204 E. PURDOM AVE a ALVARADO, TEXAS 76009 PHONE MOBILE: 817-988-6798 a E-MAIL pc11eae0c@westpost.net WWW.LINKEDIN.

COM/PUB/PATTI-COLLARD/13/655/765 PATTI COLLARD A mature motivated Administrative Office Team Lead with extensive experience in the fast-paced, rapidly changing and expanding health insurance industry. Recog nized and awarded for implementing new policy increasing employeeas productivity and growth. Emphasis with disability claims, life insurance, overpayment/collec tions specialist, senior clerical assistant and numerous administrative function s. CORE PROFESSIONAL STRENGTHS Team Professional for 25 years possesses all the Leadership, Team Building and Customer Service skills in the Life and Disability Claims Processing area. I am very Proficient and Detail Oriented. Was responsible for increasing production w ith accurate high quality work. Superior telephone etiquette, problem solving, a nd exceptional follow up skills. Proficient in Microsoft Word, Excel, familiar p lus with Power point, with Mechanical abilities (copiers, scanners & Faxes), I h ave Organizational and Analytical skills, clerical skills, employee motivation, time management skills, property management, Netris/MLS. PROFESSIONAL EXPERIENCE 10/2009 a" 10/2010 Gillin Realty Front Desk Receptionist/Assistant (R) Answer telephone, record and deliver messages, communicate with owners, tena nts, lenders and IT Techs, updates files, fax, scan correspondence, enter very d etailed information in all Realty Systems, update quarterly and yearly reports, rent cards, collect monthly rent, write receipts, handle keys, responsible for deposits and rent payments, run errands, write up work orders, etc. (R) 5/2009 a" 9/2009 Job searching 5/2007 - 5/2009 Sabbatical Caregiver (R) I was needed to be a caregiver for a beloved sister who had a terminal illne ss. 6/2004 - 5/2007 Owned a successful business in the transportation and logistics industry. 8/2003 - 6/2004 AFLAC Independent/General Agent (R) Market and Service the sale of Supplemental Insurance 1998 - 2003 AETNA Administrative Support/Office Services Team Lead (R) Cut cost by consistently analyzing, managing supplies and equipment for all departments by coordinating all transactions with outside vendors and suppliers. (R) Saved company money and productivity time by repairing fax, copy and microfi lm equipment. (R) Developed weekly, monthly and quarterly reports to manage the volume of dail y incoming faxes and mail. (R) Closely worked with management with recommendation of hiring new personnel, disciplinary actions and the promotion advancement of staff. (R) Analyzed complex issues within Office Services and executed resolution in a timely manner. 1981 - 1998 AETNA Disability claims processor (R) Reviewed, processed, and provided Customer Service for Short Term, Long Term , Permanent & Total Disability claims. Life Insurance Claim Processor (R) Reviewed, processed, and provided Customer Service for Group Term, Supplemen tal Term, Dismemberment, Dependent Life, Accidental Life, Premium Waivers and Su

rvivor Income Benefits. Overpayment/Collections Specialist (R) Reviewed, collected, provided Customer Service for Medical, Dental and Disab ility claims (R) Coordinated hospital audits, Fraud Investigation reviews 1978 - 1981 AETNA Senior Clerical Assistant/Senior Microfilm Operator (R) Pulled, filed, searched for Life and Accidental Death files for Quality Audi t, and assisted Dental Consultant (R) Filmed, processed and edited microfilm documents and tapes EDUCATION 1969 - 1973 Trimble Tech High School Fort Worth, Texas High school diploma 2003 - 2004 License2Go On-Line Sales School Fort Worth, Texas General agents license AWARDS RECEIVED Certificate of Excellence Performance of Work and Ethics. Several aPathfindera and aTop Performera awards received for outstanding individual and team performa nce as well as many performance bonuses.