Michelle L.

Carnell, RN, BSN 350 Evening Star Lane Cell: Bozeman, MT 59715 Home: (406) 585-3449 Email: mc1281dca@westpost.net (602) 738-4015

SUMMARY OF QUALIFICATIONS A Nurse Leader with proven experience in continuous responsibility and accountab ility for unit and program operations. Background includes hospital, private pr actice and treatment center environments. Assess, plan, implement, and evaluate processes, with multidisciplinary involvement, to improve patient care and meet goals. Montana State Registered Nursing License #40462. KEY COMPETENCIES Customer Service/Marketing Influences Others Critical Thinking Ethical Decision Making Management of Staff Coaching/Training Creative Problem Solving Flexible/Adaptable Budget Planning PROFESSIONAL EXPERIENCE Chandler Valley Hope, Chandler, AZ Director of Nursing 01/2007 - 11/2010

Directed staff of 25, oversaw department management and coordination of nursing service activities 24/7 for this 56 bed addiction treatment center. Adhered to e stablished mission, vision and policies of the treatment center to ensure safe, efficient, and quality patient care. * Created and implemented a safe working environment for patients, families and staff that were in compliance with State Behavioral Health Regulations and Joint Commission. * Partnered with Marketing Manager to meet with hospitals and referral sources t o educate and reduce negative stigma of the addicted to ensure compassionate, co mpetent care when hospital care was needed. * Adhered to strict Infection Control policies and procedures, monitored daily d ata, thereby reducing upper respiratory infection outbreaks by 80%. * Conducted Safety Management meetings every other month as Safety Management Co mmittee Chairperson to review incident reports, aggregate data, and safety of fa cility to meet regulated requirements, policies and procedures. * Worked effectively with prospective patients and associated referral sources r esulting in an admission increase above budgeted admission goals. * Provided and directed on-going appropriate and relevant documentation of Patie nt Education Sessions and Treatment Planning to comply with Joint Commission req uirements. * Improved patient satisfaction survey results from 89% to 93% from mid year 201 0 to end of the year 2010. * Prepared multiple reports required by Joint Commission, handled multiple dutie s simultaneously, and improved team work with other departments of the facility. * Recruited and selected high quality staff, ongoing evaluation of staff perform ance and any follow-up actions needed resulting in stabilization of staff and in creased morale. St. Luke's Behavioral Hospital, Phoenix, AZ. Staff Nurse, Child/Adolescent Unit 06/2004 - 11/2005

Provided quality treatment and nursing care for children and adolescents that we re experiencing emotional distress, such as depression, suicide intention, anxie ty, substance abuse, destructive anger, hallucinations/paranoia, and severe mood swings. Adhered to policies and procedures to provide safe, effective patient care.

* Provided education in coping mechanisms, assisted patients with setting goals to improve quality of life. * Administered psychotropic medications and teaching related to their medication s. * Stabilized healthy daily routines for patients, and assisted in developing opt imal discharge plans through multidisciplinary teamwork. Phoenix Pediatrics, Phoenix, AZ. Back Office Registered Nurse 10/1997 - 05/2004

Provided quality nursing care serving over 20,000 patients which included the la rgest long-term care population in the Southwest for infants through the age of 17. Trained and coached staff to ensure safe medication administration and prof essional nursing care. * Served as Back Office Supervisor from 07/2002 - 03/2003. * Hired as primary Registered Nurse for founding partner. * Ordered and maintained stock of medical supplies and immunizations for practic e. * Performed growth hormone studies for partner physician endocrinologist through blood draws and studies; monitored growth hormone administration and growth res ults. Phoenix Children's Hospital, Phoenix, AZ. Staff Registered Nurse/Relief Charge Nurse 01/1994 - 08/1997

Provided quality nursing care for general pediatric patients and premature infan ts with clinical diagnosis of cardiac problems, BPD and other pulmonary illnesse s, gastrointestinal disorders, sleep and apnea disorders, and infectious disease s. Assisted House Supervisor with admissions to ensure appropriate level of car e for patients. Assisted nursing staff throughout the hospital during times of excessive patient needs. * Served as Unit Based Counsel representative to collaborate with management and other staff to ensure nursing activities followed established mission, vision a nd policies, and that patient care was safe, efficient and therapeutic per stand ards of care. * Served on Staffing Task Force to improve challenges with staffing of hospital. * Served as work force scheduler. * Left as Clinical Nurse II by attending continuing education classes and partic ipating in activities that supported self learning. * Recognized by management with the Phoenix Children's Hospital Spotlight Award in 04/1995 for outstanding patient care. * Received "Special Person Award" from peers in 06/1995 and 11/1995. EDUCATION University of Phoenix, Phoenix, Arizona Bachelor of Science in Nursing, 2005 Honors Graduate Scottsdale Community College, Scottsdale, Arizona Associates Degree in Nursing, 1993 HONORS Sigma Theta Tau International, Inc. Honor Society of Nursing, 2006 Scottsdale Community College

Class President