JEFFREY W. DOWLING 3150 Falling Waters Lane, Lindenhurst, IL 60046 * (847) 363-3088 @westpost.

net * jd1211ff2

ACCOUNT SERVICE & SALES PROFESSIONAL ~ Proactive Leader & Project Manager ~ ~Builds Excellent Client Relationships ~ ~Technologically Savvy with Superb Communication Skills~ Well-respected professional who blends experience in customer service with accou nt management. Exceptional ability to understand business needs while building rapport with staff and clients. Proven ability to source, select, and secure to p-notch client base. Areas of Strength Include * Direct and maintain large projects * Excellent time management skills * Superb prioritization aptitude * Abreast of technological advances * Resourcefulness and enthusiasm * Organized problem solving propensity * Team player or Solo artist ~ dependant upon project needs. PROFESSIONAL EXPERIENCE CALUMET DIVERSIFIED MEATS, INC., Pleasant Prairie, Wisconsin June 2010 - Nove mber 2010 National Accounts Representative * Expand market share in designated territory o Maintain relationships with broad-line distributor customer base o Inform current distributors of newly available products o Perform product line evaluation and adjust to current need o Visit customers for on-site product training and sampling o Drive involvement in marketing blitzes and exhibitor shows o Identify, qualify, and quote second and third tier distributors o Consistently contact aligned brokerages for status updates o Analyze competitor product to meet customer expectations PRIMEX FAMILY OF COMPANIES, Lake Geneva, Wisconsin February 2007 - Febr uary 2009 Account Executive * Achieve Quarterly Sales Goals while maintaining reorder business o Quote implementation o Customer Relationship Management system o Price Justification Forms o Secured orders for shipment o Retain contact with customers. o Qualified new leads o Executed new product ideas Field Service Technician * Acute installation, assembly, and maintenance of quality products. * Maintained integrity of product and service equipment * Products include: o Global Positioning Satellite (GPS) clock systems, Wireless tone generators, Co mpuSync receivers, Internet Protocol Intercom Systems, & Satellite repeater tran smitters. o External omni-directional antennas at the highest point of the clients buildin g structure using penetrating mounting hardware or non-penetrating sled. Customer Service Representative * Provided quality support and customer assistance o Return Merchandise Authorization (RMA) execution o Logged and tracked all serial numbers for Daylight Savings Time upgrade microc

hips after evaluating correct version number customer needed. o Collaborated with Technical Support Projects during tenure Primex Family of Companies Wellness Committee Member. * Communications Sub-committee and New Activities Sub-committee ~ directed at in spiring and motivating staff in living healthy lifestyles. HEWITT ASSOCIATES, Lincolnshire, Illinois March 2004 - October 200 6 Senior Customer Service Associate * Group benefit consultant for employer of 350,000+ worldwide * Client consultation on past, present and future insurance needs of employees * Project Lead for Dependent Verification Project * Paralegal Project Lead * Floor Supervisor * Performed New-Hire Orientation * New-Hire Team Trainer Accomplishments: Achieved Level One and Level Two Assessments within 3 months o f employment. Graduated to Project Lead on Dependant Verification Project within 6 months of hire. KRAMER, FOX, and ASSOCIATES Houston, Texas October 2003 - February 200 4 Marketing Clerk * Resolved $300,000+ of unresolved debit for company ~ generating $100,000+ in c ompany profit * Solicited multi-million dollar corporations offering resolution to uncollected lines of credit extended to the corporation's clientele. * Evaluated client exposure and assessed collection measures CDW LOGISTICS Vernon Hills, Illinois January 2001 - October 2003 Data Entry Clerk/ Quality Clerk * Coordinated receiving inspection for computer related items totaling over 150, 000 units daily against purchase order requirements. * Vendor communication ~ resolving shipping & receiving discrepancies * Company Certified Forklift Operator Software/Systems Experience * OnContact CRM Systems * Microsoft Office * AS400 Database Systems * Navigator TBA Systems * Lotus Notes * Sametime Direct * Servisoft 2001