Rosemary Stenger Profile Socially conscious personable professional - extensive experience in working wit h and leading teams in various

business models and office environments. Effective Team Player - known for creativity, flexibility, and sense of humor. Former manager noted: "Rozi is one of the best team members I've ever worked wit h. She has the uncanny ability to interpret the client's unspoken wishes and co me up with just the right solution." Skills Microsoft Windows Customer service Microsoft Office Suite Human resource Recovery Database Network Research (Internet, Market/Industry, Products) Recovery Manager Pro Quickbooks Adobe Photoshop CS4 Career Development Bad Boy Adjusters, LLC - Las Vegas, NV Office Manager 03/2009 - Present

Organized the daily operations of a repossession company, provided resource allo cation of six repossession agents and performed research and tracking (skip trac ing) in locating delinquent clients. Liaisoned with financial institutions for information concerning delinquent clie nts. Provided customer service to an array of demanding lenders and challenging delin quent clients. In charge of office accounting (including but not limited to: payable, receivabl e, invoicing, petty cash). Responsible for over 40% of all repossessions

Every Contractor, LLC - Las Vegas, NV 06/2007 - 02/2009 Administrative Assistant/ Sales Support/ Customer Service Provided customer service to internal and external clients (EveryContractor conn ects millions of residential and commercial customers with the highest quality p rofessional service providers in the industry). Performed legal verifications, created legal binding contracts between the contr actors and company. Composed and edited correspondence and memoranda from dictation, verbal directio n and from knowledge of policies of established departments/divisions. Provided administrative/secretarial support for various departments/divisions su ch as answering telephones, assisting visitors and resolving a range of administ rative problems and inquiries. Scheduled and coordinated meetings, interviews, appointments, events and other s

imilar activities for supervisors. Assisted with payroll and human resource duties. Ahern Rentals - Las Vegas, Nevada Customer Service Agent 02/2006 - 06/2007

Ahern Rentals is the largest independently-owned rental business in the United S tates and one of the leading equipment rental companies in the Southwest. Provided product and equipment expertise to customers and contractors. Assisted with the sale and rental of equipment. Metro Cleaners- Las Vegas, Nevada 06/2004 - 02/2006 Assistant Store Manager Managed the everyday operations of a dry cleaning company, including, but not limited to, scheduling, payroll, accounts receivable as well as payable, operation of the dry cleaning equipment and the p roper storage of chemicals. Co-managed a crew of 15 employees.

Kay-B Toys, LLC- Las Vegas, Nevada 3 - 04/2005 Assistant Manager

07/200

Co-managed one of the leading retail toy stores in the Mall industry. Oversaw the performance of 10 employees as well as the daily operations of the s tore, ranging from scheduling, shipments, nightly deposits and pay roll. Responsible for hiring and training of new team members. In charge of monthly store front layout. District Manager once quoted Me as bein g "The Queen of store front and demos" (for demoing more products than any other store in the district which lead to increased customer traffic and sales).

New Age Plumbing and Water Tech- Las Vegas, Nevada Office Manager

11/2001 - 07/2003

Provided everything from the small plumbing repairs to the new construction of u nderground builds. Managed a team of 13 plumbers and service men. Single-handedly implemented a drug-free policy as well as performing on site drug tests. Developed employee hiring process and created safety guides and OSHA specificati on manual. Worked hand-in-hand with OSHA for all certifications and safety standards. In charge of processing all payroll, Accounts payable, and receivable, customer

invoicing and payments. Increased company revenue by working with general contractors which yielded prev ailing wage opportunities. Bill's Dollar Store- Lindale, Texas 03/2000 - 09/2001 Assistant Store Manager Co-managed 15 employees of the single retail company that served the smaller out lying cities of Dallas which specialized in everything from household goods, foo d to outdoor furniture. Oversaw duties for payroll operations, scheduling, weekly trucks, loss prevention, nightly bank deposits, and monthly storefront change overs to increase sales.

Lectel, INC- Las Vegas, Nevada /1997 - 12/1999 Floor Manager Assistant

04

Small independent verification company specialized in legal verifications for various products sold over the phone in numerous sales rooms across the United States. Performed legal verifications, created legal binding contracts between the contr actors and company. Oversaw the monitoring department, ensured clients' understanding of contractual agreements. Made sure that agents were properly presenting products and conducting accepted sales practices The Calendar Club/ Buckboard Company- Las Vegas, Nevada Store Manager Oversaw the daily operations of both businesses as well as all the store responsibilities from opening the store in the morning to closing at night, as well as the payroll and scheduling of all employees, weekly store front changes to help increase sales. 08/1996 - 04/1997