Carol Revall 10 Chestnut Hill Road, West Hartford, CT 06107 Home (860) 206-7306 cr11f7bca@westpost.

net Cell (860) 538-6519 As ls ce as I look to further my career I am looking to consolidate my knowledge and skil into a position with growth potential I have plenty of Cash handling experien and a proven track record in customer service and supervisory skills as well human resource back ground

EXPERIENCE 2003 - 2011 The Hartford Customer Care Escalated Call specialist 2007 - 2011 Research and resolve customer issues on escalated calls and determine proper res olution. Provide follow-up training and recommendations to customer service rep resentatives on each escalated situation. Overflow call handler in two other di visions. File nonstandard financial responsibility with the state's department of insurance. Customer base included external customer and local agents. Customer Service Representative 2003 - 2007 Front line underwriter, Licensed in Property and Casualty insurance Responded to calls with complex issues with enrollment, claims, or billing. Foll ow-up on customer inquiries not immediately resolved. Contribute to monthly new sletter, and Team activities organizer. Recognitions: Regularly exceeds matrix requirements, Received recognitions for performance and quality. 2010 - Current Macy's Part time retail sales associate: Exceeding on opening of credit products to clients and meeting sales goals. 2010 U.S Department of Census Census Enumerator Conducted interviews with residents in assigned areas. Assessed quality control levels on selected addresses, determined which samples passed or failed, and mai ntained records for quality control verification. 1991 - 2002 The Home Depot Service Sales Specialist/Trainer/Human Resource Assistant/Vault Supervisor/Head Cashier Design sales associate: generating average sales of $50,000 a month. Head Cashier/Vault Supervisor; Supervised and scheduled twenty Associates, order ed daily supply of cash, counted incoming cash and deposited, posting night and mail deposits and handled overages and shortages. Administrative assistant: Handling, benefits, new hires info, and employee sched uling. Coordinated storewide and external events (Blood drives, Kids workshops, Vendor days and Job fairs) Building Better Health Coordinator ;( weight loss clinic, stop smoking drives, a nd monthly health activities.) 1989- 1991 Follet College Stores Store Merchandise Manager Responsibilities included: ordering merchandise, the hiring, firing and supervis ion of associates, meeting sales plans and sales incentives, the opening and clo sing of store and all cash handling and banking procedures. EDUCATION

Syracuse University, Interior Architecture, 1987 Dean College, Associate in Interior Merchandising, 1984 COMPUTER SKILLS Microsoft Office Suite (Word, Excel, etc.), IEX, CMS, and IDARS