RAFAEL SIG ENZA, PHR, MBA 2982 Saginaw Avenue, Clovis, CA. 93611 (559) 994-0037 cell ?

QUALIFICATIONS Human Resources ~ Business Management ~ Multi-Location Operations ~ P&L Accounta bility Hands-on leadership of multi-million-dollar budgets, sales and service operatio ns, strengthening product lines, cutting costs, human resources, recruiting, ven dor relations, and business administration. Promoted upwards throughout career. Impeccable communications, critical thinking, and leadership skills. Proficiency in MS Word, Excel, and PowerPoint. Bilingual in Spanish. EDUCATION Certified Professional in Human Resources Human Resources Certification Institut e, 2010 Master Certificate in Human Resource Management VILLANOVA UNIVERSITY, August 201 0 Master's of Business Administration degree in Marketing NATIONAL UNIVERSITY Fres no, CA. May 2009 Extended Studies, International Business course NATIONAL UNIVERSITY Beijing & Sh anghai, China March 2008 Bachelor of Arts degree in Organizational Management THE MASTER'S COLLEGE Santa Clarita, CA. May 2002 Associate of Arts degree in Speech Communications EL CAMINO COLLEGE Torrance, CA . June 1991 PROFESSIONAL EXPERIENCE MEDICAL BILLING TECHNOLOGIES, INC., Visalia, CA www.mbt4schools.com [Service Ind ustry] Provides help to CA schools to utilize federal funding to provide health insuran ce and health services to California children. Dec 2009 - Jan 21, 2011 Human Resources Manager * Directed HR activities of the firm to ensure compliance with laws and policie s, and assists CEO with overall HR planning. * Hired to create, develop and establish Human Resources Department. * Managed compensation programs for all employees, resolved compensation questi ons from employees * Ensured compliance with both internal policies and applicable state and feder al regulations and laws, including EEO, OSHA, and FLSA. * Identified HR planning issues and suggested approaches to CEO and other senio r managers. * Assisted managers and supervisors to create, plan, and conduct training and v arious development programs for new and existing employees: Orientation, on-boarding and Employee Developmen t . * Recruited candidates for employment over telephone and in person. Interviewed and selected internal and external candidates for open positions. * Reviewed and updated job descriptions, assisted by department supervisors, an d coordinated performance appraisal process to ensure timely reviews are complet ed for all employees. * Administered various HR policies and procedures and helped managers resolve e mployee performance and policy issues. EQUITY WINDOWS & SIDING, INC., Fresno, CA. Leading supplier of windows, doors [C onstruction Industry]

June 2007 - March 2009 Operations Manager * Managed and directed operations for New Construction, Residential and Commerc ial divisions. * Analyzed company operations and executed action plans increasing efficiency b y 60%. * Planned and developed company vision, business strategy, policy and procedure s for handling future growth. * Ensured staff understood their role, were held accountable and rewarded by th eir job performance. * As Knowledge Management officer: collected, managed and shared tacit knowledg e. * As Human Resources top executive conducted hiring, training, developing and f iring of employees. PRUDENTIAL OVERALL SUPPLY. www.pos-clean.com [Uniform Rental Industry] General Manager, Fresno, CA ( 2004- 2007) Sales & Service Manager, Commerce, CA (2003-2004) Human Resources Department, Irvine, CA (2000-2003) * Human Resources Representative * Management Training Program Coordinator Management Trainee (1999-2000) General Manager * Directed team of 90 people across sales, customer service, production and the front office. * Oversaw operations and strategic planning for the Fresno and two satellite of fices, a $5-6 million operating budget, various department budgets, and all P ha ndled scheduling, customer service issues, service evaluations, and onsite sales results. Sales & Service Manager * Managed assigned district with 8-15 routes and up to 300 customers. * Delivered sales growth and loss reduction results; communicated results to se nior management. * Supervised drivers; hired, trained, and motivated team to increase customer r enewals to 85% * Facilitated business administration, including human resources paperwork, A/R , and order processing. * Produced 95% customer retention rate by using customer service management (CR M). * Increased revenue to 110%, customer visitations to 95%, and lowered A/R to 2. 3%. Human Resources Representative * Served as generalist for 1,500 employees across 33 offices in 7 states. * Administered employee relations, interviewing, recruitment, regulation compli ance, training, investigations, benefits, compensation, and manager trainee prog ram management. * Launched a new $5 million Workers' Compensation Program for California and Ar izona; closed 85% of new claims by collaborating with PTA, general managers, and employees. Management Training Program Coordinator * Ran the management training program across 33 locations, 7 states. * Developed and implemented marketing campaigns to successfully achieve company goals. * Recruited record-breaking number of key talent to join the management team. Management Trainee * Gained experience in operations, customer service, and sales.

* Demonstrated to company management ability to produce results and excel in sh ort time frame. * Promoted from the 12-month program in less than 5 months for exceptional spir it and determination. BONNEVILLE INC/KZLA RADIO, Hollywood, CA [Radio Industry] Account Executive 1998 CHANCELLOR MEDIA/KBIG RADIO, Glendale, CA Assistant Marketing Director 1997 GREATER MEDIA/KRLA-KLSX RADIO, Los Angeles, CA Assistant Promotions Director 1993-1996 FRESNO POLICE DEPARTMENT. Dec 2009 - Present Police Chaplain HUMAN RESOURCES ASSOCIATION OF CENTRAL CALIFORNIA, Diversity Director 2011 SOCIETY OF HUMAN RESOURCES MANAGEMENT, Current Member