Annette Santiago-Reyes 3640 Bracknell Forest Dr. (440) 213-9142 Groveport, Ohio 43125 Annette_Reyes@att.

net In times of drastic change, it is the learners who inherit the future. Those who have finished learning find themselves equipped to live in a world that no long er exists. The central task of education is to implant a will and facility for l earning; it should produce not learned but learning people. The truly human soci ety is a learning society, where grandparents, parents and children are students together. Eric Hoffer (1902-1983) Professional Profile Human Services Professional with over 12 years working with various populations both in direct service and supervisory capacity. Knowledgeable of youth needs and also experienced in management, implementing new curriculum, engaging new cl ients, evaluation of programming, and life, social and soft skills workshops. Ma in goal is to prepare youth for a future where they can be confident of their ow n talents and aware of their self worth. Skills Summary

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Work well in a high pressure environment. Strong training skills. Knowledgeable of Microsoft Programs. Fluent in Spanish Major strengths in planning, problem solving and communication. Demonstrated ability to work effectively with clients. Capable of handling multiple projects concurrently.

P Demonstrated record of high performance standards, including attention to sche dules, deadlines, budgets and quality work. P Experience preparing and reviewing program proposals, narratives and budgets. P Assertive, self-motivated, goal-oriented, organized and efficient. P Highly imaginative with many innovative ideas. Experience Southeast Mental Health Agency Columbus, Ohio Vocational Training Instructor 3/2008-1/2009 P Instructed participants in presenting a positive image by providing workshops dealing with resume writing, personal appearance, and interview techniques. P In addition, I Instructed participants in areas such as personal, social, and work-related attitudes and behaviors. P Conducted and corrected examinations. P Planned and supervised class projects, field trips, and visits by guest speake rs, and guided participants in learning from those activities. P Planned and conducted activities for a balanced program of instruction, demons tration, and work time that provided students with opportunities to observe, int eract, and ask questions. P Observed and evaluated participants to determine progress and made suggestions for improvement. P Observed and interacted with participants to determine qualifications, limitat ions, abilities, interests, and other individual characteristics. P Structured and maintained an ongoing curriculum. P Presented information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos an d lectures.

P Developed alternative training methods when expected improvements were not see n. P Attended meetings and seminars to obtain information for use in class. Elyria YWCA Elyria, Ohio Assistant to Executive Director 1/2007-1/2008 P Wrote, designed and produced correspondence requested by director for fundrais ing events, and agency activities. P Met monthly with Anti-Hate taskforce which was a taskforce created by the dire ctor and was sponsored by the Elyria YWCA, in conjunction with the local police force, sheriffs office and local FBI branch. P Assisted with travel arrangements. P Trained other clerical staff. P Prepared invoices, reports, memos, letters, financial statements and other doc uments, using word processing, spreadsheet, database and presentations. P Prepared agendas and confirmed committee, board and other meetings. Youth Program Coordinator 3/2006-1/2008 P Promoted and developed and on-the-job internships opportunities for at risk yo uth. P Established relationships with employers regarding benefits of being part of t he program and maintained relationships with employers by dealing with problems, complaints and the progress of recently placed participants. P Prepared students for further education by encouraging them to explore lear ning opportunities. P Contacted various service agencies on behalf of youth with specific needs or p roblems. P Instructed participants in presenting a positive image by providing workshops dealing with resume writing, personal appearance, and interview techniques. P Assisted in the ongoing development, writing and editing of proposals for curr ent programming. P Assisted in the preparation of budget for initial budget for proposal and the amended budget for final proposal authorization. P Presented information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos an d lectures. P Developed alternative training methods when expected improvements were not see n. P Attended meetings and seminars to obtain information for use in programming. P Provided ongoing case management. Lorain County Workforce Development Agency Elyria, Ohio Youth Development Specialist for WIA programming 9/2004-3/2006 P Reviewed program proposals submitted by area agencies. P Determined proposal feasibility, based on knowledge of areas programming needs . P Interviewed applicants and recipients to determine eligibility for WIA Youth p rogramming. P Identified need for social services and made referrals to various agencies and community resources available. P Prepared and kept records of assigned cases. Second Harvest Food Bank Lorain, Ohio Agency Relations Coordinator 2/2004-9/2004 P Completed applications, approvals, and training of agencies who were intereste d in accessing the food bank. P Served as the liaison between the food bank and the agencies which it served a nd kept ongoing maintenance of their files. P Completed site inspections of the agencies in the four counties serviced by th

e food bank. Inspections included making sure food was stored correctly and that they were servicing their clients. P Completed these tasks in accordance with USDA/Health Code guidelines. Lorain County Department of Jobs and Family Services Elyria, Ohio Bilingual Income Maintenance Worker 12/1999-3/2003 P Interviewed benefits recipients at specified intervals to certify their eligib ility for continuing benefits. P Compiled, recorded, and evaluated personal and financial data in order to veri fy completeness and accuracy, and to determine eligibility status. P Checked with employers and other references to verify answers and obtain furth er information. P Interpreted and explained information such as eligibility requirements, applic ation details, payment methods, and applicants legal rights. P Initiated procedures to grant, modify, deny, and terminate assistance, and ref erred applicants to other agencies for assistance. P Investigated claimants for the possibility of fraud and abuse. P Answered applicants questions and phone calls about the status of their benefi ts. P Maintained records of assigned cases. P Counseled and aided individuals and families requiring assistance of social se rvice agency. Education Capella University Currently pursuing Masters in Education specializing in Training and Performance Evaluation Cleveland State University Cleveland, Ohio Bachelors of Arts specializing in Urban Services and Nonprofit Administration