Steve Phillips, 37 Keenan Lane, Southampton P.A.

18966 Cell: 410-491-7492 * Home: 215-504-1372 Professional Experience: Director of Sales and Marketing for Krieghoff International ( 12/04 12/10 ) Beg inning in early 2005 to date I have written over 60 million dollars in new gun s ales sold exclusively through authorized dealers. As Director of Sales, I was re sponsible for and the first point of contact for the Krieghoff dealer network an d a liaison to the factory in Germany. Reviewed, approved or declined new reques ts for authorized Krieghoff dealerships. I provided estimated U.S. production un it information to the factory prior to beginning of each year based on trends an d historical data. I collected and processed the dealer annual orders and mainta ined Krieghoffs component inventory for barrels and stock sets. In addition, I s et retail and custom gun price points, created printed and electronic advertisem ents, marketing materials along with catalog creation and editing. I also design ed custom and production engraving patterns with many of them shown in the curre nt Competition Shotgun catalog. I approved all marketing materials for both prin t and electronic material. President of Chesapeake Fine Guns LLC. (4/03 12/04) Created my own business and website in mid-2003. During 2004 I achieved $260,000 in revenue as a dealer sel ling Perazzi, Krieghoff, Kolar and Beretta shotguns through my internet site and direct sales. Citigroup Director Information Technology (3/02 3/03) Information technology co ntract and vendor management. Responsible for information technology contract ne gotiations, legal and corporate compliance, execution as well as monitor vendor performance. Served as the primary interface for corporate technology contracts in all matters with vendors and the internal legal section. Monitored vendor and contract performance, including timely delivery and acceptance of deliverables, tracking warranty obligations, assuring continued compliance with all contract requirements, applicable law and regulation. Served as the primary interface wi th the corporate legal department. Managed the Approved Vendor List and insured that IT business units, Procurement and Marketing utilized vendors from this ex tensive list. Reported to the Chief Information Officer and severed on numerous corporate committees. Lead and managed the work of others. Citigroup Senior Project Manager, Information Technology (3/99 3/02) Successes included an imaging project to convert 500,000 existing mortgage loan paper docu ments and new loans to electronic media. The solution was implemented within a m ulti-campus, multi-platform environment. Also included a successful internationa l conversion and rollout of a proprietary loan origination system through the U. S., Mexico and Puerto Rico. This effort required management of 75 people in seve ral locations. Analyzed the needs of departments and established priorities for feasibility studies, systems design and implementation for development of new an d/or modify the company's information processing systems. Managed a group of exe mpt and nonexempt employees, and consultants. Baltimore Gas Electric Company, Baltimore, Maryland. 30 years Supervisor, Investigations, Customer Relations Managed a group of 30 highly trained investigators tasked at resolving complex m anagement, Public Service Commission and customer inquiries. Duties included all phases of customer satisfaction, coaching and counseling employees, monthly per formance statistics, employee proficiencies reviews, corrective actions, develop ing team members, formal quality observations, call center answering service and diversity management.

Quality Control Supervisor, Resource Control Supervisor, Customer Relations Call Center Major duties included: Managed resources to achieve daily monthly answering se rvice goals. Coordinated staffing and work schedules. Coordinated on-call stand -by rosters along with vacation policies and selection process. Allocated overti me as required. Managed call center activities during normal and adverse weather conditions. Coordinated responses to answering service, manpower forecasting, d aily monthly telephone traffic In-Service reports.

Work Related Capabilities Strategic thinker with the ability to offer sound business judgment Proficient in conducting analysis of business requirements and project objectiv es Creative in the implementation and development of new processes and/or business solutions Effectively able to interface with senior management, end-user organization and service providers

Skill sets Strong interpersonal and people skills. ability to make consistent quality decisions. team building and relationship management skills. self-motivated and able to work independently. meet deadlines and establish objectives. strong marketing and sales skills. Excellent verbal and written communication skills.