ARTHUR R. WHITE 0620 aw1155c3a@westpost.

net

Chicago, Illinois 6 312.731.4077

A highly experienced and results oriented IT Director, Project Manager, Systems Engineer and previous business owner skilled in business systems, developing net work systems and maintaining infrastructure, project work-plans, tracking and ma naging project resources, facilitating and guiding projects. Solutions driven an d steadfast leader with over 13 years experience directing and facilitating proj ect teams. Vast experience at managing technology projects while executing techn ical tasks to project team. Knowledge in providing team management and coaching. Excels at providing high subject matter knowledge to project teams, and managin g I/S development, migration, and deployment deliverables. SUMMARY OF QUALIFICATIONS * Broad experience of Information Technology Management concentrated as IT Proje ct Manager / consultant and IS Director. * Experienced in the various industries, including Technology, Finance/ Investme nts, Healthcare, Manufacturing and Customer Service environments. * Expert in managing a variety of project including large initiatives as well as small engagements. * Extensive technical experience and background managing infrastructure and comm unications solutions across desktops, web servers, database servers, application servers, file servers, LAN and WAN services, Telecom, Internet, Intranet, A/V, etc. * Strong knowledge of IT principals, presentation, organizational, verbal and wr itten communication, analytical and problem solving skills. * Experience in developing work plans, project scopes, service level agreements (SLA's) and pricing initiatives estimates. * Competent liaison between management, clients, vendors and personnel. * Overall 16 years experience in the Information Technology arena PROFESSIONAL EXPERIENCE Nuveen Investments, Chicago, IL Consultant: Senior Project Manager June 2007- Feb 2011 Managed over 15 Infrastructure Project as contractor. Insured all appropriate pr oject plans, cost benefit analyses, issues management documents were completed i n accordance with the IT Policies and Procedures. Insured project communication and escalation was performed and remediation was conducted as result. Monitored and tracked the progress of assigned project team members throughout a projects life cycle. Insured appropriate project risk management plan was developed and m anaged. Proposed an alternative project management practices to PMO dept, IT and business operations management. Facilitated transition and turnover including k nowledge transfer from project personnel to production support staff. Managed co mplex infrastructure projects: Server/Infrastructure Refresh, Virtual Server imp lementation, Personal Trading Surveillance, PeopleSoft Upgrade, SharePoint Imple mentation, and Email Archiving Refresh. C&C Financial Services, Maywood, IL Jan 2005 - April 2007 IS Manager, Project Manager Provided overall IT leadership to the company. Provided guidance to staff and ma nagement regarding various technologies and to assist how they are useful to the company. Negotiated IT supplier agreements and identifying areas for quality im provement and cost savings. Implemented the strategy, design, planning, and exec ution of new business applications for company. Provided best cost effective sol

utions for future improvement in customer service. Managed the current IT team i n growing the department by hiring additional engineers and staff as needed. Lea d in refining and modification of previous existing hardware, databases, and app lications.

Parcel Recovery Specialists, Chicago, IL May 2003 - Oct 2005 Manager-Managing Partner- Owner Created company that specialized in clients' collections of refunds for late par cel delivery shipments. Creator and Designer of complete network/systems infrast ructure including self-written application software (BASSET-H), website, online database, virtual private network and intranet. Managed network staff and acted as third tier senior end-user support for network, server and infrastructure. Supported nationwide recovery agent teams in support of various applications har dware related issues (Used HelpSTAR). Kept track of the overall issues and their movements on a regular basis. Handled escalations from Senior Management and re solve issues to Client & Management satisfaction. Updating the status of the out standing issues to Technical Support on a regular basis. Participated in confere nce calls with the clients where required to address critical issues, if any. Created an online Learning Center environment by developing, executing and maint aining procedures to effectively train staff on processes of application softwar e and procedures. Created & implemented a successful marketing strategy that met & exceeded sales/profit targets. Developed quotes and Service Level Agreements for clients in conjunction with Sales Dept. Identified and developed opportunities to increase company's presence/revenue wi thin and across service lines. Managed contract renewals and monitored pricing s tructure and changes, organized quarterly or annual business reviews that involv ed company and client's management teams. HJS Financial Services, Chicago, IL Jan 2002 - April 2003 IT Manager Acted as first line end-user support for network, server and PC infrastructure. Assist end-users with installation-related and configuration-related application issues. Install, configure, and troubleshoot workstation hardware and software and server and network components (i.e., file, user, print, application servers, routers, hubs, and firewalls). Implemented proposed networking, backup, security, email, connection, and server configuration plan. Recommended, installed, managed, maintained and supported b oth local and wide area networks, Windows 2000 server, messaging, application an d database servers, printers and modems. RCG Information Technology, Schaumburg, IL Mar 1998 - June 2001 Regional IS Director/ Project Manager Served as Project Manager for Network Management Group. Creating full migration plan from Win NT to WIN 2K for a sub division of Motorola. Project consisted of WAN of department network being segmented from Parent Network Platform. Platform contained 500 servers nationwide and 100 servers internationally. Coached devel opment team in all areas of systems architecture, design, integration, testing, and implementation. Provided direction, and harnessed the software, hardware and people resources available to achieve set goals. Supported project and composed white papers for existing engineers upon completion of project.

Served as Senior Technology Engineer for CNA Insurance. Responsibilities include d creating a seamless schema and implementation for backups of all applications and data in an HP-UX environment. Developed projects for upgrading existing infr astructure by deploying new systems to increase performance and capacity of back ups. Coordinated with vendors on issues relating to software, hardware, and upgr ades. (Nightly backups consisted of 38 terabytes) 3000 servers. Project complete d 2 months ahead of schedule. Served as Senior Project Manager of Technology for a freight brokerage firm. Dev eloped complete, from the ground up turnkey product and processes for the Americ an Transportation Exchange Brokering System, specializing in negotiation deliver y of ground freight nationwide. Developed, maintained and enforce the overall in frastructure of information systems, including network facilities, HW, SW, and d ata center. Created all components and subsystems and implemented the design fun ctionality. Worked collectively with chief system engineer, platform designer an d network designer to address performance and capacity requisitions to evaluate and improve key technology issues. Overseen conceptual, logical and physical des ign of infrastructure architecture. Supported a 200 server infrastructure under Windows NT, Unix 7.0 and Sun Solaris Platforms. Lead a team of 50 engineers and 20 technicians. Served as regional Information Systems Engineer / Technical Manager. Logged and tracked client calls using Clarify call management system. Responsibilities incl uded providing a high-level support and systems architecture for region, based o n business needs. Replaced all existing technology and standardized the infrastr ucture with correlation of corporate systems to assemble a seamless and heteroge neous platform. Also specified and implemented several migration tasks to mitiga te risk in the development of the new system platform. Responsible for all netwo rk and desktop applications and support. Managed a team of 17 engineers. The Recruiters Edge, Chicago, IL Feb 1998 - April 1999 Senior Support Engineer/Contractor (Per Clients request to remain Confidential) Provided system design and deployme nt services for Corporate Financial Brokerage firms' Windows server environment, approximately around 200 servers. Worked with in-house team to ensure the highe st level of availability, reliability, recoverability, and performance, while co nsistently meeting commitment dates. Included standard Windows infrastructure se rvices--domain controllers, print servers, WINS, backup, anti-virus-as well as N etApp filers, Windows Terminal Services, and application servers. American Marketing Systems, Burr Ridge, IL June 1997 - Feb 1998 Help Desk Systems Consultant/ Contractor Designed Call Center using Expert Advisor. Developed, designed and implemented c omplete network infrastructure migration from LANTASTIC network to WINNT. Traine d Help Desk Technicians and help them attain/enhance Product knowledge. Coordina ted with the Help desk Back Office Manager and the Development Manager to priori tize escalation. Coordinated the assignments for the Onsite Helpdesk (OHD) resou rces working on client sites across regions and assist in prioritizing the same. Implemented AIX system for marketing department. Project completed in 8 months. Red Sky Technology, Chicago, IL Feb 1997 - Nov 1997 Senior Help Desk Consultant Served as Senior Helpdesk Consultant for a complete helpdesk systems and applica tions used in the healthcare industry. Projects included complete turnkey of hel p desk solutions, pre-qualification of clients, designing application for client s, installation, deployment and training of clients. Managed 6 projects simultan eously with a staff of 8 Help Desk support technicians. Extensive knowledge of E

xpert Advisor, Clarify, Remedy, and Clientele helpdesk software. Served as Network Engineer responsible for configuration and network design of v arious trade shows for Internet connectivity via in house ISP. Designed and impl ementation of all client / server solutions. Supported all end users while atten ding events. Managed a staff of 15.

~H2O Plus LLC, Chicago, IL Sept 1995 - Feb 1997 Help Desk System Engineer Served as Technical Support Help Desk Engineer, supervised POS (Point of Sales) Helpdesk 68 stores. Assisted in walkthrough of all general and technical issues. Daily polling of sales information and maintaining various self-written program s for accounting department. Responsible for updating all stores with current sa les inventory. Wrote email interface for the stores. Wrote proprietary store tra nsfer program in FOXPRO. Provided in house support and maintenance of all stores . Served as assistant LAN Administrator for company under Novell 3.12 platform and Windows 95 desktops. Responsible for all upgrades and migrations under new plat forms. Keep It Simple Solutions, Chicago, IL Nov 1993 - Aug 1995 Helpdesk Support Manager Overseeing technical support and help desk department for POS company (installat ions, 24 hour customer service and support, scheduling service calls, hardware a nd software upgrades). Ensured all phases of help desk support were coordinated, monitored, documented, tracked and resolved appropriately. Serviced a broad based clientele of over 200 customers. Consulting, designing, b uilding and installing local area networks (Concurrent DOS, SCO UNIX, LANTASTIC and Novell). Supervised a staff of eight. TECHNICAL SKILLS Networking: Support, LAN/WAN, VPN, TCPIP, Token Ring, Peer to Peer, Internet, In tranet, Design, Administration Applications: MS Project, MS Project Server, Planwise, (POMS) Project Office Man agement System, MS Office Suite, MySQL, IIS, Crystal Reports, Visio, Lotus Notes , Citrix MetaFrame, Cold Fusion, Namo, Dreamweaver, Remedy, Clientele, Expert Ad visor, HelpSTAR, PeopleSoft, CAMM Operating Systems: Windows 7, Vista, XP /2003/2000/ NT /98/95/Workgroups Server & Workstations, Unix, Linux, AIX, Zenix, Novell 3/4/Netware, Sun Solaris, Linux, Red Hat, Concurrent DOS Databases: Informix, FoxPro, MySQL, MS Access EDUCATION * DeVry University, Chicago, IL, Oct 1993 o Bachelor of Science Electrical Engineering (BSEE) OTHER PROFESSIONAL EXPERIENCE Certified 1999, Tax Accountant to current (Orange Tax Services) Blue Island, Il Licensed 2005, Loan Originator (Universal Bancorp) Downers Grove, Ill. Certified 2006, 1031 Exchange consultant

Volunteer 2002, Summer Reading and Math Tutor to current (Chicago Public Library ) Woodson Branch Certificate 2002, E-commerce seminar AM Marks Business Solutions Certificate 2002, Corporate Information Strategy & Management Certificate 2002, Planning & Implementing Information Technology Strategy Certificate 2002, Information Technology for Top Executives Certificate 2003, R & D and Innovation Management Certificate 2003, Network Security Certificate 2003, E-commerce for SMEs