Wayne D. Van Kampen 1213 SR 143 ~ Coeymans Hollow, N.Y. 12046 Phone: 518-756-6511 wv12f1134@westpost.

net ________________________________________ DISTRICT / REGIONAL MANAGER Highly accomplished multi-unit Retail Management Professional with extensive exp erience in specialty format retailers. Excellent visionary and strategist, with proven record of consistently exceeding sales expectations, generating market ga ins, and maximizing profits. Known for effective and strategic problem-solving a nd loss reduction skills; change maker with artful communication abilities. Outs tanding coaching and mentoring skills; known for motivating successful teams to provide exceptional customer service. ? Operations/Process Management ? Budget & Administration ? Retail Planning ? Start-Up Turnaround Efforts ? Human Resource Management ? Inventory Analysis & Management ? Talent Identification & Recruiting ? Loss Prevention & Asset Pro tection ? Team Building & Leadership ? Performance Management CAREER ACHIEVEMENTS Territory Development: Evaluated Empire Vision Centers territory as new Territor y Director and created detailed plan. Identified and recruited staff; initiated training and up-training, and developed new processes and policies. Motivated a team of managers and built the region into a successful team. Turnaround Specialist: As Bruegger?s Bagel Bakery District Manager, took owners hip of a failed franchise operation (5 stores). Recruited management team and st affs and successfully reopened all 5 locations; project was completed $100K unde r budget. Professional Recognition: Awarded all expense paid trip to Paris for 2 by Empir e Vision Centers in appreciation for accomplishments in region. PROFESSIONAL EXPERIENCE EMPIRE VISION CENTERS, Eastern N.Y. Region 2003-11/2010 Regional Vice President Operations/Territory Director Led 17 Retail/Managed Care Optical Centers with 150 Associates, 29 Doctors, Regi onal Educator, and Regional Lab Director with sales in excess of $26M annually. Oversaw core business operations, including retail and lab functions, human res ources, and quality control. ? Identified, motivated, and coached qualified employees and actively recruited externally; built benchmarks for succession, which resulted in escalation of sal es/profits. ? Coached store managers in achieving high employee performance while adhering t o corporate policies and complying with government regulations. ? Analyzed sales figures and forecasted future sales volumes to maximize profits ; analyzed and interpreted trends to facilitate planning. ? Monitored expenses and inventories, identified areas of concern, and drove eff orts to improve margins; developed and led loss prevention initiatives. ? Promoted one Regional Vice President and two Regional Educators from within re gion; mentored and assisted 22 associates in obtaining Optician licenses. ? Coached sales associates in personal sales presentations; drove higher sales, increased average ticket, and improved customer satisfaction.

WAYNE D. VAN KAMPEN Page Two Phone: 518-756-6511 wv12f1134@westpost.net PROFESSIONAL EXPERIENCE, Continued WENDY?S, ALLWEN INC., Albany, N.Y. 2001-2003 General Manager Took management ?ownership? of failing Wendy?s restaurant. Drove sales to $1.6M, managed controllable costs including consumables/cash variations, salaries, and overtime; returned site to profitability. ? Recruited, interviewed, hired, trained, and supervised 25 employees. ? Implemented marketing program, maintained franchise image, provided excellent customer service, and ensured all personnel adhered to corporate safety policies and standards. ? Collaborated with corporate management and field operations to formulate sched uling and training strategies. ? Developed, monitored, and continuously refined training to insure staff had ne cessary expertise to carry out their responsibilities. ? Provided feedback on performance and implemented further training as necessary . BRUEGGER?S BAGEL BAKERIES, Albany, N.Y. Upstate N.Y. Region 1994-2001 District Manager, Operating Partner Directed, managed and oversaw the operation of 35 retail profit centers, 2 produ ction facilities; supervised 5 District Managers with sales in excess of $27M an nually. ? Collaborated with senior management on training processes and conducted on-the -job training to Store Managers and Assistant Managers, ensuring quality of cont ent delivery and best practices. ? Analyzed sales figures and forecasted future sales volumes to maximize profits ; analyzed and interpreted trends to facilitate planning. ? Toured shops regularly and engaged customers and colleagues; identified and re solved urgent issues. ? Trained bakery management in goal setting, budget oversight, human resources s upervision, customer service skills, and daily management. ? Ensured new employees were oriented to the organizations policies and procedur es. TOWN OF COEYMANS POLICE DEPARTMENT, Coeymans, N.Y. 1980-1999 Police Officer, Captain PT Served as captain and supervised 16 sworn Officers, 24 Civilian Dispatchers, and 911 Emergency Center handling emergency calls for 2 Police Agencies, 3 Fire Dep artments and a Rescue Squad. EDUCATION AND CERTIFICATION COLUMBIA-GREENE COMMUNITY COLLEGE Police Certification, N.Y.S. DCJS ServSafe, Certified since 1980 PROFESSIONAL MEMBERSHIPS / AFFILIATIONS Town of Coeymans Board of Ethics Review, past member Ravena Rescue Squad, First Responder, past member

Wayne D. Van Kampen 1213 SR 143 ~ Coeymans Hollow, N.Y. 12046 Phone: 518-756-6511 wv12f1134@westpost.net ________________________________________ REFERENCES

Dr. Dana Salgado, O.D. Optometrist, Troy Vision Home: 518-439-7916 Cell: 617-256-7916 Relationship: Co-Worker Mark Carley General Manager / Licensed Optician, Troy Vision 518-376-6161 Relationship: Subordinate Annette Matthews General Manager / Licensed Optician, Empire Vision Centers 518-274-1177 Relationship: Subordinate