RIAN E. INGRAM - 5 ROTARY CIRCLE THOMASVILLE, NC 27360 - bi1320a24@westpost.

net HOME: (336) 4753767 MOBILE: (336) 906-1170 TECHNICAL SKILLS Windows 7, Vista, XP, 2000, 98, 95, 3.1, Windows Server 2008, 2003, 2000, NT. A ctive Directory, Syteline, Exchange 2003, SQL Server, SMS, Citrix, Blackberry En terprise Server, SAN Administrator, VPN, NEC NEAX IPS phone system, Cisco (Route rs 2600, Pix Firewall & Switches 2950), Symantec Anti-Virus, Symantec Backup Exe c, LAN, WAN, WLAN & WWAN, OS/2 Servers, Red Hat Linux, AS/400 iSeries, TrendMicr o Antivirus, WebSense Web Security, Siemens TeamCenter, and PDMWorks. PROFESSIONAL EXPERIENCE Purolator Facet, Inc. * Greensboro, NC Manager of Information Technology * August 2007-Present Beginning Salary $65,000 - Current Salary $71,000 Plus Bonus Working as the IT Department head and hands-on manager who supervised one Develo per and one Administrator. My other responsibilities include the installation, c onfiguration and support for all aspects of the infrastructure (19 Windows serve rs, 100 local users, 200 remote users & 6 remote sites) at a 100 million divisio n of a Multi-billion dollar corporation. Duties also include the administratio n and support of the AS/400 iSeries platform running MAPICS, the NEC phone syste m, the Storage Area Network, all help desk and desktop support issues as well as all Network Security issues. Additionally work closely with the VP of Finance and other business leaders to address the current and future needs of the organi zation and develop and manage projects to allow for the continued support and gr owth of the business. Plus, Management duties including Budget preparation, Mont h End/Quarter End/Year End Closing duties. Other Projects include: * Currently responsible for ERP conversion process from an AS/400 MAPICS system to a Windows/ * SQL based system, Syteline. * Currently in the process of setting up and configuring Syteline to fit the bus inesses Needs. * Designing and updating Syteline reports via Crystal Reports. * Configured servers for Syteline including SQL Database Server, Syteline Utilit y Server, and * Syteline Planning APS Server mirrored servers for Disaster recovery purposes a s well. * Set up SQL Databases for Syteline use. (Test, Pilot, Development, Production a nd Forms Databases) * Configured Syteline screens/forms to fit business needs. * Installed Syteline add on components Labor-Trak, Advanced Planning, and Qualit y Control. * Responsible for the planning and deployment for the conversion of PDMWorks to Siemens Team * Center for Product Data Management and intergrating TeamCenter with SyteLine. * Installation, configuration and continued support of Dell SAN Server housing 3 .0 terabytes of data * Installation, configuration and support of Symantec Anti-virus server * Upcoming Implementation of a new CRM System. Old Dominion Freight Line. * Thomasville, NC* December 2002- August 2007 Project Manager / Wireless Administrator * April 2005-August 2007 Last Salary received $50,000 plus Bonus Responsible for the leadership, installation, configuration and support of the O DFL Wireless environment including the configuration and maintenance of the 700+ access points utilizing equipment from Cisco, Intermec and Symbol. Duties inclu ded supporting both WLAN & WWAN connectivity, maintaining the 3300+ Intermec Doc k Yard Management computers in addition to the support for (2) Windows 2003 Serv

ers and (30) OS/2 servers. Projectsincluded: * Managed two separate access point installation projects. * Managed Intermec Installation project. * Project Lead for all new Dock/Office Installs and Moves. * Responsible for managing all cabling install project for new installs. Network/PC Technician February 2004- April 2005 Last Salary Received $45, 000 Plus Bonus * Responsibilities included both leading and working as a team member on various networking projects Including the configuration and maintenance for Server, Des ktop and Laptop systems as well as being solely responsible for the day to day a dministration and support for (4) Windows Servers and (1)Linux server. Additional project work included: * Configured, troubleshot & supported approximately 2500 Symbol mobile devices. * Managed Symbol Handheld deployment project. * Assisted with hardware asset management. Level II Analyst December 2002 - February 2004 Last Salary Received $40,000 Plus Bonus Responsible for providing telephone and on-site support for both local users and over 150 remote sites Including troubleshooting network connectively, hardware and software issues as well as building and upgrading Desktops, Laptops, and IBM Printers. Duties also included maintaining user, hardware and network policies using Microsoft Active Directory, managing network and AS400 printers, monitori ng 18 Citrix servers along with user accounts and roaming profiles and configuring and maintaining CLI and WYSE Thin Client devices. Oakwood Homes Corp. * Greensboro, NC* October 1999- December 2002 MIS Helpdesk Technician * January 2000- December 2002 Last Salary Received $38,000 Responsible for Telephone support for hardware and software issues for local emp loyees and over 200 Sales Centers including troubleshooting issues using network -based remote control tools and monitored and maintaining 9 production servers. Oakwood Automated Sales Information Systems Help Desk Technician* October 1999January 2000 Last Salary Received $35,000 * 100% Telephone Support for O.A.S.I.S. Hardware and Software issues. * SQL and Access Database Administration. * Performed SQL Updates, Joins, and other Database updates and Maintenance. * Provided software and hardware support for over 3000 Sales Center users. * Built, troubleshot, and upgraded Sales Center PC's and Servers. UNISYS Corp. * Winston Salem, NC* June 1997- October 1999 Helpdesk Analyst * October 1998- October 1999 Last Salary Received $30,000 * Diagnosed hardware and software issues via telephone support. * Recommended solutions or if needed dispatched a Computer Engineer. * Ordered needed hardware and/or software to resolve issues. Logistics Specialist * June 1997-October 1998 Last Salary Received $27,000 * Responsible for finding and shipping needed hardware and/or software to * Responsible Computer Engineer. * Maintained Hardware and Software assets of local stock plus 20 remote sites. EDUCATION Davidson County Community College * August 1995- June 1997 * Associate Degree in Applied Science for Microcomputer Systems Technology University of Phoenix * May 2010 - Present In the process of obtaining my Bachelors of Science in Business for Information Systems with the desire To continue and receive a Masters degree in Information Systems

AFFILIATIONS Oakhill Memorial Baptist Church * Thomasvile, NC * 2001-Present * President of Baptist Men's Association * Finance Committee Member * Deacon Board Member and Secratery * Youth Ministry Officer and Secratery * Sound room Technician * IT/Network Technician Silver Valley Civitan Club * Thomasville, NC * 2003-2005 * Assisted with several Projects including County Fair and Project Santa Claus Pinewoods United Methodist Church * Thomasville, NC * 1991-2001 * Member of Council on Ministries * Member of the Administrative Board * Sunday School Teacher REFERENCES References available upon request