GLOBAL QUALITY ASSURANCE MANAGEMENT PROFESSIONAL Results-driven and team-oriented senior manufacturing quality professional and certified ISO

quality auditor, with business degree and extensive quality certification plus almost 15 years of advance in quality assurance (QA) in Union and non-Union environments. Proven ability to reduce costs while increasing quality levels by streamlining and automating systems and functions. Track record delivering performance improvement in multiple industries via focus on team-building and employee development. STRENGTHS: Manufacturing & Productions Quality Operations Quality Assurance (QA) Quality Control (QC) Quality Management Continuous Improvement Global Quality Management Systems Training & Development Business & System Integration Process Improvement Optimization Process Management SELECTED ACCOMPLISHMENTS THE GLEASON WORKS * Reduced projected ISO certification timeframe approximately 30% via role in seamless transition to ISO 9001:2008, including required gap analysis. * Cited for major part in achievement of 0% Findings on annual ISO Audit. * Reduced work-hours roughly 50% by leading migration of corporate business systems into interactive website with interactive search tool. * Named Co-Chair of global quality Common Management System task force; created worldwide manual and standardized procedures for quality and environmental management systems (EMS). * Played key role in implementation of FAC (First Article Certification)-automated business process in SAP, supported global site review and testing for implementation. * Head team that has just completed 1st release of globally standardized business software quality process in corporation history. SPINCO METAL PRODUCTS * Drove 20% reduction in calibrated equipment costs by launching and supporting facilitation of 5S throughout company with emphasis on calibrated equipment, material identification and traceability. * Achieved 50% reduction in customer complaints and 45% in Returns & Allowances by building customer quality and satisfaction programme.

* Delivered 44% reduction in internal nonconformances and associated costs by developing and implementing stringent nonconformance system. * Increased equipment accuracy by heading implementation of Continuous Calibration Program; refined calibration procedures and built database to track and analyze usage / data. GARLOCK SEALING TECHNOLOGIES * Played active role in company's transition to ISO 9001:2000. * Named Prime Nuclear Program Representative 10CFR50, Appendix B and 10CFR21 and recognized for major contribution to NUPIC audit with Zero findings. * Reduced hourly inspector positions from 11 - 4 by implementing localized inspection process. * Eliminated persistent (inherited) overdue calibration status gauge issues within months of hire. * Eliminated 500+ excess, inactive, obsolete gauges / items. * Reduced test and inspection positions by 50% while increasing accuracy by eliminating redundant processes and transferring ownership to manufacturing area experts. * Led conversion from paper-based to digital quality systems and automated Document Control procedures and drawings in conjunction with Engineering and Procurement. Page 2 PROFESSIONAL EXPERIENCE THE GLEASON WORKS Rochester, NY 6/30/2008 - Present Quality Systems Analyst and Management Representative * Manage quality system to ensure compliance to internal standards, customer requirements, * Develop quality strategy and manage internal audit and audit training programmes; conduct and review internal audits and training in 100% compliance with procedures and ISO 9001 standards. * Coordinate monthly management meeting * Coordinate corrective action system-trained employees to track and resolve nonconformances; manage all data collection and reporting. * Coordinate collection, analysis, and dissemination of all quality data including customer complaints, corrective actions, supplier quality metrics, business operating metrics, etc. * Aid in review of supplier audit programme-automate requirements for reporting / analysis. * Coordinate conversion from hard-copy customer complaints, corrective and preventive actions, and supplier corrective actions into SAP QM (quality module). * Led scrap and rework team to streamline and improve data input, reporting, and correction.

SPINCO METAL PRODUCTS, INC. Newark, NY 7/11/2005 - 6/27/2008 Quality Assurance Manager * Quickly advanced to director-level responsibility reported to President and directed all aspects of Quality System to ensure compliance to internal standards and customer requirements. * Oversaw quality inspectors, test lab staff, contract review, signatory of certifications, training, authorization and qualification of personnel. * Developed Supplier Quality program - rating, reporting, material specifications and approvals. * Created electronic document control system and controlled forms. * Defined and reported on company metrics, including internal/external nonconformances, on-time delivery, customer satisfaction, scrap and useable scrap. * Authored successful BUSINYS 37L Grant and led training programs: certified braze training, soft skills for hourly/salaried employees, software training for engineering-awarded 35K, etc. * Named to engineering team evaluating product specifications as direct liaison with customers. * Developed and conducted employee surveys and internal audits. * Trained staff on quality tools, policies, procedures, and software. 2003 - 2005: Held series of part-time, flexible jobs for family reasons: NRWC School District Substitute Teacher and NV Studios Owner & General Manager. GARLOCK SEALING TECHNOLOGIES Palmyra, NY 2/1/1996 - 1/1/2003 Quality Assurance (QA) Specialist and Quality Assurance (QA) Supervisor * Advanced on fast track to oversight of Quality Inspectors and Calibration Program (Test&Inspection and Instrument Control). * Managed Supplier Quality, Customer Service, Shipping and Production departments; addressed corrective actions and reduced customer complaints. * Delivered Noted Improvement in overall systems from prior ISO audit. * Spearheaded setup and support for standard QA procedures / guidelines and training. * Conducted internal / external audits, contract review, signatory of certifications, and surveillance. * Coordinated international division's safety program in conjunction with two other departments. * Supervised and supported Quality Inspectors and Calibration personnel. EDUCATION & TRAINING WARREN NATIONAL UNIVERSITY: Bachelor of Science Business Administration (BSBA) TRAINING & CERTIFICATION: ISO9001:2008 Lead Auditor Certificate No. 1118680 (QAI) 2009

Quality Training & Management - Manufacturing [Union Operations] (Garlock) 2003 Quality Tools (Root Cause Analysis, P-FMEA) Supplier Quality, Internal & Externa l Auditing, Lean Manufacturing, Contract Review, Document Control (Garlock) 2003 Quality Assurance (QA) - ISO 9001:2000 (RIT) 2001 HRM Development & Labor Relations (Cornell University) 2000