John Brown 4234 SW 16th Ave Amarillo, TX 79106 Phone: (806) 420-9011 E-Mail: jb12f9b4a@westpost.

net Personal Resume Relocating to Austin, TX upon secured employment Objective To seek an opportunity to work with a dynamic company where I can utilize my exp erience, leadership and motivational skills, with enthusiasm to develop exceptio nal skills to achieve superior results helping the organization as well as help myself to grow. Experience Roasters Coffee and Tea Co. Jan 2011 to Present Aug 2009 to Feb 2010 Achieved high customer satisfaction for consistency and accuracy, with strong fo cus on customer relationships. Consistent positive feedback from upper managemen t, owners, and guests. Handled and resolved guest complaints while maintaining a positive experience for all store patrons. Consistently recognized by managemen t for providing superior customer service in form of raises and bonuses/tips. Wo rked closely with manager to produce new alcoholic drink items on menu to increa se alcohol sales. Auntie Anne's Soft Pretzels June 2003 to Aug 2009 Feb 2010 to Jan 2011 Provided friendly, prompt service to all customers. Moved into a management posi tion after two years of employment. Food prep and food safety procedures impleme nted and training responsibilities carried out to stay above USDA regulations. S upervised between 6-15 employees at any give time. Sole opening and closing duti es including registers, inventory ordering, setup and takedown. HR duties includ ed hiring, training and employee reevaluation. Bi-weekly inventory and payroll p rocessing for 20+ employees. Built trusting, quality rapport with fellow mall em ployee staff and customers. Education West Texas A&M University: Partial Bachelor's in Advertising and Marketing Aug 2 009 to Dec 2009 Worked on teams to develop campaigns to present to clients such as State Farm In surance, The National MS Society, The 2010 Census team and WTAMU. Responsible fo r gathering research on target audiences, existing market trends, and competitor s. Collaborated with team members for themes and executions of campaigns. Design ed power points and campaign posters. Attended and completed a marketing ethics class, a marketing research class, and two introductions to marketing classes. G PA: 3.25 (one semester) Amarillo College: Associate's in Advertising and General Studies Aug 2005 to May 2009 Various classes in education, mass communication, and general studies to achieve both degrees. Main strength in Radio and TV production and advertising classes within Mass Communication Degree Program. Final grade heavily based on individua lly created mock campaign. Advertising GPA:4.00 Mass Comm GPA:3.60 overall GPA: 3.49 Skills Fast learning, commitment to quality and service, perform well in high-demand, f ast-paced environments. Hard-working, responsible customer service professional with eight years of experience as well as partial bachelor's in marketing and ad vertising, well-organized and dependable with excellent leadership skills who is capable of taking initiative. Customer focused individual with marketing, adver tising, employee hiring, employee development, management (six years), food prep aration and food safety training. HACCP trained, TABC license as of Feb. 2011