TIMOTHY M. HIME 199 South Kingsboro Ave.

Gloversville, NY 12078 (518) 725-0154 OBJECTIVE A leadership role in a human service or healthcare environment where my abilitie s to develop policies and implement procedures; coordinate and lead effective wo rk teams; and manage regulatory affairs will result in optimized efficiency, con trolled costs, and providing outstanding services. SUMMARY Thirty (30) years experience planning and managing service delivery systems. Ab ility to prioritize needs, develop policies, and implement procedures; train and develop professional support staff; interpret and meet regulatory guidelines an d demonstrate effectiveness to regulatory agencies. Skilled at facilities manag ement, vendor relations, and cost control. Excellent oral and written communica tion skills. PROFESSIONAL EXPERIENCE Special Needs Program, Inc., Hudson, NY CEO/Executive Director 1988-2009 1984-1988

Victor Cullen Center/Great Oaks Center, Sabillasville, MD Human Development Supervisor Lexington Center, Johnstown, NY Client Program Coordinator 1980-1984

New York State Office of Children and Family Services Youth Division Aide EDUCATION American University, Washington, D.C. Master of Public Administration University of Houston, Houston, TX B.S., Psychology MILITARY SERVICE United States Marine Corps 1972-1975 Discharge a" Honorable PROFESSIONAL ASSOCIATIONS 1987 1979

1979-1981

New York State Association for Community Residence Administrators Surrogate Decision-Making Committee NYS Commission on Quality of Care &Advocacy for Persons with Disabilities TIMOTHY M. HIME

PROFESSIONAL ACHIEVEMENTS ADMINISTRATION AND COST CONTROL Perceived a negative cash flow problem. Gathered data and conducted final audit . Consulted with management. Created a financial department, and then hired a Controller with appropriate staff to carry out functions. Developed policies an d procedures and implemented changes to our payroll, accounts receivable/payable , inventory, and general accounting systems. Result: Converted from a loss and negative cash flow to a $200,000 surplus with in one year. Realized high cost problems associated with high labor turnover. Analyzed, orga nized, and managed Human Resources Department. Developed policies and procedure s for department, developed goal and objectives for employees. Monitored staff performance and did annual performance evaluations. Developed a training curric ulum for all employees which touched on all State and Federal regulations in the field. Result: Agency obtained the highest retention rate in its history. Saved agenc y excess cost associated with a high turnover rate of staff. Saved $22,000, 2.8 % of payroll. Identified threat of loss of tax-exempt status would affect the organizationas a bility to serve its consumers. Consulted with management and regulatory agencie s. Prepared documents for audit. Demonstrated the organization did comply with all regulations. Result: Maintained exemption for Federal Income Tax, enabling continuous servic e of consumer needs. PROJECT DEVELOPMENT Needed to develop additional residential services to meet consumersa demands. I nitiated and negotiated with State to establish an Individual Residential Altern ative (IRA) and Day Habilitation Program. Evaluated proposals and recommended a ctions to be taken. Directed site development and renovations. Negotiated bids for construction and trained new staff. Result: Established seven (7) IRA servicing and thirty-four (34) individuals wh ich increased the budget by $4,200,000. Day Habilitation Program working in con junction with IRA increased budget by $175,000. LEADERSHIP Perceived a lack of management, mission statement, and structure. Established p riorities and organized personnel responsibilities. Established a training prog ram for Board of Directors. Assisted and consulted with Board to revise Article s of Corporation, developed and implemented mission, vision and guiding value st atements. Departmentalized entire agency for better efficiency. Developed and implemented policies and procedures for all departments. Developed a strategic business plan for agency and improved public relations with the community. Result: Agency continues to be recertified and licensed by OMRDD and NYS Depart ment of Health. Agency became positioned for further growth. Agency tripled th e number of programs offered. Agency was not in substantial compliance with Medicaid regulation under Title XI X of the Federal Social Security Act. Developed a plan of corrections addressin g each deficiency. Met with staff, reviewed and analyzed regulations, developed a plan of action and implemented it. Result: Agency established a Quality Assurance Program. Agency has received ab ove satisfactory rating on all program surveys since implementation.

In order to meet HFCAas requirements, the Direct care Staff needed to meet train ing criteria. Coordinated a review of training needs. Designed and implemented an annual training program. Result: Agency has met regulatory requirements in training. Staff motivation a nd the care of consumers improved. Perceived the agencyas high turnover was due to lack of supervisory training. R eviewed with supervisors their needs. Organized a team project to prepare a sup ervisory training program. Developed a training program, and implemented it. M onitored supervisoras performance and provided feedback. Result: Effective supervision insured smooth operation and achieved the highest retention level in Agency history.