LELA DEROUEN LELA DEROUEN 17110 Willow Ranch Dr. Houston, TX 77095 281-256-7104 ld126b61a@westpost.

net VP / DIRECTOR a" BUSINESS & ADMINISTRATIVE OPERATIONS PROCESS & PRODUCTIVITY IMPROVEMENT / PROJECT MANAGEMENT / QUALITY ASSURANCE / AUDITS COST CONTAINMENT / PURCHASING / CONTRACTS / TEAM BUILDING / ADMINISTRATION / DATA MANAGEMENT Analytical, thorough and methodical, I restructured business units, drove process enhancements, and reduced costs for both small and large organizations. Skilled in designing improvements to operational and administrative infrastructures, I facilitated profitable growth and enabled rapid response to changing organizational needs. * DEVELOPING SOLUTIONS TO CHALLENGING OPERATIONAL AND ADMINISTRATIVE DEMANDS * CUTTING COSTS WHILE MAINTAINING QUALITY * PLANNING AND ACCOMPLISHING GOALS WITH CREATIVITY * ENSURING EXCELLENCE IN PERFORMANCE METRICS * ATTENDING TO THE DETAILS NECESSARY TO MAINTAIN HIGH PRODUCTIVITY AND CUSTOMER SATISFACTION I have been described by others as detail-oriented, yet always cognizant of the big picture. My follow-up and organizational skills have been acclaimed by management and been critical in the efficiency of day-to-day operations. I am a member of the Texas Mortgage Bankers Association and am a Texas Notary Public. Selected Accomplishments IMPLEMENTED NEW POLICIES AND PROCEDURES. Recruited to Round Point Mortgage to upgrade its processing and disposition of collateral documents. Outlined deficiencies, and instituted new systems, methods, procedures and controls. Led to significant increase in complete files, enabling loans to be sold and elevating company profit. INCREASED PROFITS WITH ANALYSIS / RESTRUCTURING OF CONTRACTS. C-Bass began buying loans in the secondary market. Reviewed agreements for potential breaches. Identified issues and submitted for cure. Increased profits by millions over the years having clients repurchase loans that had been miss-represented.

REDUCED DOCUMENT PROCESSING TIME 50%. As loan purchases and sales increased at C-Bass, it became critical that processing time be reduced and errors minimized. Teamed with IT to streamline manual processing procedure into an automated database supported system. Met all objectives / received commendation. CHAMPIONED PROFESSIONAL STANDARDS. Contracted by local company to provide full asset and credit underwriting, due diligence, and quality control of secondary market loans for sale and purchase to the private sector. Streamlined processes, increased speed, decreased costs, and successfully elevated accuracy to 99a"100%. ENSURED REGULATORY COMPLIANCE. Served key role at PNC in the underwriting of funded loans for compliance with regulatory and company requirements. Implemented new methods / controls, monitored performance, reviewed monthly reports and successfully minimized company risk and exposure. Career History VICE PRESIDENT, QC RISK MANAGEMENT, AUDITOR III, PNC Mortgage Services (Division of PNC Bank N.A.), 2009 to 2010. Evaluated loans to avoid loss exposure by ensuring that risk requirements were met and proper controls were functioning. Underwrote funded loans for compliance and identified / resolved those not compliant. EXECUTIVE CONSULTANT, Round Point Mortgage, 2008. Strengthened financial position of company by reviewing and recapping collateral of $300M non-performing legacy loan portfolio. Piloted and managed numeric filing system for integrating and categorizing credit and administrative files in unified repository. VP, BUSINESS OPERATIONS, C-Bass Loan Asset Management, 1997 to 2007. Managed receipt, tracking and disposition of collateral documents on whole loans and servicing-only portfolio loans. Oversaw collateral reviews for funding and clearance of deficiencies for financing and auditing of pool certifications. Managed 25 personnel. EXECUTIVE UNDERWRITER, Independent Contractor Underwriting Services, 1992 to 1997. Provided underwriting services to companies in Houston and nationwide. Managed full asset and credit underwriting, performing due diligence and ensuring quality control of secondary market loans for sale and purchase to private sector. EARLIER CAREER: Assistant VP, Loan Servicing Department / Manager, Teller Operations and Vault Cash Control, Louisiana Savings Association FA. ADDITIONAL INFORMATION: I am active in a wide range of charitable organizations and enjoy reading and traveling.