NOEL SAUNDERS 4917 San Rafael Ave - Los Angeles, CA 90042 323-527-7479 (C) - 323-259-0461 (H) - ns121a17a@westpost.

net MARKETING & OPERATIONS PROFESSIONAL Skilled Communicator - Contract Negotiator - Multi-Site Operations - Strategic A lliances Data Analyst - Team Builder - Process Improvement Management executive with 12 years' experience leading successful projects & tea ms. Able to identify strategic and operational systems improvements. Capitalize on opportunities to drive revenues, profits, growth and accountability. Strong g eneral management and relationship building skills. Strengths: Team Building - Recruiting teams noted for integrity and competency in various p osts with zero turnover rate. Process Improvement - Reduction of backlogs with institution of rigid systems e scalation processes Negotiation - negotiation of master services agreements with vendors while emph asizing vendor accountability and broadening communication channels. Customer Service/Customer Relations - Drives after-sales support to forefront by focusing on new corporate goals of quality, not quantity, and by establishing s olid customer and saleforce relationships. Product, Specs and Standards Expert - Recognized company-wide as principal Sale sforce & Public contact for support with product/contract questions. HIGHLIGHTS OF ACCOMPLISHMENTS & ACHIEVEMENTS Systems Auditing Project: Over 1500 accounts previously listed as completed by v endors but unreleased to billing. Assigned group to remedy issues and released $ 300k+ monthly or $3.6m in yearly revenue. Credit Requests: Implemented investigation criteria combined with individually u tilizing various tools and sources of information. Led to a 32% savings over pre vious months. Aging Accounts: By 1/1/09 60+ day aging accounts reduced to 35 & under $9k in mo nthly revenue. From the previous quarter's high of 1008 consisting of $500k in m onth revenue going unbilled Fulfillment Times: Order fulfillment times reduced by 65% compared to Q1 08 -(33 % increase over 2007 totals). Orders set live in 08 showed a 32% increase over 07 numbers. Special order packages set live in 2008 showed a 30% increase over 07 numbers Sales/Vendor Query Issues: Reduced query backlog by 95% with the institution of a rigid & formal query escalation process. Client and Vendor Cancellations: Reduced costs by canceling accounts on a daily basis instead of monthly. Costs significantly reduced as we no longer pay additi onal (up to a month) fees for canceled account support and hosting, etc. Daily Audits: All products/systems monitored to ensure immediate activation to c ommence billing ASAP Reporting: Created weekly ad-hoc dashboard reporting conveying Ops 'state of the union' data to impacted parties Leadership: One of the youngest members of the AT&T Extended Leadership Team.

Project Growth: Member of a team of three that grew the UN Webcast section from 2 desktop PCs to an internationally recognized media resource with million dolla r studio based in UNHQ, New York Awards: Recipient of the UN21 Award (twice nominated) for improving the work and profile of the United Nations. Various customer care awards and recognitions.

NOEL SAUNDERS PROFESSIONAL EXPERIENCE

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AT&T Interactive - Helping advertisers grow their business, AT&T Interactive's l ocal ad network, one of the industry's most robust, distributes ads to a disting uished list of top publishers whose presence spans online, mobile and TV platfor ms.* AT&T Interactive's wide range of local ad products such as premium listings , performance-based advertising, and search engine marketing provides advertiser s an opportunity to reach consumers who are looking for a local business. * Director Product Operations - Operations Department Glendale, CA 08/08-07/09 - Negotiated vendor contracts & ensured adherence to specs & standards outlined therein - Communicated with teams and stakeholders to reach agreements and solutions - Analyzed, recommended and drove process improvements across functional teams - Focused on Ops delivery initiatives to increase revenue and decrease expense - Managed non-direct report resources from other teams across all regions - Represented business area for channel teams to negotiate contractual & functio nal agreements - Captured and communicated business reqs. and operational process best practi ces. Lead Channel Manager, Premise Sales Support - Marketing Dept. Glendale, CA 06/0 7-08/08 - Principal Sales Force contact for support with product questions, issues & c omplaints - Negotiated vendor contracts & ensured adherence to specs & standards outline d therein - Created, edited and supported sales collateral, press releases and employee c ommunications - Developed Premise and Telesales training decks & topics - Subject Matter Expert for all vendor fulfilled products & processes (web site s & SEO/SEM) - Developed & maintained better inter-dept. communication, escalation & system processes - Supervised and developed modular showcase for all YPC enhanced products Web Site Product Manager - Marketing Department Pasadena, CA03/06-06/07 - Gathered and developed reqs. for Advertiser web site creation, hosting & ana lytical services - Principal Sales Force contact for support with product questions, issues & c omplaints - Developed detailed analysis of existing product performance - Participated in regular vendor-partner operational meetings & general vendor management - Assisted in creation of support materials for multiple Sales channels - Worked with IT and Operations teams in defining specs. reporting tools & ful fillment processes Price Point.com - Price Point is on a very simple mission: to be the premier onl ine destination for the hottest cycling products at the best prices. Providing c

ustomers with Risk-Free shopping while offering a wide range of cycling products at the lowest prices. Priding itself on superior customer service with prompt r esponses and meaningful answers. Marketing Manager - Marketing Department Gardena, CA 03/05-03/06 -Created and maintained various promotional campaigns, prize draws & giveaways. -Planned and executed annual media plans and budgets for every aspect of company advertising. -Wrote all copy for advertisements, product descriptions and Web ads. -Headed company sponsorship program of teams, racers and events. -Email marketing to existing clients and bulk email marketing to new clients. -Media buying - contacted webmasters and publishers to purchase banner\print spa ce. -Negotiated publishing/advertising contracts & ensured adherence to agreements The United Nations - Committed to maintaining international peace and security, developing friendly relations among nations and promoting social progress, bett er living standards and human rights. Due to its unique international character, and the powers vested in its founding Charter, the Organization can take action on a wide range of issues, and provide a forum for its 192 Member States to exp ress their views, through the General Assembly, the Security Council, the Econom ic and Social Council and other bodies and committees. Webcast Producer, Website Section - Dept. Public Information New York, NY 09/98 -08/04 - Supervised & coordinated Webcasts with encoding/scanning teams at various summ its. - Supervised the updating of UN.org with live video links and archived footage. - Supervised the set-up of equipment at various summit locations around theWorld . - Coordinated daily with other depts regarding programming schedules & other req uests. - Created & maintained good working relationships with staff, missions and UN de pts. NOEL SAUNDERS Page 3 EDUCATION Mountbatten Institute, NYC 09/97-09/98 Postgraduate Certificate in International Business Practice Brunel University College, London, United Kingdom 09/94-06/97 Bachelor of Arts (Hons.) English and History Other Qualifications: HTML, Web Design, Photoshop & Various Corporate workshops and certificates COMPUTER AND WORD PROCESSING SKILLS Word, Powerpoint, Excel, Visio, Dreamweaver MX, A-Frontier, SOLO, vendor reporti ng tools. OTHER INFORMATION Outdoor sports enthusiast. Classic car restorer. Dual UK & US citizenship. "Noel has the outstanding skill of creating and maintaining effective work relat ionships. Whenever I was stymied and unable to move forward because I needed som

e information or to cut thru some red tape, I'd go to Noel, he'd make a few call s and shazam! info delivered, problem solved, forward-we-go! Noel's ability to f oster relationships not only helped him succeed at every job he held, but also c ontributed to the success of all those around him. I highly recommend him to any company that likes to "get it done"." July 28, 2009 Tina Stock, Executive Director, AT&T - managed Noel indirectly at AT&T Interacti ve "Noel is a team player that focuses on driving down the goal line. Adept at rela tionship driven motivation, Noel bridges gaps, enabling creative solutions that knit together teams." July 9, 2009 Paul Park, Director of Performance Manage ment, AT&T Interactive - worked directly with Noel at AT&T Interactive "Noel is one of a rare breed of operations executives -- capable of immersion in the details of vendor and product fulfillment while able to maintain a clear an d holistic view of the big picture. I have had the privilege of working with him at AT&T Interactive as we negotiated renewals of several master services agreem ents with vendors. Over the course of these collaborations, I found Noel to be a knowledgeable, competent and dedicated team player who consistently provided ti mely, accurate and relevant information in support of our efforts to obtain the best, and most equitable terms possible. He is an engaging leader who applies a unique blend of humor, management experience and functional expertise to each si tuation, always making a significant contribution to our team's efforts." July 9 , 2009 Bob Elkins, Associate Director, Business Development, AT&T Interactive - worked with Noel at AT&T Interactive "For over a year, I was privileged to have Noel serve as a member of my team in supporting our Local Sales Channel. Noel was a key contributor in many areas and in a variety of ways. Always ready to step up to the plate, his work was solid, creative, responsible and thorough and delivered with a clear, direct, efficien t, no-nonsense style which enabled us to swiftly move forward to resolve problem s or issues and further both the needs of the Channel and the effectiveness of o ur own team. At the same time, Noel was extremely personable, well-liked and dev eloped long and easy productive working relationships with his co-workers. In ad dition, Noel exhibited a trusted and valued facility for self-sufficiency; and, when asked to take on additional job responsibilities to help cover vacant job t itles for a significant period of time, he competently juggled several projects and process flows without dropping the ball in his primary tasks. I recommend hi m to any company or firm seeking assured, reliable performance." July 28, 2009 Kevin McCarty, Director - Local Sales Channel Management, ATT / YellowPages.com - managed Noel at YELLOWPAGES.COM "Noel was a colleague of mine at Price Point, LLC. The things I noticed when I b egan to work with him is that he is very articulate and a very hard worker. Duri ng his tenure at Price Point, he consistently produced new marketing strategies that showcased the company beyond the competitors. He was great to work with and is definitely a team player. I would highly recommend Noel for any position tha t he seeks." July 14, 2009 Tai Hirosumi, Analyst, Ventura Foods - worked directly with Noel at Price Point Mail Order Ltd