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Stephen Switzer 1555 Elbur Ave. Lakewood, OH 44107 216.226.1204 ss131bc40@westpost.

net IT HELP DESK ADMINISTRATOR / IT PROFESSIONAL A highly talented and dedicated IT Help Desk Administrator with proven experienc e and abilities to manage, direct and guide complex technology resource programs and cross-functional teams. Adept and thorough knowledge of hardware, software and systems and a full awareness of business unit needs. A creative, detail or iented manager with excellent leadership, organizational, analytic and communica tion skills. Proven track record of a commitment to quality management, maximiz ing the utilization of resources through innovative approaches, achieving cost r eductions and win-win solutions. Dedicated, highly dependable and thorough, tr usted, strategic, independent and driven to achieve business goals and customer satisfaction. Comprehensive Skill Set Project Management Computer Hardware/Software Maintenance Systems Integrity/M aintenance Leadership/Training/Staff Development Trouble Shooting/Problem Reso lution Quality Assurance Evaluation/Analysis Operations Improvements Customer/Client Relations Business Partnerships Certified Help Desk Analyst Budget Development/Trackin g

Employment Background Beacon hill Technologies - seven hills, oh August 2010 - February 2011 Beacon Hill Technologies, Beacon Hill Staffing Group's technology specialty divi sion, is a national IT staffing organization. Contractor - Service Desk Support Analyst Important part of Cleveland Clinic Service Desk. Via phone call, determine if is sue is hardware or software. Dispatch technician if determined to be a hardware issue. Reset pas swords for employees and patients of the Cleveland Clinic. Applications supported include: Kronos (t ime keeping application), Epic (MyChart/MyPractice applications allowing physicians and patients access me dical records). Flexible, working any hours as required by staffing levels, fully supporting the Clinics 24/7 work environment. Visium Resources - Rocky River, OH June 2010 Visium Resources is a provider of Information Technology Staffing Services. Contract Installation Key participant in team swapping Uninterrupted Power Supply (UPS) batterie s in each of more than 70 server closets throughout the main campus of the Cleveland Clinic. Snap-On Business Solutions (SBS) - Richfield, OH 2000 - 2010 SBS is a leading software development, publishing and service company serving au tomotive, powersports and construction equipment markets.

Technical Support Representative Significantly contributed to staff productivity keeping computer systems up and operating by providing expert user support, promptly resolving hardware and soft ware problems while supplying superior customer service. Major contributor to numerous productivity and quality improvements as active pa rticipant in Snap-on's Rapid Continuous Improvement (RCI) program allowing for i dentification and resolution of product issues across all levels of the company. Took initiative to track complaints to identify system wide problems. Diligentl y filed software bug reports into SBS's JIRA based tracking system. Eagerly shared expertise, assisting in training and professional development of co-workers. Recognized as Subject Matter Expert (SME) on a variety of software. Hyland Software - Westlake, OH 1999 - 2000 Hyland is the developer of the enterprise content management (ECM) software suit e called OnBase Software Support Representative Minimized system downtime and maximized resource availability by skillfully prov iding user support, courteously answering questions, and swiftly troubleshooting and resolving problems. Thompson, Hine & Flory, LLP. - Cleveland, OH 1998 - 1999 Thompson, Hine & Flory is a legal firm that specializes in commercial law. PC Support Technician Completely satisfied the immediate IT needs of over 200 users, providing quality hardware / software support. United States Navy 1980 - 1998 E6 / Cryptologic Technician (Operations) Coached and led to success a productive team of up to 20 staff, often during tim e sensitive operations, consistently meeting all time schedules and quality stan dards. Adeptly planned and managed quarterly operating budget of $150K, ensuring matchi ng funds were received each fiscal year. Greatly improved overall operational capability of unit, installing more than 20 0 computers onto the network; configuring types of NIC and Ethernet Cards and in cluding running conduit, cable and building Ethernet, BNC and RJ45 connector. Minimized staff downtime by proficiently providing repair/installation support o f Pentium computers, associated operating systems and peripherals. Professionally served as System Administrator for a 148 Pentium computer worksta tion Local Area Network, regularly meeting all operations and quality standards.

Education Bachelor of Science in Information Technology University of Phoenix - Phoenix, AZ Specialized Training Basic Communications Concepts Conducting On-the-Job Training, Introduction to Total Quality Management, Total Quality Management/Team Skills & Concepts, Total Quality Management/Methods for Managing Quality, Introduction to UNIX Solaris 2.5 Administration U.S. Naval Leadership Refresher Course

Computer Skills Certified Help Desk Analyst Novell 4.12 Local Area Network Supporting 14 volumes of software to include MS Win95, Win3.1, Project, Office95 , MSOffice97, MS Schedule+ Awards Nominated for Secretary of Defense Maintenance Award. Recognized by Chief of Naval Operations as the finest work center, of its type i n the Navy.