Kelli Morgan 222 Woodview Court, Apt.

258 Rochester Hills, MI 48307 Contact Info: Cell: 313-622-2512 Email: km114a10a@westpost.net or kmorgan@dmc.org Career Objective: Seeking an administrative secretarial position with Children's Hospital of Michigan where I can utilize my background in operations, customer service and knowledge of the organization. Professional Experience Children's Hospital of Michigan Detroit, MI Sr. Executive Secretary - Administration August 2010 - Present * Serve as Assistant to the Vice President, Patient Care Services in handling d ay to day operations of the office. * Maintain calendars for VP Patient Care Services, VP Medical Affairs, and Chief of Staff. * Perform secretarial duties such as filing, typing, ordering office supplies/bu siness cards, covering for other administrative support staff in executive offic e as necessary. * Organized holiday business luncheon for the Nursing Leadership staff as well a s direct reports. * Work as liaison between HealthLinx Transitional Leader and Children's Hospital Surgical Services department to ensure smooth transition for the Interim Admini strative Director for Surgical Services. Children's Hospital of Michigan Detroit, MI Administrative Secretary II March 2005 - August 2010 Facilities & Engineering * Served as secretary for Director and Manager. * Worked as front office coordinator and oversaw 20+ facility employees. * Assumed financial budget tracking responsibilities when department went throug h organizational restructure. * Handled calendars and set up meetings. * Processed work orders for engineer & maintenance employees. * Managed Timekeeping for 150+ (manually & electronically processed) through the One-Staff and Kronos systems. * Demonstrated customer service responsibility by handling heavy call volumes (d aily). Accomplishments: * 2010 February Employee of the Month * 2010 January Runner up for Employee of the Month * 2009 August Runner up for Employee of the Month Snelling Personnel (General Motors) Warren, MI Administrative Assistant March 2003 - March 2005 * Interfaced with GM Engineers in North America as well as Brazil, Korea and Ger many. * Maintained travel reservations and arrangements. * Generated and formatted charts, graphs, spreadsheets and customer surveys. Krispy Kreme Doughnuts Livonia, MI Customer Service May. 2002 - Feb. 2003 * Extensive customer contact using Excel spreadsheets. * Handled multi-line telephone. * Provided excellent customer service to vendors. * Handled end-of-day doughnut sales.

* Interacted daily with franchise managers ConAgra Foods Livonia, MI Branch Administrator December 1999 - May 2002 Office Coordinator * Batched, posted and balanced Receivables/Payables/Inventory using bank reconciliation. * Tracked customer and produce ordered through Excel worksheets. * Completed data entry tasks. * Had extensive customer contact using aging for delinquent accounts, sending s tatements and follow up letters and making payment arrangements. National City Bank Royal Oak, MI Adjustments Specialist Oct. 1995 - Dec. 1999 * Handled banking activities which included customer exceptions, re-routed outgo ing / incoming returned deposited items, and posted and updated cash as needed. * Involved with bank customers via telephone daily. * Balanced teller's transactions (credits/debits). * Researched/adjusted posted items to the right account number/name. * Interacted daily with the Federal Reserve Bank (outgoing returns) Computer Programs Lawson, Microsoft Office, Kronos Timekeeping (Super user), One Staff Education Siena Heights University Southfield, MI Major - Masters Administration/Health Care Mgt. Actively pursuing Major - Business Management - Bachelor's Degree May 2009 Major - Business Management - Associate's Degree May 2006 Oakland County Community College Royal Oak, MI Major - Medical Technology 2005