MICHAEL E.

SHELDON 14694 Bloomfield Way, Rosemount, 55068, Minnesota, USA Mobile Phone: 360-561-3207 Secondary Phone: 651-332-2419 E-mail: ms1293ea8@westpost.net References available upon requests ________________________________________ OBJECTIVE With an extensive 15+ year background in Information Services and Technology, I am seeking a position as a Network/Systems administrator with management and lea dership skills. ________________________________________ SUMMARY OF QUALIFICATIONS * 15+ years of cross-platform experience in systems and network administration, including the analysis, installation, maintenance, and repair of network and loc al servers, workstations, hardware, software, and peripherals. * Superior troubleshooting and technical support abilities with network connecti vity, maintenance, patching and security. * Ability to support and administer both UNIX and Windows in direct support of e ngineering, medical, development, database, and web environments. * Project management responsibilities involving primary technical leadership, gu idance, and support. *Excellent communication and problem solving skills ________________________________________ COMPUTER SKILLS Networking: Ethernet, Routers (Cisco IOS), Switches, Gateways, Hubs, DSL/Cable, Cabling; TCP/IP, IPX/SPX, UDP, DHCP, DNS, LDAP, WINS, FTP, TELNET, SMTP, POP3, N AT, VPN, VLAN, WLAN, RIP. Hardware: IBM BladeCenter, e, i, and xSeries Servers, Dell/EMC SAN hardware, Del l Power Edge & Blade Servers, Compaq Proliant rack mounted servers; Sun Ultra/SP ARCstation; NetApp NAS/SAN Storage; Routers (Cisco IOS), Cybex switches, Netgear hubs and switches; SCSI devices; HP, Dell, IBM, Compaq, Toshiba, Gateway comput ers and desktops; HP and Xerox Network printers; Apple iPhone, iPad, and iTouch, Windows Phone 7, Smartphone technology. Software: IBM AIX 5.2-5.3, HP-UX 10.20-11.11, Sun Solaris 8-10; Red Hat and SuS E Linux; Oracle 8i/9i (Support); VMWARE Server 3.5 and workstation 6.0; TSM and Tivoli Storage Manager; Windows 2000-2010 Server Installation, Integration, and support, Active Directory, IIS, SQL Server 6.5, 7.0, 2000 (Integration and Supp ort), Terminal Server, Microsoft Exchange 2010, 2007, 2003, 5.5, Microsoft Proje ct, VISIO; Windows 95/98/NT/2000/XP, Microsoft Office 2010, 2007, 2003 Suites; Citrix Metaframe and WinFrame; PC Anywhere; Symantec Ghost, Virus software. ________________________________________ CERTIFICATIONS Microsoft Certified Profession (MCP): Windows Server 2003 ITIL V3 Foundation Certification CompTIA Network 2009+ Certification/CompTIA A+ Certification WORK EXPERIENCE Microsoft Tier 2 Support Engineer (Microsoft Online Services - BPOS-S) Microsoft via VMC (Direct Contract) | Redmond, WA September 2010 - February 2011 * Technical Support and troubleshooting for (BPOS-S) Microsoft Business Producti vity Online Suite via "The Cloud" consisting of Microsoft Exchange, SharePoint, Office Communicator, and Live Meeting.

* Demonstrated technical competence with Microsoft Exchange Server Enterprise in cluding Exchange Management Console (EMC), Windows SharePoint Services, SharePoi nt Portal Server, Internet Information Server (IIS), Microsoft Windows Server, S QL Server, Office Outlook, Office Communicator, Windows Mobile, Live Meeting, an d Power Shell * Experience with BES 5.1(Blackberry Enterprise Server) which involved adding an d removing users and making modifications to policies and services, including th e troubleshooting of Blackberry, Android, iPhone, and Windows 7 handheld devices . * Consistently using tools such as Powershell, Active Directory Tools, Product S tudio, Right Now (Ticketing system), Microsoft Easy assist, and MOSDAL logging a nd capturing. * Technical consultation, coaching/mentoring to Tier 1 Engineers via a ticketing system and over the phone as well as consistently providing coaching, mentoring and technical advice to my fellow Tier 2 Engineers. * Delivered timely and high quality incident resolution focusing on root cause a nalysis, prevention, and knowledge transfer. * Effectively managed Service Requests to ensure timely and high quality communi cation with customers and resolution of all issues. Systems Administrator - Advanced IBM | Minneapolis, MN June 2003 - December 2008 * Monitor, maintain, and support of multiple UNIX and Microsoft Windows remote v endor sites across multi-platform layout for IBM Global Services division. * Installation, management, and troubleshooting of Microsoft Windows and UNIX se rvers, workstations, printers, and peripherals. * Provide UNIX on-call and patching support for HPUX, SUN, AIX and Linux servers and workstations. * Implementation and Administration of Active Directory infrastructure on Micros oft Windows server 2003 and 2008 (x86 and x64) including users, groups, printers , group and users policies, security, virtualization, and transport. * Direct support and administration of server and workstation OS. (Server 2003, 2008, Windows XP) * Administration, Management, and Support of Exchange 2007 Server utilizing Exch ange Management Console. * The creation, monitoring, and administration of local and remote mail boxes in volving mailbox, client, and transport roles; certificates, access, and diagnost ic reporting. * Support of Client Access servers, including POP3 and IMAP4, Exchange ActiveSyn c, Outlook Web App (OWA). * Ensure that customer SLA's are met or exceeded per customer policy. * Problem solver tasked with ticket assignment, support, and resolution. * Account level responsibilities including project management and support. * Third level support working directly with customer and support teams. * Server specialist involving server builds and decommissions. * Ensure adherence to problem and change management process in support of custom er policy. * Server specialist involving server builds and decommissions. Network Services Administrator IV Medica Health Plans | Minnetonka, MN August 2007 - July 2008 * UNIX administration involving server maintenance and administration of user ac counts, groups, applications, and rights surrounding TSM, Tivoli, and Oracle app lications. * Hardware support including VIO, NIM, and networking configurations. * Work directly with customers, project managers and management. * Server and workstation administration and support of Windows 2000 and 2003 ser vers surrounding Active Directory, GPO, DNS, WINS, and Trend virus protection.

* Provide direct support to customers and end users. * VMware ESX server and workstation administration and implementation * Project management - Technical lead: Windows hardening, Project Office, and Sa feword 2 Factor Authentication. Network Services Professional IBM via Alternative Resources Corporation (Direct Contract) | Minneapolis, MN December 2002 - April 2003 * Windows XP Professional installation, support, and administration. * Citrix MetaFrame XP installation and administration. * Microsoft Windows 2000 Server and Workstation installation and administration. * Novell 4.X administration and support. Network Services Support IV NCS Pearson | Edina, MN November 1998 - November 2002 * Third level network technical support involving network design and implementat ion. * Direct client training and support. * Compaq Alpha installation and support. * Microsoft Server and Workstation installation, configuration, and administrati on. * SQL administration and configuration, and Hagen PrintCafe time scheduling serv er support. LAN Integrator / Administrator Dain Rauscher Wessels via RHI Consulting (Contract) | Minneapolis, MN June 1998 - September 1998 * Manage Novell 3.X migrations to Windows NT involving Novell server setup and c onfiguration, as well as remote administration. Day-to-day network administratio n reporting directly to project manager and technical leads. IS Network Lead Comdisco via PCSE (Contract) | Eden Prairie, MN December 1997 - May 1998 * Managed seven onsite support staff responsible for the network design, adminis tration, and configuration of entire facility. Project Management of new and exi sting environments. End-user and client training. Consultant, Contractor, and Network Administration - Various Contract Positions | Minnesota January 1991 - December 1997 ________________________________________ EDUCATION DeVry Institute of Technology Bachelor of Science in Telecommunications Management October 1992 ________________________________________