Alicia M. Littlejohn 7201 W. Tuckey Ln. Glendale, AZ 85303 623-243-3462 al11ba70c@westpost.

net

Desired Salary: $ 36,000 per year OBJECTIVE I am seeking a full-time administravive or dispatching position. Skilled at work ing in both a team environment and individually with minimal supervision, crosstraining, multi-tasking, problem solving, inventory management, fast paced envir onment, detail oriented, a very focused and organized individual with an outgoin g personality, and great communication skills. I offer extensive dispatch and cu stomer service experience in various industry types. SKILLS Typing - 50 wpm Data Entry - 12,500 ksph Windows 95, 98, NT, XP, and 07 Macintosh OS 7.5, 8.1, 9.0 MS Office - Excel, Word, PowerPoint, Outlook Internet Explorer Various Data Base systems ( listed with company ) EXPERIENCE 10/2005 - 11/2010 Supreme Oil / Sunburst Transportation Phoenix, AZ Dispatcher ( PDS; MS Word; Excel; Outlook; Internet Explorer ) Fuel distribution facility. Received calls from individual gas stations needing to order fuel. I handled the order from the original phone call from station, en tered the order in the system, printed out a dispatch ticket, called various fue l delivery carriers to find the first available truck, either faxed the dispatch ticket to the carrier or gave them the information verbally over the phone. I a lso followed up on the orders with the carriers to make sure they were on time, and that the correct product was loaded. Dealt with escalated calls from station s that ran out of fuel if the driver was late, dealt with drivers to resolve loa ding issues at the loading terminal, also spoke with suppliers of the fuel if th ere was an outage at the loading terminal. I was also responsible for inventory managing 25 branded stations that we had a contract with. Handled safety issues such as a fuel spill at the station, the delivery not completely fitting at the station, upset station managers that refuse the delivery, drivers loading the wr ong product at the terminal, drivers that drop the fuel in the wrong tank (such as dropping unleaded fuel into the premium fuel tank), resolving driver problems with terminal managers if they are violating terminal procedures, helping drive rs with loading problems such as doming out their truck (over filling a compartm ent). Watched market reports received from management to make sure the customer received their fuel at the lowest price. On average I dispatched 40-70 orders a day, depending on market conditions. I was also responsible for contacting the s uppliers of the fuel to authorize new carriers on our accounts at all of the ter

minals; which was about 20 to 25 terminals in both California and Arizona, along with clearing individual drivers if the particular supplier required that, and mapquesting new stations to different terminals to calculate the freight mileage to ensure the customer received the lowest freight. 3/2004 - 10/2005 Shiya-Strephans Contracting Co. Phoenix, AZ Human Resource Coordinator ( Promation; MS Word; Excel; Outlook; Internet Explorer ) Process in-house payroll for a staff of 200. Process payroll taxes, retro paymen ts, payroll deductions, manual checks. Process personnel action forms - pay rate change, address change, job title change, set up direct deposit for employees. Process employee benefits, new hire orientation, update employee records, track and update employees time off. Help out with A/P when needed; process invoices f or payment, data entry, batching, job cost coding, bi-weekly check runs, reconci le credit card and fuel card statements; record and file pre-lien notices, conta ct vendors to get lien waivers signed before sending out payments, vendor accoun t maintenance, and filing. 8/2000 - 3/2004 AAA of Arizona Phoenix, AZ Dispatcher/Customer Service Rep. ( D2000; MS Word; Excel; Outlook; Internet Explorer ) Emergency road service call center. Received incoming calls and dispatched tow t rucks out to disabled vehicles to assist members throughout the state of Arizona . Also handled back-up supervisor calls, from station managers; upset customers; and tow truck drivers, when we were understaffed or calls in que were to high. 8/2002 - 4/2003 Accounting Quest Phoenix, AZ Payroll Clerk ( CSS Reporter; CSS HRizon; MS Word; Excel; Outlook; Internet Explorer ) Processed outsourced multi state payroll through ADP for 800 employees, processe d payroll taxes, retro payments, payroll deductions, manual checks. Processed pe rsonnel action forms - pay rate change, address change, job title change, set up direct deposit for employees. 6/2001 - 8/2002 Southwest Storage and Distribution Phoenix, AZ HR Assistant/Accounting Assistant ( Report Smith; Gold Suite 2; Maves; MS Word; Excel; Outlook; Internet Explorer ) Processed outsourced payroll through DHR for 95 employees. Human resource assist ant; processed employee benefits, new hire orientation, updated employee records , tracked and updated employees time off. Processed invoices for payment, data e ntry, batching, job coding, weekly check runs, accounts receivable, payment post ing, customer billing, customer account maintenance, filing, bank reconciliation , month end closing. 7/2000 - 3/2001 Zila Pharmaceuticals Phoenix, AZ Accounts Payable Clerk/Administrative Assistant ( Macola; MS Word; Excel; Outlook; Internet Explorer ) Processed invoices for payment, data entry, batching, job coding, bi-monthly che ck runs. Month end closing, bank reconciliation. Assisted controller with financ ial reports. Inventory transfers and reconciliation. Processed administrative pe rsonnel expense reports, processed sales reps commission reports. Administrative assistant to accounting department manager. 7/1999 - 7/2000 Sterling Wood Products Phoenix, AZ Accounts Receivable/Logistics Coordinator ( Titan; MS Word; Excel; Eudora Pro Email; Internet Explorer ) Inventory transfers and reconciliation. Processed administrative personnel expen se reports, processed sales reps commission reports. Posted customer payments, c ustomer account maintenance, filing, customer billing, issued credit memos. Traf

fic scheduling for deliveries. EDUCATION Glendale Community College - Glendale, AZ Some College Coursework Completed, 1998 through 2000. Minor - psychology & couns eling. Shadow Mountain High School - Phoenix, AZ June 1994 Graduate REFERENCES *Will be supplied upon request*