Carlos F. Bersano 1750 West 46th Street, Apt. 227 Home 305-822-3803 Hialeah, FL 33012 Cell 305-793-5741 cb115c922@westpost.

net PROFESSIONAL Proactive, resourceful bilingual Security Executive with 20+ years experience in high-profile, SUMMARY zero tolerance and multi-cultural environments spanning government and c orporate offices, prominent malls and luxury hotels. Skilled relationship builde r and solutions-driven strategist, working collaboratively with law enforcement, executive level government (FBI, Secret Service, CIA, TSA), property managers, clients, contractors and tenants to achieve a common goal. Consistently a top pe rformer and recipient of many company awards, certificates of appreciation and n ational honors, including "Manager of the Year". * Assume complete control of all situations with enthusiasm, a positive attitude , acute sense of urgency and extreme flexibility. * Master problem solver with an exceptional ability to think outside the paradig m in completing both routine and very intricate assignments. * Strong team builder, skilled at inspiring confidence, leading by example and b uilding loyal, customer service minded teams committed to quality and responsive ness. PROFESSIONAL Trainer for Segway and T3 (Mobile Transport Units) CERTIFICATIONS Trainer for Monanock Self-Defense Program for Security Officers Core Instructor by American Heart Association (AED/CPR/First-Aid) PROFESSIONAL The Fashion Centre at Pentagon City Mall, Arlington, VA 09/2008 - 0 9/2010 EXPERIENCE Director of Public Safety 2 years Managed security for both client and contractor in 876,000 square foot mall with 209 tenants and Washington Tower office building occupied by various Department of Defense contractors, including US Government Think-Tanks, the RAND Corporati on, Unisys and CSS Corporation (TSA IT Security). Supplied leadership and oversi ght of 34-37 security officers and supervisors, with annual budget of $1.25MM. C oordinated all security strategies with Washington Tower's proprietary security staff. Facilities were managed by SIMON Property Group, IPC International Corpor ation and Valor Security Services, the largest mall landlord/owner in the US. Key Accomplishments: * Coordinated rapid response to 2 bomb threats with Police and Fire Departments. * Secured mall, office tower, adjacent Ritz Carlton Hotel and Metropolitan Trans it System Pentagon Hub Stop. Shut down all vehicular traffic leading into the ma ll. * Created command center for information funneling, and facilitated dispatch of K9 dogs to perform sweeps of train station until devices were found and removed. * Named "Manager of the Year" for maintaining 24/7 security inside the mall for 3 days during record snowfall that halted all means of transportation. * Twice-awarded with US Department of State Certificates of Appreciation for pro viding successful peripheral security measures for Mid-East Peace Talks Summit r epresentatives in Washington, DC, 2010. * Spearheaded CCTV upgrade with 76 surveillance cameras, providing police and FB I with copies of videos that led to arrests. * Implemented innovative patrol techniques in 4867 multi-leveled garages, reduci ng vehicle crimes by 57% in a single year with zero vehicle break-ins. * Compiled monthly, quarterly and annual statistical reports detailing personal and property incidents. Reviewed statistics and implemented corrective actions o r revised operational procedures to lower crime. * Ensured safe environment for all attendees, domestic and foreign officials at annual July 4th celebration, 9/11 memorial events and Presidential Inauguration. * Conducted numerous security training programs, including twice annual emergenc y preparation/evacuation drills for both mall and office tower, including active shooter, terrorist bomb threats and hostage scenarios. * Coordinated final phase training sessions for US State Department (Diplomatic

Security Service) inside the mall, allowing graduating agents to react to real-w orld situations. * Task Force Member on first Arlington County OEM Emergency Disaster Table-Top a nd Continuity of Business/Government Exercise with local/state/federal agencies. * Received 100% grading during last 2 operational audits and "superior" rating d uring 2010 annual director's audit. Dadeland Mall, Miami, FL 04/2005 - 09/2008 Director of Public Safety 3 years 5 months Maintained expert-level security in high-traffic 1.5MM square foot property with 182 tenants and fluctuating staff of 20-27 security officers. Key Accomplishments: * Honored 7 times in 4.5 years with various awards, certificates of appreciation and letters of commendation, including "Best New Manager" (2006), "Manager of t he Year" (2008), Firefighter's Award (2008) and Team Commendation Award (2006). * Partnered with US Secret Service to coordinate flawless mall visits for foreig n government leaders and Prime Ministers from Caribbean nations. * Conducted semi-annual emergency exercise drills with scenario of a terrorist a ttack on a public transportation system. Orchestrated logistics between Miami Tr ansit System, FBI (JTTF), South Miami Hospital Air Transport Unit (Landing & Lif t Off of Evacuation Helicopters) and a fully operational triage. Efforts led to federal funding for improvements to mall and transportation system. * Gained comprehensive knowledge of national and statewide gang issues after com pleting National Major Gang Task Force Training. Mayfair House Hotel/Mayfair in the Grove, Coconut Grove, FL 1986 - 1993; 1995 2005 17 years Director of Security (1995 - 2005) / Assistant Director of Security (1986 - 1993 ) Enforced security measures in elite facility listed in the Small Luxury Hotels o f the World publication. Managed 30 personnel, $66K in equipment and $600K budge t. Key Accomplishments: * Created comprehensive operating, cost control and emergency procedure protocol s. * Drove and led installation of $200K+ CCTV surveillance and card access system. * Delivered privacy protection for politicians, key world leaders, foreign Presi dents and US Senate. Oversaw security for all NBA teams playing against the Miam i Heat. * Facilitated logistics and maintained crowd control for approximately 20,000+ p eople during a 3-day grand reopening event, with no reported incidents involving people or property. * Generated $115K annual savings through skillful contract re-negotiation. * Fostered a positive work environment, leading to 90% staff retention. PRIOR Held security management roles that included Key Colony Homeowners Associ ation EXPERIENCE (600 units), US Security Corporation and the Jockey Club. Pre-1995 Key Accomplishments: * Implemented security solutions in $66MM, 240K square foot multi-purpose facili ty. * Met strict OSHA compliance to maintain integrity of $350MM+ private community. * Assessed and dispatched 200+ officers to service 57 contracts valued at $1.2MM +. * Recruited as Court Depositions/Witness in liability lawsuits, resulting in fav orable rulings due to impeccable documentation on slip/fall and/or negligence su its. AFFILIATIONS Association of Certified Fraud Examiners, Associate Member LANGUAGES Fluent Spanish and Portuguese PROFESSIONAL Association for Security Administration Professionals:

TRAINING Security Management, Operations, Operational Procedures and Leadership US Marine Corps Development and Education Command