SENIOR DIRECTOR ~ BUSINESS DEVELOPMENT ~ SENIOR CUSTOMER SERVICE MANAGER SUMMARY OF QUALIFICATIONS Top-producing sales and management professional,

offering more than 10 years of successful career in sales, marketing, customer service, and business developmen t experience. Skilled at directing effective sales programs, developing accounts , and increasing revenue. Adept at executing strong account management and leade rship skills, along with the ability to prepare and deliver successful presentat ions and negotiate contracts. Competent in innovating effective marketing strate gies, launching new products to surpass quotas, increasing market share, and mee ting or exceeding targeted goals. Excel at establishing professional relationshi ps with C-level executives and diverse customer base while maximizing sales oppo rtunities. Bilingual in English and Russian. Proficient in Microsoft Office Suit e and Salesforce.

AREAS OF EXPERTISE Lead Generation and Operations Outstanding Customer Service and Relations High-End Luxury Products Selling and Promotion Account Management and Development Business-to-Business Sales Process and Productivity Improvement Competitive Market Research and Analysis Risk Management and Cost Control Sales Action Plans and Forecasting Strategic Planning and Problem Resolution

PROFESSIONAL EXPERIENCE SENTIENT JET, LLC SALES DIRECTOR ~ 2010Present Weymouth, MA Design and develop a self-generated pipeline of qualified prospects. Proficientl y carry out daily operational activities to achieve and exceed monthly sales quo ta, including introducing and offering company products and services through col d calling to C-level executives and interfacing with existing clients. Notable Contributions: Established and cultivated long-term quality relationships with C-level executives and high net worth individuals by addressing their needs and concerns in a prompt manner, resulting in total customer satisfaction. Spearheaded the completion of a referral network that supports ongoing p erformance, leading to a smooth flow of business operations. Consistently recognized as the top performer for continuously and impres sively meeting and surpassing monthly sales quota along with generating referral s from brand new clients. Successfully generated new business by providing efficient e-mail suppor t, phone presentation, and question and answer sessions to clients that resulted to client base growth.

Strategically developed and produced a new book of business, acquiring m ore than $1.2M in sales. BOMBARDIER FLEXJET SALES DIRECTOR ~ 20072010 Richardson, TX Formulated and presented sales proposals to prospects on Bombardier product and service while comparing competitive product offerings in the market. Regularly p articipated in different tradeshows and networking events to promote company pro ducts. Executed superior management skills in overseeing the contact database t hrough SalesForce.com, and in organizing regular activities to touch base with f uture prospects. Effectively promoted company offerings through active involveme nts in regional events and activities. Sustained constant communication with cli ents to provide information in response to queries on the product and services a s well as to resolve dissatisfaction and complaints in a timely manner. Notable Contributions: Played an integral role in the successful instigation of a brand new ter ritory from scratch, which led to client base growth of 50 clients by the end of 4th year. Established solid partnership with clients, resulting in 92% client rete ntion. Applied an effective marketing approach in generating new business for F lexjet card sales that increased sales by more than 30% within a 3-year period. Demonstrated outstanding customer service to existing clients, leading t o increased business referrals by 10%. Significantly generated an improved self-generated sales leads by resear ching and developing short- and long-term sales plan and strategy. Maintained company expenditures within budget constraint along with expe nse reports and T&E budgets. SALES ASSOCIATE ~ 20032007 Fairfax, VA Performed daily outbound calls to the President and C-Level executives for lead generation. Courteously handled and answered telephone, e-mail, and fax inquirie s from new prospects. Functioned as Bombardier Skyjet representative in various events throughout the year. Proficiently took charge of the documentation and ma intenance of all prospect/owner data into the sales contact database. Establishe d partnership with internal departments and the sales force to secure timely and accurate completion of contracts, funds transfer, and rectification of any disc repancy. Expertly administered the preparation and creation of several reports, such as weekly probability and sales reports, call reports from various marketin g initiatives, and monthly renewal reports. Notable Contributions: Served as substantial contributor in generating leads while providing ex emplary inside sales support to five different sales directors. Coordinated the design, development, and implementation of regional pros pecting programs with sales directors, resulting in the achievement of sales goa ls and corporate objectives. Displayed outstanding leadership in attaining several salary increases t hat led to significant recognition and appraisal from senior management. Orchestrated the completion of cost analysis on competitive products aga inst Bombardier programs. SALES ASSOCIATE ~ 20012003 Richardson, TX Performed outbound follow-up telephone calls to prospects (Hot List Task managem ent). Closely collaborated with prospects in providing necessary solutions to th eir travel needs. Arranged information packages and proposals tailored to each i

ndividual prospect needs. Strictly managed and monitored prospect analysis, incl uding financial, competitive, and customized route studies. Administered the dai ly execution of sales contact database. Notable Contributions: Worked collaboratively with sales directors in coordinating daily activi ties while producing customized regional prospecting programs. Led efforts in reducing cost on additional employees by providing simult aneous support to two sales territories. Earned a merit award and a promotion for outstanding performance.

EARLIER EXPERIENCE MICRO TECHNOLOGY GROUPE, INC. ACCOUNT EXECUTIVE ~ 19982001 Bensalem, PA ROSENBLUTH INTERNATIONAL STRATEGIC ANALYST ~ 19971998 Philadelphia, PA RAPID SCIENCE PUBLISHERS MARKETING COORDINATOR ~ 19941997 Philadelphia, PA

EDUCATION BACHELOR OF SCIENCE IN MARKETING | Drexel University, Philadelphia, PA

PROFESSIONAL TRAINING Various sales trainings on consultative and customer service selling

AWARDS AND HONORS Sales Associate of the Year for four consecutive years