Highly respected and effective executive with proven analytical, managerial and leadership abilities with 20 years of progressive

experience in the service/fran chise industry. Exceptional accomplishments in creative problem solving, strateg ic planning, revenue enhancement and cost management. Trusted leader with the ab ility to motivate others, leverage resources and mobilize people from a remote l ocation. Strong interpersonal communication skills with team members to facilita te financial goals and objectives, which translated into a stronger bottom line. PROFESSIONAL EXPERIENCE DUNKINa BRANDS, INC., Florida 2005 a" 2011 (Dunkina Brands, Inc. is owned by a consortium of private equity companies: Bain Capital, The Carlyle Group, and Thomas H. Lee Partners. With more than 14,800 p oints of distribution in 44 countries, and approximately 120 years of combined h istory, Dunkina Brands is home to two of the worldas most recognized and loved b rands: Dunkina Donuts & Baskin Robbins.) Business Development Manager (2007 a" 2011) Performed business and financial analysis of all corporate and transferred prope rties. Negotiated all deals with potential buyers to maximize the sale prices, lease terms and other terms related to the brokerage. Coordinated the flow of i nformation and documentation through various functions/parties (franchisees, att orneys, construction, development, legal, finance and operations) to execute eac h transaction. a Created additional points of distribution within existing store base significa ntly increasing profitability. a Created long term, quality earnings in the form of annuity income for the Bran d. a Generated over $2.0 million income through non-recurring transactions annually by adding value to the franchiseesa businesses. a Controlled in excess of 50 transactions/projects annually. a Delivered short-term income opportunities to ensure the marketas fiscal year p rofit targets. a Facilitated and effectively deployed in excess of $3.0 million in corporate ca pital including the forecasting and management of the projectsa capital and expe nses. a Ensured development targets through alignment with the development team and su ccessful process completion and the sale of corporate developed locations. a Standardized corporate capital expenditures to ensure the Construction and Ope rations teams understanding of the transaction and coached the teams through the entire process. a Communicated the details of transactions to ensure various levels of the senio r management team including the CEO are aligned with the strategic needs of the organization. Operations Manager (2005 a" 2007) Partnered with franchisees on the creation and execution of their business plan to drive sales growth and profitability. Effectively coached franchisees by prov iding candid feedback, suggestions and committing time and resources. Collaborat ed and motivated each franchisee to achieve their specific goals a Conducted formal assessments in each restaurant providing education; identifie d the gaps between current operations and expectations through effective action planning. a Worked collaboratively with cross functional market teams to leverage common g oals and expertise. a Influenced franchisees on the value of the people component of their business plan and provided guidance on organizational structure and succession planning. FRIENDLYaS, New York 2003 a" 2005

(Friendlyas Ice Cream Corp. operates a chain of restaurants in the United States . The company also provides restaurant franchising services. In addition, it man ufactures ice creams that are distributed through supermarkets and other retail locations. The company was founded in 1935 and is headquartered in Wilbraham, Ma ssachusetts.) Region Director The Region position had complete responsibility for all restaurants within the d istrict, ensuring that they operate at a high quality level with emphasis on gue st satisfaction and product quality while adhering to all company standards, pol icies, and procedures. Responsible for driving the financial performance of the restaurants, including sales and profitability, holding store management account able for results. In addition to the operational duties, supported various huma n resource related functions including recruiting, hiring, coaching, development , leadership, direction and inspiration. a Supervised the operational excellence of 12 restaurant General Managers and 30 0 crew members. a Managed a revenue base of $18 million annually. a Hired and oversaw training of the General Managers and District Managers. a Developed and enhanced food and expense control and costs to focus on in store profits. a Analyzed profit and loss statements to ensure cost controls. a Monitored industry trends and local competition in order to assure profitabili ty and productivity.

EDUCATION Bachelor of Science Degree, Business Florida International University, Miami, FL COMMUNITY INVOLVEMENT Make a Wish Foundation, Grant Administrator Brevard Public Schools, School Council Member Brevard County Youth Football and Cheerleading Association, (Supports 500 youths in after school activities) Board Member