CORE EXPERTISE Honesty and Integrity Logistics Management Revenue Growth/Sales Support Public S peaking Strategic Operational Planning

& Analysis Break Fix (Field Support) Fina ncial Planning & Capital Management IT Solution Services Strategic Alliance Proj ect Management Acquisitions and Mergers Culture Transformation Management Cost R eduction/Consolidation Problem Solving Procurement/Supply Chain Operations Globa l Data/Call Center Operations Customer Service & Relationship Management PROFESSIONAL EXPERIENCE DELL COMPUTERS, INC., Austin, TX 2008 - 2009 Vice President, Global Infrastructure Solutions Selected to ready internal infrastructure to become a market facing Service orga nization or to acquire a firm that would position them to compete in sourcing an d cloud markets. Defined IT objectives and programs to align with Enterprise st rategies. Programs would drive 20% in IT expense reductions while establishing market facing services foundation. * Significantly improved capital forecasting by reducing demand >50% to improve cash flow. * Implemented comprehensive refresh strategy focusing capital spend on high per formance or class one applications rather than randomly refreshing assets based upon depreciation schedules. * Defined and implemented performance metrics based on Enterprise objectives. Achieved and surpassed financial, customer and employee balance scorecard scores . * Developed and implemented financial hierarchy built around three solution fam ilies, service catalog and unit costing enabling monthly allocation cost to busi ness based upon consumption. * Enabled employees to manage IT cost by developing and deploying employee assi gned asset management system providing every employee and their manager visibili ty to monthly IT consumed resources (mobile phones usage, assigned PCs, Broadban d PC cards, Calling cards, Conferencing and 800 numbers). * Developed and implemented Green IT strategy using VMware, virtualizing 7K ser vers while retiring 6K, achieving server reduction of 13K servers and eliminatin g 7K databases. Moved >50% of 16 petabytes to Storage Area Network and improved utilization 35%. * Reduced carbon and heat foot print while adding 28% floor space and power in existing Data Center foot print (through 2014), by developing Hot Isle Containme nt Solution. * Aligned IT risk management with enterprise-wide risk management and for first time in more than 3 years by successfully passing network audit, SAS70 review, and met Payment Card Industry standard security requirements for credit card pro cessing. * Reduced contractor/consulting spend $25M while redistributing staffing mix of 62% off-shore, and 38% on-shore. * Redefined, implemented and adjusted IT standards, technologies to drive highe r consistency in performance and cost management. Technologies like MPLS droppe d network cost $70M million while deploying Unified messaging, Exchange 2007, Wi ndows 7, Blade servers and video conferencing. Video conferencing supports plans to drop travel $100M by end of 2011. * Reduced 380 software applications across software portfolio, saving $25M by d eveloping and optimizing enterprise processes using BMC as foundation and ITIL a s process standard. Coupled IT BMC & ITIL using BMC Atrium product as unified CM DB to offer IT services order to cash ready via Remedy 7 ordering. * Shifted thinking and decision making to enterprise level with stronger govern ance model lined up with business process executives. Led thinking behind revenu e plan to achieve $900M and 20% gross margin break fix service business. HEWLETT-PACKARD COMPANY, Plano, TX 2005 - 2007 Senior Vice President, Global Delivery Successfully managed $8B P&L and directed organization of 65K employees/contract ors worldwide. Drove 7.2% operating profit, achieving 14 point turnaround. Deve

loped and executed workforce strategy to transfer 23K positions off-shore. Rene gotiated $2.1B in supplier contracts. Executed consolidated data centers, savin g $750M. Directed operations of 80 data centers, 130 call centers, 800K customer seats and >600 locations supporting 1000 global customers. Directed sales supp ort for $700M new sales and revenue retention. Led global break-fix operations, logistics, supply chain, customer applications, business process outsourcing, In frastructure Technology and Contingency management services. Participated in qua rterly Industry Analysts meetings providing business progress updates. ELECTRONIC DATA SYSTEMS, Plano, TX 1979 - 2005 Vice President, Global Engineering, 2004-2005 Increased productivity 15% while improving overall service levels with 8,000 eng ineers and $1.2B operating budget. Co-developed multi-year plan to rebuild comp any strategy and promote focus on Infrastructure and Applications services via $ 300M MYP reinvestment program. Achieved $1.4B savings. Restructured 30 troubled multi-million dollar customer contracts resulting in 100% retention and above p rofit forecast. Designed and led deployment of automated service processes and p rocedures resulting in competitive service pricing while laying foundation to tr ansition functions offshore. Vice President, Americas Operations, 2001-2003 Successfully managed $5B P&L and led 40K employees worldwide. Directed global n etwork, operations of 14 global data centers, 1.8M customer seats and 8 call cen ters supporting 5K worldwide customers. Oversaw consolidation of 32 ISO 9000 ce rtificates into one global certificate. Accomplished while reducing workforce 20 % percent and closing $750M in contract renewals. Results reflected significant improved customer satisfaction scores of 92% green status on service dashboards . Vice President, Global Operations, 1998-2001 Led 60K employees worldwide, with $10.1B P&L budget. Met 9K customer service co mmitments. Remediated infrastructure and customer applications for Y2K requireme nts. Designed and facilitated business processes and procedures of 25 global dat a centers, 12 global call centers, 3M customer seats and 60K worldwide network s ervers supporting 9K global customers. Supported sale and transitioning of >$2B billion revenue. Reduced operating expenses 26% through automation, workforce r eductions and early retirement of 7K employees. Directed contingency management , logical security, and crisis management. Overcame 12 crisis events (i.e. 9/11, NE Quadrant Power Outage, natural disasters and viruses) with minimal customer impact. Various Management & Leadership Roles, 1979-1997 EDUCATION Central Missouri State University, Warrensburg, MO LEADERSHIP & TECHNICAL TRAINING Indiana University Kelly School of Business Harvard Business Management MIT Tran sformational Change Northwestern University Strategic Planning Operations, Netwo rk, Systems Development Programs Demining Quality Certified ITIL certified ISO90 01-2 CMMI 6 Sigma ORGANIZATION AFFILIATIONS AND AWARDS International Whos Who of Professionals Christian Community Leadership Program S pecial Olympics Program Coordinator (Camp Hill, PA) 1997 Leaders Inner Circle ( EDS) 2002 Regional Services of the Year (EDS) 2006 MVP Leader (HP)