Anthony Dunn 1211 Florence St. Parkersburg, IA 50665 Phone: 319-346-1184 Cell: 319-231-5808 E-Mail: ad12b13c2@westpost.

net Objective To become a team member of a dynamic business that will utilize my years of expe rience and education in problem resolution, planning, managing and implementatio n. Summary of Qualifications 20 years IT infrastructure and communications experience. 15 years dedicated communication technician for Deere and Company. Database administration-Commit Software capable of billing, equipment records, s tation and cable identification, labor tracking, circuit management and more. Continuous training to meet customer and company needs. On call and responsible for repair and maintenance of multi million dollar commu nication systems. Computer competencies including Microsoft Office Suite, CAD Key, Cisco Basic, Av aya IP Office, Microsoft Server, Nortel Helmsman. Professional Value Offered Disaster Recovery Planning: Team member of Y2K backup and disaster recovery planning and implementation for SL-100. Implemented post 911 policies and procedures for data and communication device r ecovery. Technical Support: Deere and Company 1995-2011 AT&T participant in John Deere's Achieving Excellence program, resulting in Part ner (the highest rating attainable) status as a John Deere Information Technolog y vendor. Maintained 99.999% up-time for SL-100. Provided 99.99% on-time service order delivery. Attained 99.99% trouble ticket resolution efficiency. Project Management: Supervised 10-200 station builds, coordinated sub-contractor work, directly resp onsible for up to 15 employees. Bid projects, order material, scheduled work, generate invoices. Design Part of team that conceptualized and designed a pod system that resulted in 80% cost savings for routine station adds and personnel moves for Deere and Company operations in Waterloo, Iowa. Created specialty circuits for emergency preparedness, radio phones, external al ert devices and others. Client Interface Collaborated on client engagement strategy by composing surveys and call in opin ion polls. Analyzed and produced product life cycle reports, resulting in the creation of a n on site critical spare equipment collection for SL-100, TSI, Multiplexers, Mer idian Mail and other communication devices.

Work Experience March 1995 to January 2011 AT&T Rockford, Illinois Technician Install, initialize and test Cisco switches and routers. Dedicated technician for Deere and Company 15 years. Project coordination and management of 10-200 station builds, remodels and reloc ations. Installation and testing of network patch panels for SL-100 switch cut, Ethernet and other data needs. Managed service activity for large business accounts such as Deere and Company, Bank of America, FCC, IBM and others. Extensive installation and repair experience of IT infrastructure. Repair telephones, cable, switch equipment and circuits. Install cable including MDF, IDF and station cable. Design and construct customer closets supporting cat3, 100MHz, Gigaspeed and fib er. Test , certify and maintain cable record database. Perform routine maintenance on SL-100, Meridian Mail, IPE, RSC, UPS, battery pac ks, multiplexers, TSI, Erickson wireless, Norstar key systems, ACD units and oth ers. Program and test SL-100 switch and Norstar systems. February 1991 to March 1995 Communication Innovators Pleasant Hill, Iowa Lead Technician Installation, termination,testing and certifying fiber optic cable. Train new employees. Provide policies, procedures, technical installation, test ing, certifying and other business practices. Project coordination and management of 2 to 2000 station adds, installation of b ackbone infrastructure, switch installs and cut overs. Service work including installation, programming and training on telephone, voic e mail, paging and music on hold systems. Outside plant work. Education and Training Des Moines Area Community College 1990 Ankeny, Iowa Associate of Applied Science Telecommunications University of Northern Iowa 2006 Cedar Falls, Iowa Bachelor of Science Technology Management Certifications Cisco Career Certifications-CCNET, Avaya IP Office, Microsoft Server, Meridian P BX, T-1, ISDN, Nortel key systems and mail, DMS switch equipment, Fluke test equ ipment.