SUZANNE DICKSON 585-281-4398 sda7c2ba@westpost.

net MANAGEMENT Logistics ~ Transportation ~ Warehousing ~ Analytics ~ Supply Chain Accomplished Logistics professional with 14 years of proven success in planning, implementing, and controlling the efficient, effective forward and reverse flow and storage of goods and services between the point of origin and the point of consumption. This included directing a key inventory project that improved produ ct flow by 40%, reduced inventory shrinkage by 25% and discrepancies by 78% at B SH Home Appliances Corporation. Seasoned Project Manager and efficiency expert that fostered logistics network c hanges in operations and saved Eastman Kodak $2.4 Million in inventory reduction and $1 Million in transportation costs. Motivational leader and hands-on team contributor that manages multiple projects and individuals simultaneously in a fast-paced, time sensitive environment. Ef fective communicator that trains, develops, and works with diverse individuals a t every level, and develops trusting relationships through integrity and profess ional character. Core competencies include: Measures & Continual Improvement - Analytical Control of KPI's - Contract Negot iations - Policy and Procedures Development - Complaint Investigations - Change Management - Equipment and Third-Party Carriers - Logistics & Operations - Proje ct Management - Transportation & Warehousing - Strategic Goals Setting - Cost R eduction - Global Shipping Regulations Safety Systems - Budget Control PROFESSIONAL EXPERIENCE BSH HOME APPLIANCES CORPORATION, Huntington Beach, California 2006 - Present Regional Logistics Network Supervisor * Create, stabilize, and enhance new warehousing and transportation networks. - Coordinate and create logistics' processes to ensure customer satisfaction - Analyze customer's warehouse & transportation flows to evaluate dynamic oppor tunities, which include identifying possible partners, formulating RFP's, and an alyzing and evaluating bidders. - Direct investigations to verify and resolve customer or shipper complaints. - Write and negotiate logistics contracts including transportation, 3PL warehou se, and scrapping. * Oversee and motivate staff handling process and project management, transporta tion and analysis. * Assess current processes and systems to identify needs, gaps, and opportunitie s for improvement. *Provide process management for logistics topics, allocating and managing staff resources according to changing needs. - Monitor the quality, cost and efficiency of the movement of goods. - Analyze logistical problems and produce new solutions * Collaborate with Sales, IT, Operations, Marketing and Order Management teams; present current state of operations, developing projects to align with strategy. PROFESSIONAL EXPERIENCE EASTMAN KODAK COMPANY, Rochester, New York 1996 - 2006

Export Lane Manager (2005 - 2006) Transaction Support- International Customer Service (1999 - 2004) Worldwide Acquired Product Client Representative (1997 - 1999) Transportation Coordinator, Graphics Division (1996 - 1997) * Implemented lean logistics enhancements to improve internal Kodak processes, t hrough effective demand placement, operations processes, transportation requirem ents, and receiving procedures. * Created original supply networks to sustain new business channels and improve existing systems in response to changes in material sources, and new government regulations including import and export customs requirements. * Coordinated with manufacturing division to reduce export replenishment invento ries by adopting single-echelon cross docking via regional and 3PL distribution centers. * Managed and developed inter-modal services including, truck, air, ocean, and r ail. - Oversaw customer service in all product lines for Europe, Asia and Latin Amer ica. * Streamlined shipping processes and eliminated discrepancies in supply chain sy stems. EDUCATION KAPLAN UNIVERSITY, Fort Lauderdale, Florida Bachelor of Science Management ~ Logistics Major GPA 4.0 * Golden Key Honor Society Associates Degree of Applied Science in Information Technology ~ GPA 3.98 * Epsilon Delta Pi CERTIFICATIONS & AWARDS * Six Sigma Management Black Belt, 07/2006 - Leadership Certified - Lean - Hazma t Certified- 5 Whys - Quality Management - DMAIC Methodology - Employee of the Y ear - 1996 - Pareto - Executive Pool Selection - BSH 2009 - Kaizen * Selected into Executive Pool at BSH in 2009, which is comprised of highly moti vated achievers who show potential for further career steps, based on extraordin ary commitment and performance. TECHNOLOGY * SAP R/3 - 13 years experience in- Sales & Distribution & IT Batch control * Microsoft Office XP Suite with Advanced use of Excel, Word, PowerPoint, MapPoi nt and Outlook - Intermediate: MS Project, Visio, Access, MapPoint * Intermediate use of various photographic and web design software - ie: Dreamwe aver, Picasa, MS Frontpage