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Lillian Reyes 5279 Maxon Terrace Sanford, Florida 32771 (201) 401-7161 Lillianreyes3@gmail.

com CAREER SUMMARY aSpecialize in the corporate and hospital management sector with a focus on busi ness operations and Electronic Medical Record Systems. aExtensive training of staff members on HIPAA regulations and compliance, as wel l as Human Resource practices, benefits and personnel supervision. aStrong communication and interpersonal skills, with demonstrated administrative skills and attention to detail and productivity aExpert in analyzing business operations to improve performance, increase revenu e, as well as reduce payor denial rates, potential coding issues and patient col lections. aProficient with Microsoft Office Suite, Lotus 123, Quadra Med, Client Access AS /400, QuickBooks, OSM Core, Onbase, Northbound Train, Reports2web, Kronos and La wson PROFESSIONAL EXPERIENCE HCA, Physician Services (Heathrow OB/GYN) Lake Mary, Florida nager/Administrator 2008-2010 Practice Ma

aSupervised daily functions of assigned practice in the regionas strategic plan, as well as develop, organize and implement programs and activities. aDeveloped and implemented written policies and procedures that govern operation s of the practice aMaintained written job descriptions and performance evaluations. aReviewed patient satisfaction surveys monthly to provide staff training to impr ove customer service quality. aEstablished policies governing patientsa right to quality of life and care aProvided practice policies and procedures to employees, patients, family member s and government agencies aProvide training to staff on developing a plan of action to resolve operational issues. Seminole County Medical Society, Lake Mary, Florida Executive Director, Independent Contractor 2007-2008 aSoliciting vendor participation by creating marketing materials to increase rev enue for the organization aRecruited new members, verified physician credentials through the AMA and DOH aReserved venue one year in advance, recruited sponsors/speakers for physician/o ffice manager quarterly meetings. aMaintained and update the website/member database with new member information. aVerified accurate financial information between the Florida Medical Association & SCMS aRepresented SCMS at community functions and meetings aSubmitted financial reports monthly utilizing QuickBooks, as well as reviewed d ata quarterly with Board members aPrepared and monitored budget and financial statements to review at end of year with EC. aResponded to media via Executive Committee Board Universata, Inc (Electronic Medical Records Company) Germantown, MD Regional Area Manager 2005-2007 aManaged day-to-day operation of seven hospitals/10 clinics throughout NJ, NY, A

L, and GA aRecruited, trained, evaluated and supervised employees on EMR systems aDeveloped and instituted policies/procedures for new accounts to enhance overal l operations aTroubleshoot systems as required for designated facilities aDeveloped a progress report to identify productivity improvement demonstrating a 94% increase in revenue and reduction of overtime Healthcare Information Services (Electronic Medical Record Company) New Jersey Regional Director of Operations 2003-2005 Newark,

aManaged daily operation of eleven hospitals within designated geographical area aSupervised 23 field correspondence representatives assigned to designated facil ities aDeveloped/instituted policies and procedures of new sites to enhance operationa l excellence aTroubleshoot HCIS System as required for designated facilities aDeveloped a progress report to identify productivity improvement of 75% increas e in revenue and reduction of overtime Phoenix Cardiovascular, Inc (Vascular Services Company) Doylestown, PA Regional Director of Operations 1999-2002 aManaged daily operations of five testing facilities within designated geographi cal area aRecruited, trained, supervised and evaluated employees for new accounts aDeveloped and instituted policies and procedures for new accounts to enhance op erational excellence aDeveloped progress report to demonstrate productivity increase and reduction of overall overtime aOriented employees on benefits enrollment package and human resources policies and procedures aWorked independently utilizing resources appropriately aTroubleshoot systems as required and acclimated to hospital programs for testin g facilities PROFESSIONAL DEVELOPMENT & TRAINING Practice Management Orientation Training, HCA PHYSICIAN SERVICES 2008 Brentwood, Tennessee Billing & Coding Course (1 cme), McVey 2008/2009 How to Work with Difficult Customers, HCA PHYSICIAN SERVICES 2008/2009 Lake Mary, Florida Principles of Leadership, HCA PHYSICIAN SERVICES 2008/2009 Lake Mary, Florida Physician Relationship Training, HCA PHYSICIAN SERVICES 2008/2009 Lake Mary, Florida Code of Conduct, HCA PHYSICIAN SERVICES 2008/2009 Lake Mary, Florida EDUCATION Hoboken High School, Hoboken, New Jersey 1981 New Horizons Institute of Cosmetology North Bergen, New Jersey 1999 Phoenix University, Healthcare Administration,(36 Semester Hrs)On-line 2003