Axia College Material Appendix C Cross-Cultural Communication Matrix Use the matrix to complete the country information.

Write 3-4 sentences for each item.

Access the Business Around the World information by accessing http://www.mhhe.com/business/buscom/bcommonline/ Select three regions of the world to research by clicking the map on the lower-left corner of the page. Select one country from each region you chose to research. Enter your final country selections into the matrix. The Web site provides you with a strong starting point. You may also want to perform a general Internet search to find additional information. Include APA-formatted references on a separate page. The assignment is due in Week Three.

XCOM 285

Cross-Cultural Communication Country Preferred Communication Style Thais use surnames with the title of Khun before saying their names. They greet by the person given lower status to a higher status. For example, a child to an adult. Thai communication is formal and non-verbal communication is often more important than verbal communication. The recommendation for an effective conversation is limited English language. . They simply nod or bow slightly a form of greeting in Vietnam. Polite conversation and small talk are an important part of establishing relationships in Vietnam. Japanese communication is formal. Japanese has the difficulty to say no so we have to watch their nonverbal communication to know what they really mean. There use more nonverbal communication style. Nonverbal Communication Practices Body language and facial expressions is more noticeable than others because it is difficult for them to say no. Smiling is a way to create harmony and make situations pleasant. Lack of smile means lack of harmony and goodwill. Business Communication Norms Appointments should be made at least two weeks in advance and confirmed nearer the time. When in meetings, start with small talk with personal questions. Always use Khun before saying their names. Strategies to Increase Cross-Cultural Communication The strategies to help increasing crosscultural communication are to learn more about them. If you have friends or family members that are different cultural differences, ask questions to see how they communicate. Learning their languages would help to know which way is the respectful way to greet. Understanding and respecting their cultures are a plus in all businesses, personal lives, and work area.

Thailand

Vietnam

Body languages and facial expression is important while greeting. A brief handshake upon meeting in business situations. When meeting a Vietnamese woman, wait for her to extend a hand first

Arrange and make appropriate for business appointments in Vietnam by letter or other correspondence before your arrival. Business cards are usually exchanged at all first meetings. Allow at least two weeks in advance to confirmed the arrival

Japan

Japanese children are to look at the neck of adults. For adults, to show respect is lowering their eyes when speaking to superiors. Japanese keep their distance from touching others.

Japanese give and receive business card with both hands. They see employers as parents and employees as children. Japanese prefer telephone calls for an appointment rather than send a letter, fax or email.

XCOM 285

References: Kwintessential.com. Doing Business, Culture, Customs and Etiquette. Retrieved on December 4, 2011 from http://www.kwintessential.co.uk/resources/global-etiquette/japan-country-profiles.html

XCOM 285