, H.323, MGCP, SCCP, TAPI/JTAPI; RSVP support for topology-aware Call Admission Control, and much more...
19
CallManager 5.0 Seamless Support for SCCP and SIP
SCCP SIP
CallManager
SCCP Phones
3rd-Party SIP Phones (Basic and Advanced)

SIP Phones
20
Standards-Compliant SIP Phone Support in Cisco Unified CallManager

Cisco Unified CallManager and Unified CallManager Express
Cisco Unified IP Phones Running SCCP
3rd Party SIP Phone (RFC 3261 Compliant)

Cisco Unified IP Phones Running SIP

21
SIP Line Side Support

IETF standards-based
RFC 3261 for basic SIP interoperability SIP RFCs for feature support
Support of industry wide accepted SIP behaviors

SIP registration SIP basic call SIP Best Practices for core feature support
Support key Cisco CallManager call control features

Link into core CallManager call control Support for Core CTI based applications
Support of third-party SIP phones

SupportSIP standards based desktop features from third-party phone as well as core CallManager call control features (e.g. digit analysis and routing)
CCM 5.0 SIP Line Side Standards Support

RFC3261, RFC3262 (PRACK), RFC3264 (offer/answer), RFC3311 (UPDATE)Basic call, hold and resume, music on hold, distinctive ringing, speed dialing, abbreviated dialing, call forwarding (e.g. 486 and 302 support), meet-me, pickup, group pickup, other group pickup, 3-way calling (local SIP phone mixing), parked call retrieval, shared line: basic call RFC3515 (REFER, also replaces and referred-by headers)Consultative transfer, early attended transfer, blind transfer Remote Party ID (RPID) headerCalling line ID (CLID), calling party name ID (CNID), dialed number ID Service (DNIS), call by call calling line ID restriction (call by call CLIR) Diversion headerRedirected number ID service (RDNIS), call forward all activation, call forward busy, call forward no answer Replaces headerShared line: Remote resume Join headerShared line: Barge RFC3265 and Dialog packageShared line: Remote state notifications RFC3265 and Presence packageBLF, missed, placed, received calls lists RFC3265 + KPML packageDigit collection, OOB DTMF RFC3265 + RFC3842 MWI package (unsolicited notify)Message waiting indication RemoteccAdhoc conferencing, remove last participant, Conflist, immediate diversion, call park, call select, shared line: Privacy
Overview of Phone Models in CCM 5.0

SCCP Only
7902 7910 7920 7936 7985 Communicator ATA-18x VG248
Basic SIP
7905/7912 7940/7960
Very Basic SIP
3rd-Party SIP Phones
Existing SIP Phones
Advanced SIP
7911 7941/7961 7970/7971 Unified Communicator
Enhanced SIP Phones

Firmware Upgrade/Downgrade User Interface Enhancements on 7911/41/61/7x Phones

Upgrade screen has been improved in 8.0 to more accurately display the status as the phone is loading new firmware. The initial screen will show the MAC address trying to acquire an IP address (if using DHCP) where the icon is and will remain until an address is obtained
Typically this icon box will be mostly a checkbox meaning the .loads file is authenticated and being downloaded
Icons:
Queued Downloaded Authenticated Error Written Waiting
.loads file being loaded Upgrading Current file being processed 0%
25
Almost 100% Feature Parity

SCCP features not in SIP in 5.0(1)
IPMA Attendant Console Video Telephony support (i.e. VT Advantage cannot associate with a phone running SIP firmware load) Join Softkey Direct Transfer Softkey Local Tone-on-Hold FAC/CMC 7914 MCID Drop any Conf Participant
3rd-Party Products support with Cisco CallManager?

TDP-Approved Products: Yes
Interoperability testing required by external test lab Test plan provided by Cisco Covers any licensed value-added technology as well as basic interoperability Cisco compatibility logo awarded upon successful test completion Cisco TAC will provide coordinated support
Generic (non-TDP) Products: No

Cisco provides no guarantee of interoperability Interoperability testing outsourced to external testing lab Cisco-provided test plan covers subset of CallManager-supported features Pass/fail test results posted on web site maintained by test lab Cisco TAC will not troubleshoot problems that appear only with 3rd-party product
27
Device Types for 3rd-Party Endpoints
Device Type
SIP Features Signaling and Media Encryption Number of DNs Wireless (802.11 or Dual Mode) Video
3rd Party Basic

Limited RFC 3261 and related RFCs No 1 max No No
3rd Party Advanced

All Supported SIP Features
Yes 8 max Yes Future*
28
RFC based SIP Features Offered to 3rd-Party Basic Clients

For CallManager 5.0:
Call Hold and Resume Transfer Unattended Transfer Attended Call Forwarding All Call Forwarding No Answer Call Forwarding Busy Incoming Call Screening Outgoing Call Screening Multiple Calls per Line Calling and Connected Line ID Calling and Connected Name ID Message Waiting Indication Three-Way Conference Calling Call Forking Speed Dialing Multiple Lines per Phone
29
SIP Trunk Enhancements

SIP Trunk interface
Originally available with Cisco CallManager 4.0 Upgraded to support RFC 3261
Enhancements include:
Communications between CM Clusters Interfaces to ApplicationsVideo, MWI REFER requests, 3xx redirection responses, out of band DTMF negotiation to reduce MTP usage
Technology Developer Partner Program testing

Testing of third-party applications connected to the SIP Trunk
30
Cisco CallManager 5.0 SIP Trunk Standards Support

RFC3261Invite, cancel, ACK, 200OK, bye, re-invite, SIPS URIs, TLS, digest authentication, 1XX responses, redirection 3XX, 4XX, 5XX and 6XX response codes RFC 2833DTMF RFC3515Inbound REFER (in-dialog as well as out-of-dialog) RFC3891Replaces header (INVITE w/Replaces; REFER w/Replaces) Draft-ietf-sip-privacy-04.txtRemote party ID (RPID) header Draft-levy-sip-diversion-08.txtDiversion header RFC2976INFO RFC3311UPDATE RFC3262PRACK RFC3264Offer/answer RFC3265SUBSCRIBE/NOTIFY infrastructure RFC3856PRESENCE package Draft-ietf-sipping-kpml-04.txtKPML package (Out of band DTMF) RFC3842MWI package (unsolicited NOTIFY)
31
Cisco SIP Enterprise Solution CallManager 5.0/CallManager Express 4.0

CallManager Express
CallManager
Local Gateways Conf Conferencing
Presence Server
SIP Network
SIP Voice Mail
Cisco MeetingPlace
SIP Apps
SoftPhones Unity Unified Messaging CTI Apps
SIP Gateways Conf SIP Conferencing SIP Phones

SCCP MGCP H.323 CTI SIP
32
IP Phones (SIP or SCCP)
SIP Soft Clients
Agenda
33
Cisco CallManager 5.0 Presence Features

Presence Indication available with:
Speed-dial buttons Call history logs Directory
Icon Description SpeedDial Presence & SpeedDial Presence & SpeedDial
Status Unknown Busy Idle

34
Presence - Speed-Dial Buttons

LED lamp and icon indicate busy/Idle/ unknown state CCM groups used for restricting access, option provisioned by CCM admin Alerting state and call pickup not available, provided in future release
Busy/Available Presence Indicator
35
Presence - Call History Logs and Directory

Presence enabled call logs and directory allow users to check line state of others before placing calls CCM groups used for restricting access
Busy/Idle/Unknown Presence Indicator

Introduction Video Telephony Solution Components

3rd-Party SCCP Video Endpoints 3rd-Party H.323 or SIP Video New Endpoints Cisco IP/VC H.320 Gateways GK Cisco VT Advantage Cisco CallManager
New
Cisco IOS H.323 Gatekeeper Cisco IP/VC H.323 or SIP Conference Bridges + MeetingPlace Integration
New
Cisco IP/VC SCCP Conference Bridges
MTP
MTP/Transcoders with Pass-through Codec support

37
Video Telephony Enhancements in CallManager 5.0

Video support on SIP
Both line-side and trunk-side H.261, H.263 and H.264 (SIP and SCCP) RFC2976 SIP INFO Method used for video media channel updates such as Picture Fast Update and Picture Freeze
Seamless inter-working of video calls between SIP, H.323 and SCCP video endpoints Cisco IP Communicator 2.0 + Cisco VT Advantage 2.0
Note: VT Advantage is not supported on SIP phones in this release. Will be added in a future phone firmware release
Seamless inter-working of video calls with RSVPbased Call Admission Control

CallManager 5.0 Directory Architecture

New approach
No embedded DC Directory
All user information stored in database Passwords / PINs reset during upgrade from 4.x <locally configurable> / 12345
No Directory Plug-in No schema extensions needed to integrate with corporate directory No Cisco application data stored in corporate directory
No application dependency on availability of corporate directory
No dependency between user provisioning and authentication functions

Directory Synchronization
Enabling Synchronization of User Data
User Data Synchronization
DirSync
DB
Authentication User Lookup
DirSync tool pulls main user attributes from directory into DB User passwords are NOT synced
Corporate Directory
(Microsoft AD, Netscape/iPlanet)
IMS
WWW
Authentication
S TP HT
CallManager 5.0 Server

Authentication
TP TP HT HT
EM / PAB login
CCM User Options, Extension Mobility, CCM Administrators

IP Phone
40
Directory Authentication
Enabling LDAP Authentication
User Data Synchronization
DirSync
DB
Corporate Directory
(Microsoft AD, Netscape/iPlanet)
Authentication
IMS
User Lookup
IMS can be configured to authenticate all end-users against the database or the corporate directory
WWW
Authentication
S TP HT
CallManager 5.0 Server

Authentication
TP TP HT HT
EM / PAB Login
CCM User Options, CCM Administrators

IP Phone
41
Directory Integration Summary

No DC Directory or AD Plug-in Optional LDAP integration built directly into CallManager No Schema Extension in Customer Directory
User info always stored in CCM DB, not in Customer Dir
Directory Sync will populate CCM DB from Customer Directory once, periodically, next time End User authentication can be against CCM DB or AD/Netscape Directory Application Users are always authenticated against the CCM DB
CallManager RSVP Agent

Edge router contains an RSVP Agent. This agent is the RSVP signaling proxy for the CCM. Main Office
CCM
CCM signaling to RSVP Agents to establish interlocation reservation.
Remote Office #1 Phone to agent media not reserved.

RSVP Agent
Reserved Path (audio stream)
RSVP Agent
Remote Office #2
43
Cisco IOS RSVP Agent for CallManager

Allows to provide RSVP for all types of endpoints
RSVP Agent
CallManager 5.0
RSVP Agent
IP WAN
SCCP Phone SIP Phone SIP Phone SCCP Phone
PSTN GW
Location A
SCCP Media Resource Control MGCP or H.323 SIP
PSTN
PSTN GW
Location B
RSVP RTP
Supported in IOS release 12.4(6)T on 26xx-XM, 2691, 28xx, 37xx and 38xx series platforms
44
Agenda
45
Cisco CallManager Releases & Upgrade Paths
2005
Windows Server 2000 CCM 3.X 3.3(5) Windows Server 2000 CCM 4.X 4.0(2a) 4.1(3)
2006
2007
4.2(1)
CCM 5.X
5.0(1) Shipping Upgrade Path Planned
46
CallManager 4.2 Capabilities and Features

Voice Quality Statistics Voice Quality Statistics Includes all Includes all CallManager 4.1 CallManager 4.1 and 4.1(3) features and 4.1(3) features
Directed Call Park Directed Call Park Log out/in of Hunt Groups Log out/in of Hunt Groups Call Forward on Non Call Forward on Non Registered or No Registered or No Bandwidth Bandwidth IPMA on a phone IPMA on a phone DoD DoD Enhancements Enhancements
Call Pickup Call Pickup Notification Notification (Audible/Visual) (Audible/Visual)
Complex Passwords and Complex Passwords and password aging using password aging using LDAP LDAP
Device Mobility Device Mobility Improvements Improvements (Intra-Cluster) (Intra-Cluster)
IOS/CMM support for IOS/CMM support for inbound Hookflash inbound Hookflash for CCM and ISR for CCM and ISR
47
Reasons for 4.2 or 5.0

If you go with 4.2 you wont get:
SIP Endpoints Appliance Model with faster upgrades
If you go with 5.0 you wont get:

4.2 Feature Set (yet) Windows OS Access Ability to load Agents on the Server
** CCM 4.2 Features would be available in future releases ** CCM 4.2 Features would be available in future releases ** CM 5.0 Features would be available for Windows in a future ** CM 5.0 Features would be available for Windows in a future releases. releases.
Cisco CallManager 5.0 Summary

The appliance model is in addition to the Windows platformChoices for customers and partners Cisco CallManager 5.0 provides:
Appliance modelEasier to install and upgrade Enhanced administrationLess time to administer SIP Line Side SupportChoice for customers that desire a standards-based solution; Opportunity for custom application developmentValue added services for you to provide Investment Protection leverage existing hardware and phones does not dictate technology Other enhancements
Cisco CallManager 5.0 was developed to reduce your expenses!

Q and A
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Cisco Unified CallManager 5.0
Igor Sikorski Cisco Systems CEE
52

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Cisco Unified CallManager 5.

Igor Sikorski Cisco Systems CEE

2006 Cisco Systems, Inc. All rights reserved.

2006 Cisco Systems, Inc. All rights reserved.

Cisco CallManager 5.0 Themes

Expanding SIP portfolio

Choice of Platform for CallManager

Release 4.X Future Releases Consistent Features, choice of Platform

2006 Cisco Systems, Inc. All rights reserved.

2006 Cisco Systems, Inc. All rights reserved.

Cisco CallManager Appliance

Interfaces provide access to system

Supported on Cisco MCS servers

2006 Cisco Systems, Inc. All rights reserved.

Cisco CallManager Appliance Benefits

Software can be loaded on approved HP and IBM server

2006 Cisco Systems, Inc. All rights reserved.

Appliance Model Installation

Appliance Model Upgrade

Upgrades to appliance direct from:

Appliance Management Approach

Performance Accounting Diagnostics and Troubleshooting

2006 Cisco Systems, Inc. All rights reserved.

Cisco CallManager Command Line Interface (CLI)

2006 Cisco Systems, Inc. All rights reserved.

2006 Cisco Systems, Inc. All rights reserved.

2006 Cisco Systems, Inc. All rights reserved.

Cisco Has a Long History in SIP

Integrate SIP into Cisco solutions

MVS VIA Voice Portal CLEC services Cisco Unity SRST

Conferencing IP Phone Messenger Productivity Portal

Call Manager MeetingPlace IP/VC

RSVP 3PCC 3GPP NAT/FW Regulatory

2006 Cisco Systems, Inc. All rights reserved.

SIP Support In CallManager Release 4.X

Unified Messaging CTI Apps Cisco and 3rd-Party Phones

Soft Phones SIP SoftClients SIP Phones

SCCP MGCP H.323 CTI SIP

Current Cisco SIP Product Portfolio

Cisco PIX Firewall

Cisco MeetingPlace Express

Linksys IP Phone Linksys Phone Adapter Cisco MeetingPlace 8100

Cisco SIP Enterprise Solution CallManager Release 5.0

Cisco Unified Presence Server

Unity / Unity Connection

Microsoft LCS IBM Sametime

CTI Apps Cisco and rd-Party Phones 3

CallManager 5.0 Seamless Support for SCCP and SIP

3rd-Party SIP Phones (Basic and Advanced)

Standards-Compliant SIP Phone Support in Cisco Unified CallManager

Cisco Unified IP Phones Running SCCP

3rd Party SIP Phone (RFC 3261 Compliant)

Cisco Unified IP Phones Running SIP

SIP Line Side Support

Support of industry wide accepted SIP behaviors

Support key Cisco CallManager call control features

Support of third-party SIP phones

CCM 5.0 SIP Line Side Standards Support

Overview of Phone Models in CCM 5.0

Very Basic SIP

3rd-Party SIP Phones

Existing SIP Phones

Enhanced SIP Phones