RANDY C. DEPEW 4990 Owens Dr. Apt. 415 Pleasanton, California 94588 C(925) 234-3447 rde38af2@westpost.

net Over 12 years experience in Service Maintenance Management and 10 years in Engin eering Management with expanded strengths in all service operations. I am a high ly experienced technically minded manager with innovative processes to improve p roducts and margins, cost reduction programs, and in spearheading teams. Driven and results oriented with a proven track record in managing people, organization s, and forming successful organizations and teams. AREAS OF EXPERTISE /KNOWLEDGE Product Marketing and Management Product Cost/Price Analysis Cause to Effect Problem Solving Headcount Management Customer Service Management Direct Sales , Parts and Service Test & Integration Team Building EXPERIENCE / ACCOMPLISHMENTS Modified Polymer Components, Sunnyvale, Ca. Sept. 20 09 to Present R & D Engineering Manager, Medical Devices Leading a department of 10 engineers and 5 engineering techs in development and design, build of polymer medical devices for a medical manufacturing facility. M anage the machine shop with 3 Machinists providing tooling, dies and machined pa rts for both development and production solutions. Vytran LLC, Morganville, New Jersey Sept. 2 008 to May 2009 Service Manager, Fiber Optics/Lasers Initiated and wrote directives to start the Service Department. Initiated RMA pr ocess and service programs. Worked to publish maintenance manuals and service bu lletins on all products. Improved throughput to product line in change orders an d product coding. Spot Devices, Sparks, Nevada Jan. 2008 to June 2008 Contract, Project Manager Worked as the Project Manager for 2 major projects, in Yokosuka Japan Naval Stat ion, and Houston, Texas. Headed teams to design and install company traffic cont rol devices. Yokosuka was 3 lines and $800,000 project. Houston was 7 lines and $2,200,000 project. Both projects came in on time and under budget. Veeco Process Equipment, Fremont, California Nov. 2003 to Jan 2008 Sr. Service Manager, Plainview Products Managed a team of 23 field engineers both assigned to service contracts and to b illed labor. Driving programs to achieve 92 % of our customer base to commit to a service contract. Increased Service revenue from $12 Million dollars to over $ 22 Million dollars annually in the last 24 months. a Sr. Manager for customer service management of US accounts nationwide. Managed 31 accounts, providing service and support to all Veeco systems, increasing rev enue to over $6 Million annually. a Created and maintained resource service scheduling for North America operation s. This includes, providing and managing resources to both South East Asia, (Ja pan, China, Taiwan, S. Korea) and European operations(N. Ireland, Germany). a Led onsite teams to provide service solutions for all customer requests. Worke

d with Engineering, Software and Technical Support departments. Calvary Automation, Rochester, New York Jan. 2003 to Nov. 2003 Product Support Service Engineer Implemented a worldwide customer service and support organization to provide all phases of service for automated equipment. Directed divisional service product sales and support strategies for outside service accounts. a Outlined new service support contracts for Calvary's main product lines, which grew additional revenue by $2.3 million within the first twelve months. a Increased customer reliability/uptime reports from 62% to 84% within one year, which reduced warranty costs on divisional products from 025% to >9% of product revenue. CVC Products , Rochester, New York July 1995 to Dec. 2002 Installation and Field Service Manager, World Wide Service Operations Created and managed the Installation Department and Field Service Department. Di rected over 120 installations of CVC / Veeco tool systems worldwide. Revenues ob tained from service contracts and installations exceeded $7.2 million in the fir st year. a Initiated 14-day start up program, reducing installation time by 11 days, resu lting in company expense reduction by 12%, and yielding a 54% higher customer sa tisfaction report. a Wrote and initiated all installation documents and procedures for worldwide in stallation operations. a Teams and developed working relationships at site in Japan, China, Taiwan, S K orea, N Ireland, Germany, Switzerland, Brussels, Spain, Portugal, Israel, Canada and Mexico. Forbes Products, Dansville, New York Oct. 1992 to July 1995 Manager, Electrical and Mechanical Services Identified and implemented service and facility requirements for newest product and technology. Coordinated all product service maintenance for 134 RF sealing device machines. a Implemented a 3 shift maintenance operation. Managed a 12 person staff, workin g in 2 plants, one for production and one for R&D. a Created a maintenance program resulting in maintenance budget savings of $200, 000 per year. US Can Company, Pennsylvania & New Hampshire 1987 to 1992 Shift GPM, Horsham, Pennsylvania Operations 1990 to 1992 Lead GPM for 3rd shift responsible for 12 line, 3 piece can operation. Maintaine d all plant electrical and line mechanical electronics. Converted and installed PLC for complete plant operations. a Worked directly with Plant Operations Manager on strategies to increase produc t sales and service deliverables, resulting in an overall increase in sales and revenues that equaled $22 million. a Developed a preventative maintenance program that showed immediate cost reduct ion in line change over, allowing us to increase our productivity by 18%. a Installed the robotic forklift operation as the 1st US Can plant to implement the change. The results showed great improvement in cost and time savings. Shift GPM, Derry, New Hampshire Operations 1987 to 1990 Lead GPM for 2nd shift operations, responsible for a 5 line, 3 piece can operati on. Maintained all plant electrical and line mechanical electronics. Led complet e plant change to include PLC and automated maintenance operations. a Responsible for product electrical and mechanical maintenance for entire plant . EDUCATION / PROFESSIONAL DEVELOPMENT

BS, Engineering Technology Hamilton University New York Marketing Tidewater Community College Virginia AS/EET - Electronics and Avionics US Navy Great Lakes, Illinois. OTHER RELATED TRAINING 92 hours- Management seminars and training. 70 hours-- courses related to Product Manufacturing, Quality & Reliability train ing. 32 hours -- Human Resources/Compensation Training.