Ralph F. Stauffer, Jr.

623 Carver Bluffs Parkway Carver, MN 55315 Phone (952) 368-9941 (Home) (952) 361-5518 (Business) (952) 361-5519 (Fax) (612) 916-0197 (Mobile) E-mail rs9e0c2a@westpost.net DIRECTOR OF QUALITY/MASTER BLACK BELT/LEAN LEADER Passionate, insightful, innovative proven leader with over 20 years' experience driving multimillion dollar cost savings and revenue enhancement, outstanding cu stomer loyalty and operational excellence. Expert at operational systems and pr ocess diagnosis and leverage point analysis. Proficient at forging strategy-driv en, high-performance change leadership teams; deploying continuous improvement i nitiatives in government and in the financial services, manufacturing, hospitali ty and health care industries. American Society for Quality (ASQ) Certified Six Sigma Master Black Belt, Certif ied Six Sigma Black Belt, Certified Manager of Quality and Organizational Excell ence, and Certified Quality Engineer with an MS in Quality Assurance (Applied St atistics) and extensive Six Sigma/TQM background JOB HISTORY: Principal, Woodside Quality Solutions LLC (March 2005-Present) - Independent Consultant in statistical methods for improvement, including Lean and Six Sigma deployment systems and techniques; latest Six Sigma client documen ted over $56,000,000.00 in savings from their first two Black Belt waves. - Guides deployment executives in change leadership for Six Sigma startups, and provides ongoing deployment coaching. - Writes and presents curricula designed to develop teams and team leaders, Six Sigma Executives, Champions, Master Black Belts, Black Belts and Green Belts, as well as general quality workshops (Quality Function Deployment, Lean Thinking, Design for Six Sigma). - Developed criteria and exams for rigorous Six Sigma certification programs. - Extensive experience with military/government organizations, manufacturing, te lecommunications and financial services. - On the faculty of Walden University, instructing MBA, BSBA and MSN statistics courses as well as MBA International Business Operations courses - Member of the National Institute of Standards and Technologies Quality Technic al Action Group, TAG 176. - Manages Six Sigma projects, coordinates multiple projects in Master Black Belt role. Senior Consultant, BlueFire Partners (1999-March 2005) - Senior Consultant in statistical methods for improvement, including Lean techn iques and Six Sigma. - Six Sigma "sensei," guiding deployment executives in change leadership for Six Sigma startups. - Trained and consulted with teams for the health care, financial services and manufacturing industries. - Served as an examiner for the Minnesota State Quality Award Total Quality Leadership Trainer and Consultant, U.S. Navy (1992 -1999) - Internal and external quality consultant, providing program assessment, projec t management, tailored training, and facilitation assistance, as well as trainin

g instructors in facilitation skills for quality, management and leadership cour ses. - Director of Quality for a large remote overseas command. Trained, developed an d led a consulting group 40 team facilitators which serviced internal activities , 11 tenant commands and the entire Caribbean area. - Delivered classes in Total Quality tools, principles and implementation to hi gh level audiences. Direct students of these courses documented over $750,000,0 00.00 in tax dollar savings; long-term savings for the government is estimated t o be higher. - Developed curricula for Quality Function Deployment, Process Management (using Goal-QPC tools), Statistical Process Control and Systems Approach to Process Im provement/Lean Manufacturing. Brought curriculum development projects in ahead o f schedule, saving over $300,000 in contractor fees. - Facilitated Strategic Planning sessions for diverse high-level organizations t hroughout the U.S. and Europe. - Team facilitator and leader for numerous quality teams. Long-term benefits fro m those teams is immeasurable, but quantifiable savings from their efforts total ed well over $10,000,000 in taxpayer dollars. EDUCATION AND TRAINING: - Currently a Ph.D. candidate in Walden University's Advanced Management and Dec ision Sciences program, with a concentration in Leadership and Organizational Ch ange - Master of Science in Quality Assurance (Applied Statistics) from California St ate University, Dominguez Hills May 1999, GPA 3.96/4.00 - Program included graduate-level courses in Service Outcome Measurement, Proje ct Management, Advanced Statistics and Probability, Total Quality Management, He alth Care Industry Continuous Quality Improvement, Measuring Customer Satisfacti on in the Service Industries, Human Factors in Engineering and Design, Customer Satisfaction, Statistical Process Control for the Service Industry and ISO 9000. Bachelor of Science Major: Sociology. Regents College of the State of New Yor k; November, 1997. GPA 3.5/4.0 Extensive Train-the-Trainer, presentation skills and facilitative training skill s education; attended the Department of the Navy's diversity training facilitato r course, Instructor Training course, curriculum development course and Naval Le adership Training Facilitator course. ADDITIONAL INFORMATION: - Published articles in Quality Progress, peer-reviewed journal for ASQ. - Author of recent article on Attributes Charts in Quality Digest - Author of recent four-part series on Statistical Process Control in Six Sigma for IQSixSigma. - Author of the Six Sigma chapter in the new AMA Project Management Handbook (3r d Ed.) - Speaker at IQPC, Deming Institute, Center for Business Practices and ASQ confe rences. - Reviewed Six Sigma textbooks for Donald J. Wheeler, Howard Gitlow and Roger Ho erl & Roland Snee - Senior Member of the Statistics Division of the American Society for Quality. - Contributing member of the W. Edwards Deming Institute. - Fluent in most Windows-based spreadsheet, word processing and presentation gra phics packages, Minitab and JMP statistical software. - Able to communicate easily and comfortably with all levels of personnel due to diverse background as line worker, supervisor, manager and consultant.

- Hobbies include guitar, woodworking, and traditional Japanese martial arts. - Highest security clearance held: Top Secret - Service-Disabled Veteran Small Business Owner