***Collin R. Hickerson 3420 Venson, Bartlett, Tennessee 38135 Home 901-372-6294 Cell 901-331-2873 e-mail ch11ae90c@westpost.

net Strong interpersonal and communication skills Strong leadership experience Strong decision making and analytical skills Strong Human resources: Interviewing, hiring, orientations, training, performan ce evaluations, disciplinary reviews, EEOC, OSHA, ADA, ADEA, FLSA, FMLA, workers compensation, and HRIS. Extensive computer systems experience Ability to work independently, self starter I am proficient with the following software programs: Microsoft Excel, Word, A ccess, Outlook, and Powerpoint I have accumulated over 21 hours of Real Estate Appraisal courses at the Univer sity of Memphis Basic Spanish Career Highlights October 2002 to Present ting Corporation Memphis Housing Authority ing Inspector, MHA 700 Adams Street Memphis, Tennessee 38112 Quadel Consul Job Title: Hous

Inspects properties for compliance with Housing and Urban Development (HUD) Hou sing Quality Standards (HQS); Inspects properties for compliance with applicable local building codes and zon ing ordinances that have been added to the HQS requirements by the Memphis Housi ng Authority and approved for inclusion by HUD; Assesses Housing Quality Standards, determines who is responsible for correctio n, and establishes deadlines for completion of work. Completes inspection reports and related documentation; Documents efforts to bring properties into compliance and conducts follow-up in spections to ensure that work is completed; Testifies and presents evidence in administrative hearings and court proceeding s if called on. Assures all inspections are scheduled, performed, and documented in a timely ma nner; Provides information to other City agencies and departments when needed; Demonstrates continuous effort to improve operations, decrease turnaround times , streamline work processes, and work cooperatively and jointly to provide quali ty customer service. August 2002 to October 2002 Transportation S afety Administration Memphis International Airport Job Title: Secu rity Screener Perform a variety of duties related to providing security and protection of air travelers, airports and aircraft. Responsible for identifying dangerous objects in baggage, cargo and/or on passe ngers; and preventing those objects from being transported onto aircraft. Perform various tasks such as: wanding, pat down searches, operation of x-ray m achines, and screening and ticket review using electronic and imaging equipment. Perform these duties in a courteous and professional manner.

Continuously and effectively interact with the public, giving directions and re sponding to inquiries in a reasonable tone and manner. Maintain focus and awareness within an environment containing numerous distract ions, people, and noise. Work within a stressful environment, which includes noise from alarms, machiner y, and people, distractions, time pressure, disruptive and angry passengers, and the requirement to identify and locate potentially life-threatening devices and devices intended on creating massive destruction. Make effective decisions in both crisis and routine situations.

Other Job History: January 2000 to July 2002 Walgreens Drug Store 3489 Ramil Rd. Job title: Assistant Ma nager Memphis, Tennessee 38128 Supervisor - Diane Abbott Assisted in daily operations of the business which included sales, purchasing, inventory control, loss prevention, hiring, staff development, customer service, and cash auditing. Directly supervised a staff of 15 to 30 employees Human resources: Interviewing, hiring, orientations, training, performance eval uations, disciplinary reviews, employee complaints, and scheduling of ho urly employees. Profit and Loss forecasting, analysis, and control. Management development: Determining training needs, development of training pr ograms and presentation. Physical Plant: Equipment maintenance and work orders. November 1998 to January 2000Bluff City Office Products 1679 N. Shelby Oaks Dr. Job title: Assistant Operatio ns Manager and Sales Rep. Memphis, Tennessee 38134 Supervisor- Carolyn Owen Assisted in daily operations of business including sales, purchasing, inventory control, computer maintenance, P&L forecasting and analysis, vendor relationshi ps, billing, collections, marketing, employee training and performance evaluati ons, and strategic planning. Helped develop company web site and Internet presence using HTML design experi ence. Also served as web site ordering instructor, teaching our customers how to properly order and use the web site features. Served, as an outside sales representative and account manager assisting custom ers with product needs analysis, product set up and installation, and ongoing tr aining. March 1997 - November 1998Memphis Zoo 2000 Prentiss Place Job title: Aquarist Memphis, Tennessee 38112 Supervisor- Charles Beck, Curator of Aquarium 901-276-9453 Maintained health and viability of an extensive fish collection in the aquarium of the Memphis Zoo.

Helped build the collection of species through selective breeding programs, sur vival programs and field collections of native species. Developed and presented community educational programs aprox. 20-30 minutes lon g. Programs were presented each afternoon during the summer season. August 1995 -March 1997United Church Directories Job title

:Photographer PO Box 507 Gallion, Ohio 44833 Supervisor- John Welker, region photographer director (Company was sold to LifeTouch Church Directories in 1997) Photographed family portraits for church directories. Responsibilities included studio set up, technical set up, posing techniques, actual shooting of portrait s and record keeping. October 1995 - October 1998The Commercial Appeal 495 Union Ave. Job title: Free lan ce Photographer Memphis, Tennessee 38103 901-529-2211 Supervisor- Michael McMullen, assignment editor Photographed assignments as needed for photo desk. Responsibilities included sh ooting the assignment, film developing, caption writing, scanning, and archiving photographs for use in the newspaper. Extensive use of Macintosh computer systems and scanning hardware. October 1988 - August 1995 Rentronics Rent to Own (REMCO) 3265 Austin Peay Hwy. Job title: Assistant manage r, collections manager, Store manager Memphis, Tennessee 38128 Supervisor- Frank Zingale (Company was sold in 1995) Responsible for daily operations of business including ordering merchandise, sa les, organizing delivery routes, P & L forecasting and analysis, and strategic p lanning. Hired, and trained all new employees. Performed training needs evaluations and gave performance reviews. Helped to establish an efficient collections program working with contract soft ware programmers. Customized POP software July 1984 - September 1988 The Animal Kingdom 5724-D Stage Rd. Job title: Owner / Op erator Bartlett, Tennessee 38134 (closed business in 1988) Opened a full line pet shop. Responsibilities included all areas of operation i ncluding: vendor establishment, figuring product mix and ordering procedures, em ployee relations, scheduling, book keeping, advertising, and training. I wrote all training materials including employee handbooks, customer service o utlines, company mission statements, and operating procedures. January 1978- June 1984 Century Management ( McDonalds ) 5645 Murray Rd. Job title: Manager - Trai ning Manager Memphis, Tennessee 38119 901-767-9330 Supervisor- Chris Graves, area supervisor Began work with McDonalds in 1978 while attending classes at Memphis State Unive

rsity. Promoted to assistant manager in 1979, manager in 1981, and training manager in 1982. Left McDonalds in 1984 to open my own business. Responsibilities included: Human resources: Interviewing, hiring, orientations, training, performance eval uations, disciplinary reviews, employee complaints, and scheduling of ho urly and salaried employees. Inventory control: determining build to levels, ordering, delivery, check in, a nd inventory accounting. Profit and Loss forecasting, analysis, and control. Management development: Determining training needs, development of training pr ograms and presentation of same EEOC and OSHA compliance. Physical Plant: Equipment maintenance and work orders.