KELLI J. Dugan 2975 Palace Court * Carmel, IN 46032 317.418.8229 * kd11569b4@westpost.

net SALES & MARKETING PROFESSIONAL PROFESSIONAL PROFILE * New business developer offering made-to-order service strategies focused on pr oduct, price, promotion and distribution for medical /pharmaceutical sales * Expert communicator with ability to determine client objectives, analyze needs and introduce strategic solutions for account development and retention utilizi ng extensive knowledge of product, services and support functions * Skilled front-line consultant and trainer able to assist client company with i mproving their external performance measurements (ranking) as well as adapting t o internal process changes * Service-driven, client care professional offering effective problem-solving, s uperior data base management and research skills and the ability to interface wi th diverse, multi-level individuals BUSINESS EXPERIENCE NEWMARK KNIGHT FRANK HALAKAR, Indianapolis, IN - Mar 2009 to Present Commercial Real Estate Broker * Landlord representative for * 900K sq ft professional office lease space: mark et and show properties; maintain close contact with building owners * Research and prepare financial analysis comparing space options; negotiate pri cing for prospective tenants; present and close deal * Completed 24 lease transactions in 21 months; promoted to Director after 20 mo nths ADVANCED UROLOGY, Indianapolis, IN - Apr 01 to Feb 2009 Medical Practice Administrator / Manager * Administrator of $2.2 million annual budget (capital and operating expenses) w ith full P/L accountability * Operations overseer responsible for planning, coordinating and directing the m edical program in compliance with legislative and regulatory guidelines * Managed all functional operations of the practice including staffing, training , records maintenance, accounting and coordination of services with off-site pro viders * Drove consistent year-over-year revenue increase: $1,032,865 (04) * $1,344.912 (09) BRISTOL-MYERS SQUIBB PHARMACEUTICALS- Oct 1995 to Apr 2001 Pharmaceutical Sales Specialist / Managed Care Representative * Introduced new products and managed product life cycle training and developmen t, advertising and promotion, market analysis, commercialization and strategic p lanning * Organized international conferences; managed foreign travel arrangements, prep ared lecture schedules and ensured facilities and supplies were available upon a rrival * Understood the issues and opportunities unique to managed health care and deve loped needs assessments and approach methods based on feedback from key opinion leaders EDUCATION AND PROFESSIONAL DEVELOPMENT CONCORDIA COLLEGE, St. Paul, MN B.A. -Organizational Management and Communication- May 1995