JUDY MARC Professional Sales and Customer Service Representative SUMMARY: ======== A self-motivated and results-driven Sales and

Customer Service Representative, who consistently meets and exceeds organizational goals. An articulate and persuasive communicator able to establish rapport and inspire customer trust. A creative problem-solver equally at ease working independently or in groups. EXPERIENCE: =========== Sales/Customer Service Representative, 2002-2011 AD Industries, Inc. North Hollywood, CA Provided customer and sales services to new and established customersa"offering a wide range of customized ring binders and other information packaging products, for a promotional premiums and advertising specialty manufacturer. Worked directly with senior management, outside sales force, and manufacturing department personnel. Consistently achieved and exceeded revenue expectations. Responsibilities included: * Identifying customer needs and helping to select appropriate products, materials, and design applications. * Taking customers from initial contact through delivery up-selling products, quoting price, creating and maintaining detailed work orders, troubleshooting, and dispelling any customer concerns during the process. Account Manager/Customer Service Representative, 1999-2001 AAA Glass, Inc. Los Angeles, CA Increased and maintained a client base of hundreds of corporate customers for this logo-imprinted glassware design company. Simultaneously, coordinated multiple client accounts with difficult time constraints. Responsibilities included: * * * * * Setting up accounts Assisting in development of design concepts and artwork Providing price quotes and cost-effective alternatives Coordinating manufacturing Ensuring quality and timely delivery

Customer Service Representative/ Sales, 1996-1998 Robert Kaufman Company, Inc.

Los Angeles, CA Opened and managed new customer accounts and sold fabric to business clients (e.g., specialized manufacturing firms and fabric store chains. Served as customer liaison from sale through final delivery. Also promoted additional sales by assisting showroom customers. Reviewed, resolved issues, and approved incoming orders. Customer Service Manager, 1992-1995 AerChem, Inc. Buffalo Grove, IL Started as general office support, quickly earned the confidence of management, and advanced to customer service. Subsequent advancements included serving the large industrial clients of this chemical distribution firm and managing key sales processes to deliver quality service in a highly competitive market. Responsibilities included: Processing and revising all customer orders, including preparation of technical forms, OSHA compliance certificates, and other safety and industry requirements; resolving outstanding issues with appropriate management and expediting necessary correspondence. EDUCATION ========= Southern Illinois University, Carbondale, IL REFERENCES ========== References Available on Request SKILLS ====== Microsoft Office Tools, Customer Communications, Time Management, Self Motivated KEYWORDS ======== Customer Service, Customer Support, Service Representative, Inside Sales,