Robert J Harrigan 3100 Market Street Redding, CA 96001 (530) 262-3133 rh119bbae@westpost.

net Career Objective To obtain a challenging position as a Tech Support/Network Engineer that will us e my skills and experience to enhance and expand Computer and Information Techno logies for the business, employees and customers in the most cost effective mann er. To go above and beyond expectations and create a higher level of expectation in supporting the customer, the business goals and objectives of the business a nd their clients. Skills I have over 20 years in the Computer Tech Support and Networking environment, an expert in Windows 200x systems to Vista, network design and engineering, servic ing numerous industries including government, finance, manufacturing, consulting , medical and internet. Specialist and expert in LAN/WAN Networking systems. Exp ert in Window Networking systems, servers and desktops. Able to install, configu re and repair multiple Cisco, Novell and Windows systems, servers and workstatio ns. Technical Skills Operating Systems - Windows 3.x to Windows 7. Web Services - Apache, Php, MySql. Network Hardware - Cisco Routers, switches and firewalls. Applications - Windows Office, Access, Excel, Word, Visio, Front Page. Documentation - Network Drawings, Web Site Documentation. Web Dedsign Software - Dreamweaver. Shasta.om - ISP Redding Ca, 96002 January 2009 - October 2010 Technical Support Specialist Primary Achievements * Credited by Andy Main as the major reason Shasta.com being selected Business of the Year 2009 by providing exceptional customer care and support. * Implemented policy of returning all tech support calls, whether resolved or no t, on the next business day or sooner. Goals set to first 3 ring phone answering . * Became an expert at Virus Detection and Removal with over 99+% success rate wi thout OS Reload * Extensive support for DSL, Dial up and wireless setup, configuration and suppo rt. * Supported users with none to extensive computer knowledge to connect to the i nternet, set up email accounts and browse the Internet. * Took charge of all problems form the start to the end of the resultion to the customer satisfaction ShastaQA - Software Testing and Quality Assurance Redding, CA 96001 May 2004 - May 2005, May 2007 - May 2008 Network Engineer Primary Achievements * Designed and implemented network redesign to support growing needs of the comp any. * Installed and implemented Web servers, database servers, email services, appli cation servers and Windows ADS to support company and client applications. * Installed and configured Linux/Asterisk based PBX/VoIP System.

* Documented future plans and directions of the changes needed to support future growth plans of the company. * Support all engineers for their projects, solving all issues needed. * Modified, added to, enhanced and updated company web site. Software Quality Assurance Engineer * Tested Web Based, Client Based and PDA applications for completeness of applic ations, ease of use and quality of application in industries including, military , biomedical, search engines and web extensions/plug-ins. Wrote test cases for a pplications and ran test cases. Del-Taco - Mexican Fast Food Redding, CA 96001 June 2003 - April 2004 Drive-Thru Cashier High Volume Cash management, order taking, customer relations Discovery Call Center Solutions, Inc. - Home Refinance Reseller Sacramento CA 95834 August 2002 May 2003 Telemarketer Cold call homeowners to obtain information about their current mortgages. Set Ap pointments. California Federal Bank (Sold) - Finance West Sacramento, CA 95605 December 1998 - June 2001 Senior Network Engineer Primary Achievements * Created Computer Telephony Integrated Network System, including PBX, IVR, rout ers, switches and firewalls. * Senior CTI Design Engineer for the CalFed Phone Bank Replacement Project, usin g MCI, CISCO/GeoTel, Compaq and Windows NT. This position required that I partic ipate in the RFP process, evaluating companies and products based upon the techn ical requirements of the project. Project included all documentation, Call Flow, Visio Drawings, Router, switch, server, firewall configurations, floor space an d rack configurations. * Set up Numerous typical Branch offices, stand alone ATM, Regional Offices and Macs (Moves, Adds, Changes). Define requirements for new Frame Relay services. W rite Router and Switch Configurations for over 400 offices. Defined documentatio n standards. Esker-Porter - ITS Consultancy Sacramento, CA 95864 June 1998 November 1998 Network Consultant Primary Achievements * Redesigned MS Access Database system for use in Frame Relay Upgrade. * Trained team on Network Infrastructure and use of Frame Relay. * Converted over 300 sites from SNA dedicated systems to Frame Relay. Frame Relay Installation Specialist. * Worked with the networking group to convert the Health And Welfare Data Center from Dedicated SNA links to Frame Relay. * Worked with contractors in setting up circuits, CSU/DSU and Routers. Aspect Telecommunications. Inc. - IVR, Call Center and VoIP Systems San Jose CA 95831 September 1996 February 1998 Network Engineer/Administrator Primary Achievements * Saved Aspect 50K by redesigning computer room, equipment racks and server farm

using Visio. * Saved Aspect 100k year in national and international telephone calls by rerout ing email services using Frame Relay. * Saved Aspect over 1 Million in down time, lost productivity and user frustrati on by installing reliable based system with Raid 5 disk and tape backup/restore systems. Senior Network Engineer * Responsible for the redesigning for the Local Area Network and Wide Area Netwo rk using Frame Relay, Cisco Routers, CDDI/FDDI, Server based systems, switches a nd hubs. Summary 1992 1996 Senior Network Engineer - Medical Industry 1990 1991 Field Service Technician - Consulting Industry 1986 1989 Novell Network Administrator - Computer Manufacturing Industry 1984 1986 Novell Network Administrator - Financial Industry