Charles Hester, PMP, Six Sigma Green Belt 94 Prospect Street, Ramsey, NJ 07446 9618 Moss Haven Drive,

Dallas, TX 75231 Cell: (214) 938 6653 Email: ch130c952@westpost.net LinkedIn: chuck hester Objective: Lead Quality Assurance, Program/Project Management or Management Consulting role with an Organization where opportunities exist to instill or enhance a culture of Process Improvement and Quality. Professional Profile: A seasoned IT Professional with a breadth of experience and a reputation for suc cessfully addressing a wide variety of assignments under challenging conditions: * Exceptional planning skills. * Very strong analytical, and management skills. * Tenacious in pursuing solutions to complex issues. * Good technical and business skills support the ability to function as a bridge between technology and the underlying business it supports. * Excellent written and verbal communications / presentation skills * Innovative, flexible, quick learner. Professional Experience Summary: Managed various aspects of PMO engagements and implemented / standardized best p ractices (Based Upon PMI BOK, PMI PgM Standard) to streamline PMO efforts and en sure well governed, on-time delivery of quality deliverables that met the needs of the business. Managed Multiple Quality Assurance (QA) /Quality Control (QC) engagements which were implemented on-time with low post-deployment defect rates: * Industry best practices (Six Sigma, QAI BOK, PMO BOK, ISO9001 based) were used in order to ensure that QA focused on the "right" things, that key business obj ectives were met, and that maximum use was made of limited time frames / resourc es. * Proactive analysis and the establishment or enhancement of QA/QC processes res ulted in detection and resolution of problems as early in the SDLC as possible. Managed application development engagements, migrations and maintenance releases for on-time and on budget deployments which met or exceeded customer expectatio ns: * Introduced structured methodologies, QA / PMO best practices (based on PMO BOK , Six Sigma) and new technologies to improve quality and reduce implementation t imeframes. * The project management process generally included development of project chart er, requirements (including reviews, balanced scorecards and gap analysis), desi gn (including reviews), development, testing / QA, release management, project s taffing plan / budget, project schedule, risk and issues management, change / sc ope management, defect management (including root cause analysis) resource manag ement plan, and communications plan. Representative Experience: Equitane Consulting, LLC (04/2010 to Present) Principal Developing software and work aids to support QA planning/execution and Portfolio /Program/Project management. Knowledgent Group (11/2010 - 02/2011) (Overlaps with Equitane)

Senior Consultant * Developed Overall Quality Assurance / Quality Control service offering and "Go to Market" strategy. * Utilized the above as a baseline for expanding specific service offerings (ISO 9001 compliance, Quality Management Office, Process Assessments, Test Lab imple mentation). * Developed a QA/QC competitive landscape assessment of major competitors and de veloped a recommended strategy for improving the competitive position of the Com pany. * Developed criteria for a PMO competitive landscape assessment of the company's PMO services and those of major competitors. Criteria were based upon the PMI S tandard for Program Management. BUSINESS EDGE SOLUTIONS / EMC CONSULTING (01/2003 - 03/2010) Senior Industry Practitioner Client: Major International Communications Company (Lima Peru) - PMO QA Manager for 3rd Generation (3G) Wireless Network Deployment * This engagement involved performing two functions - one as QA Manager for the PMO overseeing all QA Activities (both for the Client and Vendors) and one as a mentor for the QA efforts related to the Client's internal applications. * Performed a Quality Assessment of the Client's QA / QC processes, organization s, test environments and recommended Improvements. * Developed staffing strategy and plan for the Client. * Developed Overall PMO QA strategy, plans and governance processes. * Coordinated PMO monitoring of QC execution of the Client and 4 Vendors. This i ncluded ensuring that QA/QC was included early in the SDLC and that efforts were coordinated between in-house Developers (new development, production maintenanc e) and vendors. * Coordinated development of test tool change requirements to enable full use of Quality Center. * Guided "right sizing" of testing efforts so they could be accomplished within available windows. This included identification of mitigation for areas where le ss comprehensive testing was performed. * Mentored the Client test manager and staff on industry best practices. Ensured that artifacts were in place to support repeatable results and continuous impro vement for subsequent QA initiatives. * Coordinated PMO related QA status reporting (including vendors) for the Client . Client: Large Domestic Wireless Carrier (Seattle) - Data Center Migration Suppor t * The client was migrating critical applications from two existing data centers to new data centers with new hardware (many applications were being virtualized) . Mapped the existing applications and hardware to hardware and virtualized clus ters in the new data center to facilitate planning efforts. Client: Large Hospital (Los Angeles) - Data Center Migration Bundle Program Mana ger * Program managed the physical migration of a bundle of servers and other equipm ent from existing data centers to a new data center. * Utilized / modified PMO processes to develop plans for the migration; coordina ted activities of the Stakeholders involved; resolved issues; performed change m anagement and performed PMO management of the physical moves. Results were on-ti me delivery, consistent results and only one minor defect that required post-mig ration cleanup. Client: Large International Telecommunications Company (London England) - Migrat ion PMO Risk and Issues (R&I) Manager * Coordinated Migration PMO R&I activities with the Portfolio R&I Manager. Assum ed responsibilities of the Portfolio R&I Manager when that manager was on a spec

ial assignment. * Developed Risk and Issues management components of the PMO SOW. Implemented PM O R&I governance processes. * Established semi-mechanized metric driven QA process for R&I management and re porting at both the tactical (operational) and strategic (executive) levels. Thi s process was adopted by the Portfolio R&I Manager. * Developed Migration PMO R&I planning and status reporting activities. * Led R&I reviews, change control and mitigation work efforts which reduced reso lution time and which resulted in reduction of Risks and Issues by more than 50% . Client: Large Wireless Carrier (Alpharetta, GA) - Test Management Office (TMO) Q A Defect Management Process (DMP) Team Lead * Utilized best practices and process assessments of existing DMPs to develop an d deliver a standard DMP (including metrics) for use across three Client QA Orga nizations in order to improve quality and consistency of QA efforts and facilita te cross-organizational testing. Client: Large National Integrated Communications Company (Toronto, Canada) - Loc al Number Portability Subject Matter Expert / QA SME * Performed an assessment of the Clients existing QC operation. * Applied Best Practices to develop a baseline QA / QC Strategy for the Carrier and served as the Carrier's representative on the Canadian industry's clearingho use acceptance work group. * Set up a MQ series / XML / SQL based test lab for functional and interoperabil ity testing between the Client's applications and the industry clearing house's applications. * Developed acceptance testing scenarios and an approach for dividing the testin g among the Canadian Wireless carriers and managing the effort so testing could be accomplished within the available tight window. The scenarios and approach we re adopted by all Carriers. * Initiative was implemented ahead of schedule with zero Severity one or two def ects. Client: Large National Wireless Carrier (Atlanta, GA) - Reseller (MVNO) Enhancem ent Business SME and Quality Control lead * Supported Client in designing a new architecture for supporting Reseller opera tions. * Developed criteria for and assisted Client to select a 3rd Party Commercial of f the Shelf (COTS) customer Care and Billing (CC&B) Application. Presented vendo r evaluation and recommendation to Senior Management. * Facilitated walkthroughs involving the Client, COTS vendor and Resellers to ve rify quality of requirements, design and configuration management. * Developed Business Requirements (Use Case Based) and documented technical requ irements for integrating the CC&B and resellers' applications with the Client's architecture. * Conducted work sessions with the Client's switch control, numbers management a nd network operations groups to ensure that the new products and services could be provisioned properly. * Developed the overall QC strategy and test scenarios. Utilized balanced scorec ards to ensure that the testing needs of all stakeholders were met. Verified tra ceability of test scenarios to requirements. * Defined Test Lab changes required for functional and inter-operational testing . * Managed testing of Client and Reseller application changes. * Results included on-time deployment of the initiative with no post-implementat ion production defects and establishment of a framework for cost-effective on-bo arding of future Resellers. Client: Large National Wireless Carrier (Seattle, WA) - Wireless SME / Architect

* Provided wireless subject matter expertise to assist the client in strategic p lanning related to introduction of converged wireless and Voice over IP (VOIP) s ervices through potential partnership / MVNO arrangements with Broadband cable p roviders. * Conducted JAD sessions to model how key business processes (Sales & Order Proc essing, Fulfillment, Billing, Marketing, Settlement, etc.) would be impacted by the initiative. Identified where business and application touch points would be needed between the client and potential broadband providers. * Provided a partnering recommendation and developed guidelines for negotiating / structuring deals. * Client utilized the results of the engagement as a baseline for further planni ng efforts. Client: Regional Wireless Carrier (Seattle WA) - Local Number Portability Deploy ment PMO QA Manager and Client Testing Manager * Developed QA components of the PMO SOW for the engagement. Defined QA Scope. D efined environments needed to test the applications. * Developed PMO QA plans, schedules and standards (Including Governance and Repo rting) for the LNP implementation. * Managed testing for the Client and coordinated the testing of 3 third party ve ndors who participated in the initiative. * Ensured traceability of test scenarios to requirements. * Implemented change control and issues management processes. * Reported test scenario / test case development and execution status for the Cl ient. * Reviewed Vendor SOWs and monitored performance against the SOW and overall tes t plans. Client: Large National Wireless Carrier (Atlanta, GA) - Local Number Portability Deployment Test Environment Manager * Developed plans for and managed deployment / support for eleven test environme nts * Avoided project delays by ensuring that test and production environments were available and functional when needed. * Worked closely with Client test infrastructure, UNIX system administrators, Ne twork management resources and 3rd party Vendor technical resources to roll out the environments and effect connectivity between the LNP test environments and 3 rd party vendor test environments. * Provided technical l support to other test teams, such as use of SQL (via TOAD ) to establish test conditions and verify test results. Client: Large National Wireless Carrier (Reston, VA) - Quality Assurance / Testi ng Lead * Client was implementing an application for billing of Wireless Application Pro totype (WAP) applications. * Developed the overall testing strategy and plan. Utilized case driven test sce narios / test cases. * Defined environments needed for testing the applications. Devised testing schedules and coordinated execution of the tests. * Defined Statement of Work (SOW) for the primary vendor on behalf of the Client . TRECOM / DMR / FUJITSU CONSULTING (02/1985 - 12/2002) Director Client: Incumbent Local Exchange Carrier (Butte Montana / Alexandria, VA) - Migr ation Manager * Managed development of data migration software and execution of migrations of internal and external data to a new Commercial off the Shelf based architecture. * The internal client data migration involved successful rescue of the process f

rom a previously failed effort that had been undertaken by a 3rd party vendor. * Developed comprehensive Quality Assurance and Project Management strategies en compassing all phases of the SDLC. This included requirements definition, design , development, environmental testing, migration process testing (unit, system, v olume, dress rehearsal), functional end-to-end testing of the provisioning and b illing applications using migrated data. * The requirements effort involved included normalizing / restructuring over 350 0 product/price plan combinations from the source applications (many of which we re dissimilar from the client's products) so that they could be integrated with the client's services for ordering, provisioning and billing. * Managed definition and implementation of the environments needed to develop, t est and implement the applications. * Established QA metrics for the testing and migration processes and implemented a semi-mechanized "Dashboard" for tracking the metrics. Utilized Parito analysi s of fallout during testing to identify critical focus areas for pre-migration c leanup. * The migrations were implemented on-schedule (rescheduled for the failed intern al data migration) with less than 5% fallout, which exceeded Client's expectatio ns of 10% or more fallout. Client: Internal (Dallas, TX) - Management Consulting Practice Director * Established and managed a Management Consulting Practice for the organization' s Southern Region. * Developed proposals and SOWs for opportunities involving Management Consulting . * Worked closely with marketing representatives to identify opportunities and su pported marketing calls. * Participated in delivery audits. * Introduced new Management consulting service offerings including Portfolio Man agement, CMMI and QA process assessments / improvements. * Guided training and development of Management Consulting practitioners. * Participated in a team that performed an operations / organizational review of the Company's Telecom Line of Business and recommended reorganization of the LO B marketing operations. Client: Startup Regional Local Exchange Carrier (Dallas, TX) Enterprise Architec t * Assisted a newly Incumbent Local Exchange Company to develop operational start -up plans and establish a Program Management Office for the start-up. * Assisted the client to negotiate support contracts (including a SOW, contractu al provisions and QA service level agreements) with a 3rd party vendor from whom initial access lines were being purchased and which was providing migration and initial Operations Support System (OSS) support. Client: Regional Local Exchange Carrier (Dallas, TX) - Migration Architect and T echnical Manager * Lead strategic planning efforts to define business needs, time / financial con straints and data mapping for migrating newly acquired accounts from two existin g Local Exchange Carriers to the Client's Customer Care and Billing / Network in frastructure applications. * Acted as the Client's Technical Manager for accomplishment of the migrations. * Acted as the Client's Technical PMO Manager for governing migration activities of 3rd party vendors and coordinating those activities with Client migration ac tivities. * Established the QA Strategy for the initiative which encompassed both migratio n results and post-migration support. * Coordinated change management activities. * Defined test environments needed for Client testing and migration verification . * Functioned as backup for the overall Program Manager.

* Developed a dashboard for the migrations. Established QA Control processes for post-migration support. * Migrations were accomplished on time and under budget. Client: Large International Package Delivery Company (Morristown NJ) - Business Analyst / Architect * Performed process assessments of the Client's Sales / Order Processing and Bil ling applications (which were verticals by product groups) to determine how they could be integrated. Developed process improvement recommendations for integrat ing the applications. * Provided functional and technical support (planning, requirements definition, design and testing) for major releases of billing applications. * Established criteria for and guided development of Service Level Agreements re lated to Customer Care and Billing applications. Client: Large Local Exchange Carrier (Blue Hill, New York) - Implementation / In frastructure Coordinator * Supported physical implementation activities (data center, billing centers, cu stomer care centers, etc.) related to putting new Access Order Processing, Custo mer Care & Billing systems in place. * Developed the overall QA strategy and plans for the pre and post-implementatio n environmental testing for the application. * This included testing involving 2 data centers, 3 bill print centers and appro ximately 1500 users. * Assembled and reported metrics reflecting results of the execution. * Iimplementation was accomplished on time with a minimum of post implementation cleanup. Client: Large Media Company (Lyndhurst NJ) - Project Manager * Managed development of a new royalty application to replace existing legacy ap plications. Introduced new development methodologies and technical approaches to reduce development timeframes. Client: Large Media Company (Lyndhurst NJ) - Operations / Business Analyst * Performed process assessment of the Company's Warehouse / Distribution operati ons. Developed process improvement plan to make the operations more efficient an d increase customer satisfaction. Client: Internal (DMR Consulting) - Business Development for Telecom SME service s line of business * Developed proposals and bids; supported marketing calls; participated in deliv ery audits. * Developed telecom SME services related templates and other artifacts. * Result was expansion of the SME services footprint and repeatability in SME en gagements. Client: Large Communications Carrier (Secaucus, NJ) - Operations / Quality Assur ance Analysis Team Manager * Client was experiencing significant problems with the quality of production fi xes and enhancements. This was resulting in billing errors, online system lock-u ps and production crashes. * Managed team that assessed the Client's QA processes and operations and develo ped a process improvement plan. * Identified QA process changes required for decreasing production failures. * Provided template for setting up a test lab for interoperability testing. * Embedded QA functions in early phases of the SDLC, for reducing time required for release cycles and improving quality. Client: Large Local Exchange Carrier (New York, New York) Reverse Engineering Pr oject Manager * In preparation for outsourcing the maintenance of an order processing / billin

g system, managed a team responsible for reverse engineering critical components of the application utilizing a CASE tool. * Developed the reverse engineering methodology and managed the engagement. Client: Large Integrated Communications Company (New Jersey and Dallas TX) - Sys tem Planner / Management Consultant * Developed a 'zero based' organizational analysis and restructuring process and coordinated execution of the effort to consolidate three IS organizations (appr oximately 1300 resources) into one organization. * SDLC activities were standardized across the organization * Supported design and implementation of program management and strategic planni ng processes. * Performed Systems Planning efforts to define an expanded architecture to suppo rt the organization. * Led a team responsible for pre-production implementation, testing, and burn-in of systems for a new architecture in multiple data centers. * Planned, implemented and managed an implementation Command center to track liv e implementation of the applications and migrations in multiple data centers. Th is included a dashboard for tracking implementation and post implementation acti vities. * Created presentations to prepare the Client's organization and key stakeholder s for implementation of the new architecture. * Assisted Clients to assess potential business initiatives. * Acted as a "trouble shooter" for the Client Director of the organization. Client: Large Communications Carrier (Secaucus, NJ) - Infrastructure Architect a nd Process Improvement Team Manager * Assembled and managed a team to perform an architectural assessment of the cur rent environment of the Client that was experiencing difficulties with billing t imeliness, cost, quality and ability to implement changes necessary to support c ompetitiveness of the business. * Performed executive reviews to identify major problems / opportunities and asc ertain targeted benefits. * Managed a technical and functional review of the Client's current Customer Car e and Billing (CC&B) related applications, the IS Organization and User Operatio ns. * Developed a target architecture closely aligned to the Client's business needs and a process improvement roadmap for moving to the new architecture. LTI Consulting: (10/1980 - 01/1985) Senior Consultant Client: Large Communications Company (New Jersey, various locations) - Lead Tech nical and Management Consulting advisor * Supported creation of a data systems group for the consumer products division of the organization. * Developed and maintained the baseline architecture for the group * Lead participant in ongoing organizational and systems planning * Facilitated development and maintenance of technical standards and methodologi es * Performed design reviews for development and maintenance releases of the appli cations * Assisted in preparation of budgets, management reports and presentations * Supported planning for and implementation of a remote development / maintenanc e operation * Acted as a troubleshooter for the executives in charge of the data systems org anization Client: Large Regional Local Exchange Carrier (New York City) - Business Analyst / Team Lead

* The Client was performing a major upgrade and conversion of its customer care application. * Developed project plans, schedules and monitoring processes for the Project St eering Committee * Developed the system test plan and coordinated technical design reviews * Lead design, development and execution of the data conversion effort Technology and Standards Skill Summary UML, Benefits Realization (Portfolio Management), Joint Application Design (JAD) , Business Systems Planning (BSP), SDLC, ISO 15504 (SPICE), SEI-CMM, PMI PMBOK, Six Sigma, PMI Standard for Program Management, MS Office Toolset, Mercury (Now HP) Testing Suite, Test Labs, Various CASE tools, MQ series, XML, SQL, Visual Ba sic, IMS DB/DC, Oracle, MS Access Functional Skill Summary o Quality Assurance Planning, Management, Execution o Portfolio, Program, Project Management o Management Consulting o Telecom Industry Subject Matter Expertise o Enterprise and System Architecture o Process Assessment / Improvement o Process re-engineering o Data Migrations o Business Development and Delivery Management o Operations / Data Center Migrations o Implementation and Maintenance of large Systems o Strategic Planning