Tracy E. Baker 3100 Connecticut Ave., NW, Unit 135 * Washington, DC 20008 Phone: (202) 246-5579 email: tb120e776@westpost.

net PROFILE Senior Human Resources Partner * Employee Engagement and Development Diversity Leadership * Performance Management and Enhancement Organizational Development/Talent Management and Recruitment Senior Human Resources professional with broad-based skills across all HR discip lines. Recognized as a trusted business partner and advisor to senior managemen t. Possesses strong skills in influencing, and relationship building across mult iple disciplines. Proven track record of defining and executing against organiz ational objectives through implementation of key metrics and measurable action s teps. Demonstrated leader in key areas of employee engagement, diversity, talen t recruitment and development, and effective change management. An analytical t hinker with superior conflict management and problem solving skills. Additional key competencies include: * Employee Relations * Succession Planning * Compensation Administration * Learning and Development * HR Policy and Compliance * Recognition Programs CAREER CHRONOLOGY HSBC Bank, N.A, Washington D.C. 2006 - 2010 AVP, HUMAN RESOURCES RELATIONSHIP MANAGER Senior HR partnership role supporting the Mid-Atlantic and Florida regions with a total of 31 branches and 350 employees. Accountable for collaborating with Re gional Executives with primary responsibility for developing human capital strat egies, execution of targeted activities, driving performance enhancement, and mo nitoring operational services to support and drive strong overall business resul ts. * Successfully supported regional growth through addition of 13 de novo branches to include recruiting, training and new hire on-boarding processes of 150 new h ires in just three years. Led behavior-based hiring efforts to include rigorous interviewing and personality assessment tools, as well as related analysis rega rding hiring decisions. * Consistently achieved employee engagement scores of above 80% each year, deliv ering top performance nationally, through strong business partnership and execut ion of detailed actions plans against all key satisfaction indicators. * Chosen as a U.S. HR team lead on global task force to improve effectiveness of internal communications and employee surveys. Accountable to analyze results fo r senior business managers and provide recommendations for operational and organ izational changes. Independence Federal Savings Bank, Washington D.C. 1984 - 2006

VICE PRESIDENT, HUMAN RESOURCES AND COMPLIANCE 2001 - 2006 Responsible for strategy development and operational oversight of the human reso urces management department. * Managed all recruitment, hiring, and training of staff and administered employ ee appraisal program for 90 employees.

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* Developed staff compensation programs in line with company objectives, and adm inistered all employee benefits and payroll programs. * Developed and implemented Employee Handbook and Human Resources Procedure Manu al. * Planned and facilitated employee and management off-site meetings in support o f talent development and employee engagement initiatives. * Coordinated the Consumer Regulatory Compliance function as Compliance Officer. Regulatory Consumer Compliance Officer 1998 - 2001 Developed and updated comprehensive compliance program for the entire bank ensur ing compliance with all applicable laws and regulations. * Tracked developments in banking compliance statutes and executed appropriate p lans of action. * Formulated and updated bank policies and procedures to maintain bank complianc e with applicable statutes, regulations, and interpretations. * Reviewed, audited, and enforced compliance practices to support operational ef ficiency and ensure adherence to prescribed managerial policies. * Developed and conducted training of bank personnel on compliance policies and procedures. Chaired the Sarbanes-Oxley Disclosure and Community Reinvestment Act committees. Executive Assistant to the President 1984 - 1998 Managed all aspects of communications, human resources and client relations' pro cesses in support of the bank president. * Communication liaison between board of directors, president, stockholders, and staff. * Event manager for the bank's annual public relations event with more than 500 people in attendance, including customers, stockholders, community leaders, and local businesspeople. * Assisted customers and researched and resolved complaints. Organized and maint ained highly confidential records regarding bank matters. * Served as lead coordinator for the Y2K Conversion Committee and the William B. Fitzgerald Scholarship Fund. EDUCATION AND AFFILIATIONS Howard University, Washington, D.C. Bachelor of Science degree in Psychology, Minor in Business Professional Affiliations * Society for Human Resource Managers (SHRM) * Human Resource Association of the National Capital Area (HRA-NCA)