SKILLS Word Excel PowerPoint Outlook Access QuickBooks QuarkXpress Data Entry: 8892 ksph Typing: 85 wpm PowerPoint

2003 Specialist Certification PROFESSIONAL EXPERIENCE Covidien, formerly doing business as Tyco Healthcare and Kendall, Mansfield, MA 2010 to present Rebates and Tracings, Customer Accounts Representative Format and upload customer supplied large Excel, Word and text files into data b ase for processing. Responsible for accurately tracing over $6 million dollars monthly for 22 nation wide dealers. Calculate, verify and issue rebates due to sales representatives by fiscal month end deadline. Run reports on missing product codes and addresses, unit of measure errors and e xpired contracts on each dealer and research and correct the problems prior to issuing rebates and t racing totals. Analyze sales variations between current and previous month, and generate report s on fluctuations above 10%. Arthur Blank and Company, Inc., a Division of American BankNote, Boston, MA 2001 to 2008 General Office Clerk - Prepress Operator Processed, maintained and updated customer records in database for production, t racking and invoicing. Established and executed the recording and organization of customer electronic f iles. Interacted daily between customer service and production departments to resolve issues and to ensure error-free, cost-efficient on-time production and customer satisfaction. Improved turnaround time by 50% by utilizing a step-by-step pre-screening proces s evaluating the content, layout and usability of customer supplied electronic files prior to pla stic gift card production. Saved company thousands of dollars annually by identifying discrepancies between quotes and invoices. Attended team meetings and participated in development of policies and procedure s. Managed numerous projects simultaneously meeting deadlines efficiently. Earned excellent marks on performance reviews with citations for excellence in a reas including positive work ethic, ability to learn and master new concepts, work volume, accu racy and quality. Lanier Professional Services, Inc., Canton, MA 1996 to 2001 Typesetter - Prepress Operator Assisted customers in person and on the phone and attended conference calls and meetings. Prepared, formatted and proofread a wide assortment of medical and educational m

aterial and publications. Kept detailed records of all projects, maintained files, made copies and sent fa csimiles to customers. Scanned and touched up customer supplied line art and photographs for reproducti on. EDUCATION Sullivan and Cogliano Computer Training Centers, Inc., Brockton, MA 2008 to 2009 Completed a Microsoft Office Professional Program, a 720 hour intensive hands-o n career-ready training program, including QuickBooks, Access, Outlook, Word, Exce l and PowerPoint.