Taura VanMullem Bakersfield, California 93311 (661) 665-9627 or (661) 281-8066 tv1315b10@westpost.

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SKILLS * * * * * * * * * * Highly computer literate Detail oriented person Strong organizational abilities Strong/Exceptional critical thinking skills Work well under pressure of deadlines Work well on a team Word, Excel, Outlook, and Publisher Notary Public Customer Service Operate Multi-line phone

EMPLOYMENT HISTORY 03/2004 - 10/2010 DMV Specialist Bakersfield, CA Automobile Club of Southern California

* Provide excellent assistance to members that came in to process their Departme nt of Motor Vehicle transactions * Processed yearly renewals * Processed transfer of title; within state and out of state transfers * Also processed titles that have not been on the DMV system for a certain amoun t of time Travel Agent Administrative Assistant * * * * * * * Provide excellent assistance to travel agents and outside customers Assemble travel files for the agents and clients Track and post commission receipts by agent Prepare daily cash and check deposits Maintain inventory of brochures, literature, maps and other customer materials Create fliers Answered multi-line phone Travel Specialist * * * * Provide customer service with walk-in and phone-in members Manage cash and credit transactions Provide members with services that the Auto Club provides Answered multi-line phone

10/2003-03/2004 Data Entry-Claims State Farm Bakersfield, CA * Temporary project position through staffing agency helping with busy season * Processed towing receipts from local offices

4/2002-01/2003

Receptionist Independent Pipe and Steel Bakersfield, CA

* Managed all cash and credit transactions with walk-in customers * Telephone based customer service * Answered multi-line phone 10/2000 -01/2001 Reservationists Princess Cruises Valencia, CA

* Communicated with passengers and travel agents regarding cruises and future cr uises. * Applied corrections to reservations

09/1999 - 10/2000 Travel Counselor American Express El Segundo, CA * Provided business travelers with services regarding their travel * Communicated with travelers via fax or phone

10/1997 - 09/1999 Voyage Coordinator Crystal Cruises

Century City, CA

* Analyzed the most direct air schedule for the guest flight to meet the cruise * To provide a variety of other requested services

10/1995 - 10/1997 Voyage Coordinator Princess Cruises Century City, CA * Analyzed the most direct air schedule for the guest to meet the cruise * Provided a variety of extra services for the guest EDUCATION Mundus Institute Phoenix, AZ Certification: Travel and Tourism 1995 1992

Santa Monica College Santa Monica, CA Associate of Arts Degree in Liberal Arts