Roxanne Anderson

Address: 113 Pennsylvania Avenue, Ewing, New Jersey 08638

Home Phone: 609.771.1889
Mobile: 609.672.1468
E-mail: roxandrsn@aol.com
IT BUSINESS ANALYST
PROFESSIONAL SUMMARY
- Proactive, assertive, consummate, and technically adept professional, of
fering versatility, leadership skills and strong multidisciplinary management ex
perience. Exemplifies integrity and determination in initiating change and embr
acing diversity. Recognized for the assiduous ability to conceptualize and devel
op innovative procedures and processes to streamline operations, expedite proced
ures, and increase efficiency through enthusiastic encouragement.
- On track of completing an advanced business analysis training program wi
th inclusive list of courses necessary in obtaining the equivalent senior level
business analyst experience. Training courses include but not limited to: consul
ting, process analysis, data analysis, business architecture, requirements gathe
ring, and management consulting. Skilled in eliciting business requirements and
with competitive knowledge in overseeing full software development lifecycle (SD
LC).
- Collaborative, articulate, and team-oriented with intellectual edge and
innate ability to lead multiple projects and diverse teams; combine skills in bu
ilding rapport and establishing winning situations in support of sales and marke
ting objectives. Analytical and forward-thinking leader with proven adaptability
, humility, and compassion. Equipped with advanced academic credentials, as well
as strong business instincts necessary in evaluating business needs and in desi
gning effective solutions to achieve performance objectives.
- Systematic and proactive with innate ability to effectively manage stres
sful situations. Attentive in addressing the needs of others; flexible and relia
ble leader with humanistic management approach and tactfulness dealing with peop
le, building rapport, and creating an inclusive environment of teamwork.
EDUCATION & TRAINING
Dec 2010-Present Business Analyst Boot Camp
www.BusinessAnalyst.Boot.Camp -OFallon, MO
Oct 2010-Present(MS) Master of Science in Business Administration
Concentration in General Management Fairleigh Dickinson University, Madison, NJ
Mar 2010 Myers-Briggs Type Indicator Career Report
Jun 2007-Feb 2010(BS) Bachelor of Science in Technical Management
Concentration in Network Communications Management
DeVry University, North Brunswick, NJ | GPA: 3.86
Sep 2001-May 2007(AAS) Associate of Applied Science in Network Engineering Techn
ology
Mercer County Community College, Trenton, NJ
PROFESSIONAL EXPERIENCE
Business Analysis and Process Improvement
- Effectively determined causes of inefficiencies and defined areas for im
provement; successfully formulated Microsoft Excel spreadsheets that eliminated
labor-intensive tasks and improved business procedures
- Contributed in reducing time required in completing bookkeeping spreadsh
eets; designed manual tracking book systems which enabled the section to effecti
vely manage check(s), and other related correspondence
- Successfully increased employees job accountability as well as the process
in depositing checks through the initiation and implementation of changes in man
ual tracking book
- Designed and developed innovative Access Database that increase employee
s work efficiency, eliminates data redundancy, minimizes employee room for errors,
and maintains data updated and accurate
- Expedited the process in disseminating correspondence using skills in fo
rmulating advanced Excel formulas; utilizing Microsoft Office suite applications
; and in creating automated form letters
- Chosen by the State of New Jersey, Department of Treasury, Division of P
ensions to take a special Employees Benefits Training program while assuming origin
al responsibilities; successfully passed the class with an A-grade and obtained
qualifications to take an exam in order to become a member of International Soc
iety of Certified Employee Benefits Specialists
Sales and Customer Service
- Repeatedly received awards for securing the highest number of sales and
credit card applications at Strawbridges Department Store
- Provided outstanding customer service and creatively met selling standar
ds
- Assisted customers in finding products that matched their needs
- Answered questions about products and promoted their value and best feat
ures
- Received payments from customers in the form of cash, via check, credit
card or debit card
- Operated cash registers, counted cash, process credit and debit cards, a
ccepted discount coupons, provided sales slips and provided customers with chang
e, if necessary
- Placed customers' purchases in bags or packages
- Stocked racks and shelves, marked prices, prepared displayed and took pr
oduct inventory
- Followed specific store procedures to handle security problems with res
pect to thefts and other security risks
IT / Implementation and System Conversion
- Controlled Resumix software program for more effective resume screening
and adjustments
- Earned a certification as technical support specialist from the Human Re
source Development Center through American Council on Education (ACE) in Washing
ton, DC
- Utilized productivity aids in implementing and maintaining software, app
lications, and system libraries
- Functioned as the focal point of contact between division sections, and/
or supported bookkeeping needs
- Co-managed the preparation of audits or independent reviews and sustaine
d technical assistance associated with software updates, troubleshooting, and ba
ck-ups
- Provided advice on appropriate types of electronic and/or manual recordi
ng and information systems by using mastery of commercial products for word proc
essing, database, spreadsheet, and presentation applications
- Served as technical resource, demonstrating knowledge of computer system
s, hardware, operating systems, and applications software
Team Management, Collaboration, and Personnel Supervision
- Facilitated trainings for proper usage of professional and business prod
uctivity software
- Effectively collaborated with teams to ensure successful IT system integ
rations
- Monitored and directed work activities of subordinate professional and c
lerical employees
- Monitored compliance of personnel and initiated improvement in internal
controls
- Coordinated with various governmental agencies, including coworker and s
taff, as well as existing and retired members of New Jersey retirement system fu
nds
EMPLOYMENT HISTORY
Technical Support Specialist (2000-2003)
State of New Jersey, Department of Personnel, Intergovernmental Transfer Service
s-Trenton, NJ
Pensions Benefits Specialist (1988-2000)
State of New Jersey, Department of Treasury, Division of Pensions and Benefits-T
renton, NJ
Sales Associate (1994-1999)
Strawbridges Department Store-Langhorne, PA
LICENSE AND CERTIFICATIONS
Certificates of Completion of Microsoft Office classes-Word, Access, PowerPoint,
Excel, and Outlook
Human Resource Development Institute
Life Insurance Agent (Temporary License)
Certificate of Completion for H&R Block, though tax laws
Continuing Education
Human Resource Development Institute, New Jersey Department of Personnel, Trento
n, NJ
PROFESSIONAL AFFILIATIONS
- Member, ISA (International Society of Automation) (2009-Present)
- Member, IEEE (Institute of Electrical and Electronics Engineers) (2009-P
resent)
- Member, AAUW (American Association of University Women) (2009-Present)
- Member, Toastmasters (2009-Present)
- Future Business Leaders of America (2008-2009)
- Golden Key International Honor Society, Atlanta, GA (2009)
AWARDS AND HONORS
- Deans Honors List, DeVry University ~ Summer 2008-Spring 2010
- Highest Level of Achievement-Platinum ~ Aug 2009-Feb 2010
- Golden Key International Honor Society, Atlanta, GA ~ Jun 2009
- Future Business Leaders of America ~ Mar 2008 - Feb 2009
- Students Taking Active Responsibility (STAR Program) ~ Sep 2008
- Deans List, Mercer County Community College ~ Spring 2007
COMPUTER SKILLS

- Norton AntiVirus
- Linux
- Visual Basic .NET
- Hard drives
- Scanners
- Mozilla Firefox
- Assembling workstations
- Internet Explorer
- UNIX
- External hard drives
- Pentium motherboards
- Partitioning
- Formatting
- I/E Modems
- Logon scripts
- Security users/groups
- Microsoft FrontPage
- Resumix
- I/O controllers
- Windows 3.0, 95, 98, 2000, XP, Vista
- A+ upkeep and maintenance
- COMM
- Windows Server
- Microsoft Office Suite