Human Resources In Regards to: Stephen S Delgado Dear Human Resource Department, I am actively seeking employment with a company

looking to hire a long-term empl oyee, and be apart of a team that will help your company grow. I have 39 years of retail experience that ranges from my most recent position as Store Manager o f Goodwill Industries, Inc. Redondo Beach (1year). Owning my own computer stores that offered sales, service, support, internet, and IT support (17 years) and m anaging stores for one of Californians largest grocery chains (21 years). My most recent position with Goodwill Industries, Inc. as a Store Manager has be en very customer service oriented as well as task oriented. As Store Manager, t raining and managing my employees, to ensuring increased profitability with exce llent customer service is what I expect. As a small business Owner and President I hired and trained my employees to be c ustomer service oriented and to have the ability to wear several hats when neces sary. I also had an internship program, in place, that allowed high school and college students to come in and be trained how to work with the general public a s well as technical training that could later lead to employment. My business s erviced individuals and companies with all their IT needs from a single computer connected to the internet, to companies with Novell engineering networks within the same office, and to other locations being connected through a T1, LAN, WAN, and or a gateway to AS400. Through the years with The Vons Companies Inc., I have been a Temporary Relief A ssistant District Manager for Vons at the Las Vegas, Nevada strike in the 80's a nd the nine (9) Tianguis Hispanic Markets, also a Temporary Divisional Trainer f or the roll out of Vons's nine (9) Tianguis Hispanic Markets in 1987. For the V ons stores I was a Store Director/Manager at several locations. I have overseen and participated in all aspects of my store that pertained to the customer and employees. I ensured that they maximize their performance while working within the guidelines of the company's policies and procedures, Labor Union Contracts a s well as California State Labor laws. This ranged from courtesy clerks, clerks, and cashiers on through key carriers in management positions. I regularly asse ssed their training and work performance and wrote performance evaluations, and annual employee evaluations including all store management positions through Ass istant Store Director. While working for Vons I oversaw my stores operations an d the new Hispanic markets project. I assisted with the new installations of co mputerized cash registers and merchandising (POS) within the main office of Vons , out to the stores. So having built a career in retail management and ownership, I feel I have the b ackground and understand the importance and benefits that can achieve success of a business operation. As an owner and manager I can bring a wealth of knowledge , loyalty and success to your customers and your company. Thank you for your consideration, and I look forward to hearing from you. Sincerely, Stephen S. Delgado ---------------------------------------------------------------------------------------

Stephen S. Delgado Retail & Corporate Management With a proven record of success in Business Ownership, IT, Retail and Grocery In dustries Summary of Qualifications I have 39 years of retail experience that ranges from owning my own computer sto res that offered sales, service, support, internet, and IT support (17 years) to managing stores for one of Californians largest grocery chains (21 years), Stro ng applicable educational background and success in a corporate environment. Exc ellent presentation and time management skills. Intuitive challenge seeker. Will ing to travel. Areas of Expertise *Retail Management *Corporate Management *Supply Chain Mgmt *Retail Training n *Grocery Management *IT Systems and Training *Netware Engineering *Safety Program *Bi-Lingual *DOT Regulations *Inventory Control *Employee Supervisio

Professional Experience Goodwill Industries 2008 - 2009 Store Manager - Los Angeles, CA. Plan and direct the day-to-day operations of the retail store. Develops strategi es to improve customer service, drive store sales, and increase profitability. E nsures customer needs are met, complaints are resolved, and service is quick and efficient. Ensures all products and displays are merchandised effectively to ma ximize sales and profitability. Forecasts staffing needs and develops a recruiti ng strategy to provide optimal staffing in all areas. Establish store policies, practices, and procedures that are in line with corporate policies, procedures a nd specific goals. Computer Connection 1991 - 2008 President & Owner - Claremont & Long Beach, CA. Responsible for all aspects of the organization's marketing, sales and administr ative policies, objectives, and initiatives. Developed and overseen the entire b usiness function, ensuring the business plan, employees and sales plan were orga nized to achieve maximum sales volume and profits. Developed and managed the mar keting function, identifying key marketing outlets and competitive strategies. D eveloped all policies and procedures for corporate business structure, including operations, sales, finance and administration. The Vons Companies, Inc. 1978 - 1991 Store Director- Various Locations in CA. & NV. Responsibilities include the development and implementation of plans to achieve set business plans, sales and merchandising programs, store promotions, inventor y control, ordering control, merchandise pricing, product quality programs, labo r relations and safety. Maintained and controlled appraisal programs for both ma nagement and union personnel. Set staff objectives for day-to-day operations to better accomplish overall business objectives. Computer Skills

Microsoft Windows and Macintosh, MS Word, Excel, Access, Outlook, PowerPoint, CN I, CNE, CNA, Netware Engineer. Novell Teaching Certification Education New Horizons Learning Center Netware & Novell Certifications USC Los Angeles Grocery Management Program thru Vons Cal State Long Beach Computer Science 1991 - 1992 1986 1974 - 1975