MICHAEL P. LYCHOWID 401 Chester Road Syracuse, NY 13219 (315) 427-8917 ml113654c@westpost.

net Banking ~ Merchant Services Specialist: Sales & Services Executive New Business Development ~ Referral Networking ~ Portfolio Management Cross-Selling ~ Sales Presentations ~ Vendor/Association Partnerships PROFESSIONAL PROFILE Over 15 years providing exceptional service and sales within merchant services. A proven history of exceeding assigned sales objectives. Develop beneficial re lationships with outside sources to enhance revenue channels. Seamlessly handle multiple, concurrent responsibilities while maintaining company standards in qu ality and productivity. Excellent communicator at all levels in varied settings . WORK EXPERIENCE The Bank of New York Mellon *V Syracuse, NY Investment Managers Services Rep January 2008-present

Servicing investment companies responsible for controlling trading activities fo r the bank*s high-end customers.Attend chamber events, and other community event s. Collaborate with the investment manager and client*s relationship manager to ensure that all appropriate parties are aware of any service issues. Satisfacto rily handle internal and external inquiries. Perform daily settlements. Mainta in the bank in the most positive image relating to the delivery of service. * Perform beyond the due diligence level of expectations to assist customers reg arding their servicing needs. First Niagara Bank *V Auburn, NY Merchant Services Coordinator April 2003-September 2006

Focused on growing the company*s portfolio by gaining new accounts through stron g relationship building, as well as servicing and maintaining existing customer accounts. Challenged with developing primarily remote relationships with busine sses; accurately assessing when direct contact was necessary to secure the contr act. Responsible for contacting and developing new sources of business, meeting with prospects to explain products and services and review clients* sales proce ssing. Managing existing accounts within the portfolio and assisting the loan o fficers and banking centers with cross selling merchant sales products. * Consistently achieved 100%-150% of weekly goal. * Maintained high level of customer retention through delivering the highest lev el of service. Discover Business Services *V Syracuse, NY Sales & Services Executive December 1989-December 2001

Charged with bringing Discover acceptance to match acceptance of Visa and Master Card. Increased and maintained a complete network of merchant establishments co nsistent with quality and production standards through door to door cold calling . Created a successful business based on customer referrals and strategic busin ess partnerships. Attended trade shows and community events to continually buil

d pipeline. Maintained constant communication with management concerning new op portunities, provided information regarding competition. * Developed lucrative referral relationships with local banks and American Expre ss reps to increase new account generation. * Met or exceeded sales goals by securing 10-15 new accounts per week. Previous Experience: American Express *V Syracuse, NY, Independent Service Contractor P&C Food Markets *V Syracuse, NY, Assistant Manager/Manager Trainee Program EDUCATION Bachelor of Science in Business Administration LeMoyne College *V Syracuse, NY