Skanda Swamy 1031, Gardenwood Drive, San Jose CA 95129 (USA) Tel. (Res.

) +1-408-255-1235, Mobile: +1-408-391-1685 E-Mail: ss116340c@westpost.net ~ Budget Management / Team / Project Management ~ CRM/ Systems Implementation ~ Business Analysis ~ Systems Development ~ Professional Digest * Software professional with years of experience in the areas of Management, Sof tware Development, Business Analysis and CRM Implementation with leading IT orga nizations in USA. * Manage a budget of $2 Million * Vendor interactions, negotiations * Working with Apple Inc, Cupertino CA as CRM Operations Manager. * Experience in the SDLC (Software Development Life Cycle) involving software ap plication design, development, integration, customization and implementation. Ha s handled application maintenance, performance tuning, support and customer trai ning. * Very good at project management & development activities inclusive of onsite/ offshore development, team building, mentoring, training, project planning, exec ution, and delivery. * An achiever with strong leadership, people management, coordination, and analy tical skills. Educational Credentials * Masters in Software Engineering (Program Management) from Carnegie Mellon Univ ersity - 2008. * B.E. (Computer Science) from Motilal Nehru National Institute of Technology, A llahabad (India) - 1988. Core Competencies - Budget / Team Management - Strategy Planning - RFP, Proposal Development - Business Analysis - Systems Development - CRM Implementation - Testing & Troubleshooting - Onsite/ Offshore Coordination - System Integra tion - Process Management - Client Relationship Management - Project Management - Techno-functional Documentation - SOX / PCI / PII Compliance - On-time Proj ect Delivery Experience Chronology Since Jul'05 with Apple Inc, Cupertino CA as Operations Manager, Customer System s (URL: www.apple.com) Key Projects & Contributions * Leading Customer Systems Engineering Team * Transition Apps from AIX to Linux, saving the company millions * Championed and drove dynamic scaling of applications * Owned and Managed the CRM application for Apple * Work with functional and business teams on a daily basis * Own roadmap / release schedule of all GCRM applications * Manage budget of around $2 Million * Lead Architecture and technology direction * Responsible for QA and releases of multiple applications * Capacity Planning, Scaling of large scale applications, application monitoring , tuning, replication * Compliance * Managed the initial releases of Online Self Solve and iDesk.

* Worked on Avalon during the initial rollout to ensure vendor readiness * As part of Operations, manage communication with stakeholders in IS&T, AppleCa re, Retail and AOS. Environment: Oracle application grid products (Weblogic Servers, Tuxedo, Oracle TimesTen / 10g / 11g databases, Oracle Coherence), Quest Foglight Monitoring Ser vers, Oracle Enterprise Manager, Linux, AIX, Mac OS X, Citrix Netscaler Load Bal ancer

May'05 to Jun'05 with ApexIT (URL: www.apexit.com) Key Projects & Contributions * Managed the implementation of PeopleSoft 8.9 HelpDesk application for Getronic s. * Successfully handled the project for WebServices development for LifeCare to f acilitate the integration of PeopleSoft CRM 8.8 Support with existing systems. Feb'05 to Apr'05 with Rapidigm (URL: www.rapidigm.com) Key Projects & Contributions * Customization of PeopleSoft CRM - HRHD / implementation for Southern Company, Atlanta (GA, USA). Jul'02 to Jan'05 with PeopleSoft Inc, Pleasanton (CA, USA) as Senior Engineer (URL: www.peoplesoft.com) Key Projects & Contributions * CRM Industry Solutions at PeopleSoft, Pleasanton, CA Environment: PeopleSoft CRM 8.95, PeopleTools 8.46, Integration Broker, App Engi ne, Data Migration Tools, MS SQL Server 2000, Oracle 9, DB2 Scope: Development activities for releases 8.8, 8.9 and 8.95 of PeopleSoft CRM a pplications. Responsibilities: * Serving as Technical Expert, providing knowledge-based support for the functio nal areas. * Preparing the Functional Requirement/ Design Document and Technical Design Doc ument. * Preparing prototypes in DreamWeaver. * Carrying out enhancements in the CRM Field Service Application, 360-Degree Vie w and CRM Industry Solutions applications. * Aiding and assisting the offshore team in maintaining the previous releases. * Managing the technical design and development of: o CRM FieldService Integration with Contracts. o 360 enhancements and integration with HR application. o Reports using Crystal Reports. * Testing the application on multiple platforms-SQL Server, Oracle, and DB2. Jan'91 to Jun'02 with ODSI, CA (USA) & its Parent Company-Sonata Software, SFO B ay Area (URL: www.odsi.com/ www.sonata-software.com) - as Senior Manager Key Projects & Contributions * Research Portal Development - Franklin Templeton, Dublin, CA Duration: May'02 to Jun'02 Team Size: 6 people onsite and 6 people offshore Role: Onsite PM

Environment: ATG Dynamo, Verity, XML, Oracle and Lotus Notes Scope: The project encompassed the development of the research portal at Frankli n Templeton by Sonata, with a combination of onsite and offshore teams. Responsibilities: Functioning as In-charge for managing the project onsite. * Research and Development team, Sonata Software, Bangalore, India Duration: Aug'01 to Apr'02 Team Size: 15 Environment: Windows, UNIX, SalesLogix, Oracle 8i Scope: The CRM Practice Group at Sonata was involved in acquiring expertise in t he best of the breed CRM applications such as Siebel and SalesLogix. The assignm ent also involved pre-sales support to the client. Responsibilities included: * Providing direction and CRM development guidelines to the team. * Performing gap analysis, ascertaining customer needs with the vendor-supplied applications. * Project planning & scoping, business requirement analysis, RFP finalisation, a nd proposal development for prospective customers. * Training the team on project specific skills. * Vantive CRM Consultancy for Apple Computers, Cupertino, California, USA Duration: Oct'99 to Jul'01 Role: Vantive CRM Consultant Environment: Unix (AIX, Solaris), Apple's Mac OS, Vantive Development Tools, Ora cle 8i, PL/SQL, Brio, Visual Basic for Applications, Perl, XML Scope: The assignment involved providing a 360-degree view of the Customer for A pple, by enhancing the Customer Support and Sales Force Automation application s uites of Vantive CRM and integrating Vantive CRM with other applications. Responsibilities: * Developing interfaces between Vantive CRM applications and Vitria Business war e. * Designing application Customer Support and Sales Force Automation application suites of Vantive CRM. * Setting up separate Reporting environment. * Handling the design of utilities in Perl to automate the refresh of the report ing environment. * Creating generic approach to handle XML parsing in Oracle. Other Projects * Vantive Product Enhancement Project, Santa Clara, CA using Windows NT, Vantive Development Tools, MS SQL Server, Visual Basic and Oracle (Jun'99 to Sep'99). * Customer Activated Response and Evaluation System (CARES), Milpitas, CA/ Call Center Application for a Bio Medical Company using Vantive CRM products using Wi ndows NT, Oracle, PL/SQL, VB, Inference CasePoint knowledge base, and Vantive De velopment Tools (Apr'98 to Jul'99 ). The project was a model showcase for LifeSc an and J & J. * Worked as Vantive Consultant (from Aug'95 to Mar'98) at more than 15 Customer sites Customizing and Implementing Customer Support, Help Desk, Quality and Sale s Applications. Key ones include PageMart (now Weblink Wireless), Dallas, TX; Pa cific Bell Internet Services, San Francisco, CA; and Benova, Portland, OR. * Vantive Consultancy Projects involving customization and implementation of Van tive CRM Applications using Windows NT, UNIX, Oracle, PL/SQL, MS SQL Server, Vis ual Basic for Applications, and Perl (Aug'95 to Mar'98). * Worked on various projects (from Jan'91 to Jun'94) involving design & developm ent of applications using Oracle and GUI tools, as well as trained co-workers/ n ew hires on Oracle (technical environment: Windows NT, UNIX, Oracle, PowerBuilde r, TI's IEF Case Tools) at Louisville, KY and St. Louis, MO. Jul'88 to Dec'90 with A.F. Ferguson Management Consultants, Mumbai (India) as So ftware Analyst

(URL: www.afferguson.com) Key Projects & Contributions * Development and implementation of: * Financial Accounting software packages at multiple sites for Nuclear Power Cor poration of India Limited (NPCIL), Videsh Sanchar Nigam Limited (VSNL) and at Ta ta Electric Company (TEC). * Accounting System was developed and implemented for Gujarat Refineries in Indi a. Environment: UNIX, Windows, Unify, Oracle, C, and Pro C. Personal Details Country of Citizenship : US Citizen, Overseas Citizen of India References : Excellent references available upon request