SHELTON E. BAILEY, JR. 4906 Miller Drive, Durham, North Carolina 27704 * 919 523-3811 * sbe440dc@westpo st.

net EXECUTIVE PROFILE SENIOR OPERATIONS * CHIEF INFORMATION OFFICER * CHANGE AGENT Creative, visionary, energetic, and adaptive executive possessing keen business acumen and exceptional communication skills positioned to deliver leadership exc ellence. Respected Global 500 leader and business performance consultant acknowl edged for improving profitability, delivering operational efficiency, recruiting and developing highly motivated and inspired teams, and driving cultural change . Highly analytical, solutions-oriented entrepreneur with a systems approach to strategic and financial planning, operations and systems management, and organiz ational development. Experienced and award winning leader in the design, impleme ntation, and operational management of integrated high performance business proc ess and information technology management systems that promote growth, facilitat e operational excellence and improve quality metrics. Senior program office and portfolio management executive with demonstrated successes in implementation of major corporate initiatives. CORE COMPETENCIES * Strategic Planning * Operational Performance * Team Building * Organizational Development * Analysis & Problem Solving * Management Informa tion * Process Re-engineering * Leadership Training * Portfolio/Program Management * Risk Management * Negotiation/Influencing * Relationship Building EDUCATIONAL SUMMARY Master of Health Services Administration - Strayer University, Raleigh, NC Master of Business Administration - Wake Forest University, Winston-Salem, NC Bachelor of Science Business Administration - East Carolina University, Greenvil le, NC PROFESSIONAL SUMMARY BELL SENIOR LIVING Durham, NC Business Office Manager 2009- 2010 Directed daily administrative operations and financial preparation/analysis/repo rting, including HR, vendor management, A/P and A/R of newly opened 115 unit Ind ependent and/Assisted Living community to comply with federal, state, and local regulations and quality standards. * Achieved 97% performance excellence score on first annual corporate standards assessment after only 6 months operations. RE/MAX WINNING EDGE Durham, NC REALTOR/Broker 2004 - 2009 Served as Residential real estate marketing and sales advisor. Earned designatio ns as Senior Housing Specialist (SHS), Quality Services Certified (QSC), Graduat e REALTOR Institute (GRI). Certified Home Staging professional. * $18M sales volume, 62 transactions. PEAK CONSULTING Raleigh, NC President/CEO 2002 - 2004 Operated business management and process performance consultant company providin g leadership to small independent business owners on best business practices, re lationship building and quality management. * Increased photography lab client customer base by 5%; increased customer satis faction 35%; and overall performance rating by 30% within 9 months by establishm

ent of standard operating processes. * Increased garage door installation company customer base by 20% within 8 month s through design and publishing of new marketing material, automated billing sy stem, and new customer database. THERAPYEDGE Durham, NC Senior Operations Director, Software Process Engineering - Medical R&D 2000 - 2 002 Developed world-class software development lifecycle methodology incorporating I SO, CMM, Malcolm Baldrige and FDA guidelines for new healthcare service organiza tion providing integrated medical records and web-based knowledge-enabled clinic al decision support for clinicians providing care to HIV patients. Promoted with in six months to manage full $10M P&L responsibilities for eight R&D department s. * Collaborated with pharmaceutical and biotechnology industry consultants to doc ument drug development phases and associated processes for employees with limite d subject matter experience. RHDONNELLEY Morrisville, NC Technical Consultant, Quality Assurance - Information Technology Services Divisi on 1998 - 2000 Championed and developed an integrated Quality Management System for IT Services division. In concert with VP, developed the vision and overall strategic plan f or implementation. Designed and facilitated workshops for Executive team and dep artment heads on TQM, Learning Organizations, and change management. * Received 2000 divisional "People, Process, and Technology" award for leadershi p excellence. * Increased customer satisfaction 5% and employee satisfaction 8% within 10 mont hs of process re-engineering launch through development of Service Level Agreeme nts, and monthly performance operational reviews, * Established a precedent and calculated initial baseline score for ongoing annu al self-assessment exercises using Malcolm Baldrige Criteria for Performance Exc ellence NORTEL NETWORKS Research Triangle Park, NC Senior Program Manager, Signaling Solution Group 1997 - 1998 Lead the development of a world class performance operational / integrated busin ess model for start-up multinational R&D division of 175+ engineers with annual operating budget of $30 million. * Led successful ISO registration activities for multi site international softwa re organization. * Established quality dashboard and facilitated quarterly metric reviews with se nior executives. Senior Quality Advisor, Public Carrier Networks 1994 - 1997 Directed ISO 9001 registration project for an international software development organization of 300+ employees located in four countries. * Led a senior management team through benchmark activities during investigative phase for creation of a divisional Business Management System based on Malcolm Baldrige Criteria for Performance Excellence. * Spearheaded new product introduction model integrating multi-divisional R&D, M arketing, Manufacturing, Installation and Customer Service key processes and del iverables into one best practice process. * Received 1995 corporate "Award of Merit" and "Customer First" nomination. Account Manager, Global Information Networks 1992 - 1994 Created a multinational corporate wide Customer Relations Management program amo ng Information Networks and Marketing/Sales divisions to ensure computing/networ king infrastructure fulfilled evolving business needs. * Led an international team in the design and installation of a $5M computer and

networking infrastructure. * Improved customer satisfaction 10% within one year through Service Level Agree ment program. Training Manager, DMS-10 R&D Division 1990 - 1992 Restructured the technical training program for software R&D division comprised of 450+ employees. * Effected three "zero-defect" software releases in 2 years through piloting a c ontinuous improvement program focused on causal analysis methodology. * Improved employee productivity and retention by 25% through a new training pro gram, a best practices library, standard templates for project management, and s amples of completed documentation. Regional Applications Development Manager, Public Carrier Networks 1984 - 1990 Lead an applications development team of twelve engineers supporting 400+ employ ee Engineering division experiencing rapid growth across 7 US regions. * Achieved annualized $1M savings in development and production costs, reduced s cheduling errors, resource management and inventory control issues, distribution and customer delivery conflicts across all US regions through process redesign, supply work flows, and implementation of new management information system. * Increased customer satisfaction 15% through design, development and successful implementation of a new divisional scheduling and tracking system merging two p re-existing systems into one; subsequently incorporated in three years as key c omponent of major corporate wide centralized database initiative.